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“Great hotel” 5 of 5 stars
Review of Mantra Circle on Cavill

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Mantra Circle on Cavill
4.5 of 5 Hotel   |   9 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia   |  
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Ranked #15 of 58 Hotels in Surfers Paradise
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
“Great hotel”
5 of 5 stars Reviewed February 17, 2013

Hotel was excellent to stay. Great location and amenities.
just some issues i had. The housekeeping was good except for the fact they forget to change the towels sometimes and the towels still smelt like chlorine.
The bed was comfortable except for the sheets. The sheets make sleeping very difficult as everything is just loose once you un-tuck it. roll twice and then you will be sleeping on the mattress with no sheet covering it. That is same with the quilt. Would be good for some fitted sheets and covers.

And just one other thing was the channels on the television. The hotel is rated high but the TV lacks the new digital channels and you get is some cable shows like fox sports and discovery and nickoloden and the basic channels of 7 9 and 10.

other then the stated above, the hotel was great to stay. Kitchen was great and the supplied laundry and dryer was a great help too.

will stay again.. hopefully beds are better and more tv channels in room next time.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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944 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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English first
Sydney
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2013

Great place for a family or group stay away with all in room as well as hotel facilities needed. Spa bath with a view was a bonus. Located very centrally with shops, supermarket and cafes at front door.

Room Tip: Ask for a ocean view and higher level floor room.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

My boyfriend and I recently stayed at mantra circle on cavill in feb 2013 and it was amazing. We were in a one bedroom apartment which was gorgeous and spacious, perfect for 2 people. We are thinkin about going back in June for our 2 years together. It is in the most convenient location with cavill av just a 20 second walk, so many great shops and a 2 min walk to surfers beach and walkin distance to q1 sky point. The staff are very helpful an friendly. Highly reccommended!!! We had a great time :-)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2013

This trip was meant to be a relaxing getaway after a month long hectic work schedule and it turned out to be more than that!
Frankly, after reading most of the negative reviews after booking this hotel, we had our fingers crossed and were not expecting much from this place. When we got there we were glad that we chose this place!
We got an early check-in at 9am even though the normal check-in time is 2pm(I'm assuming that was because we went during off-peak season and the room was available). The apartment was clean and well-equipped and the view was breathtaking! We were on the 35th floor and had views of both, the ocean and the river. The bed was comfy, the couch was comfy and the bathroom was aesthetically pleasing. The T.V. in the bedroom was not working when we arrived and we brought it to the hotel's attention and they promised to fix it the next day and THEY DID!
The air-con could only be used in either the bedroom or the living room but that wasn't a problem as it was quite powerful and would cool the rooms in about 10mins. They have lap pools, spa, bbq facility, kids play area, etc. and woolworths is in the building!
The location is just fabulous! Everything is literally just a stone's throw away from the hotel. The hotel staff was extremely friendly and helpful in every possible way.
My partner and I, we both loved this place and plan on staying here whenever we're in Goldcoast.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie G, Manager at Mantra Circle on Cavill, responded to this review, February 13, 2013
Hi Tina K. What an absolutely, awesome review. It’s lovely to hear that our teams at Mantra Circle on Cavill went over and above for you. It’s always our goal to have happy guests who walk away with a smile on their dial. Can’t wait to see you soon.
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Melbourne, Australia
1 review
4 of 5 stars Reviewed February 8, 2013

We stayed in a two bedroom apartment for 5 nights,adult room was great.beds comfortable. Kids beds seemed a bit smaller than a kids single not great for older bigger kids or adults.
The decor was great but the condition of tables were poor (Marks and dents)- if you want to be picky.
Carpets didn't seem clean and the cleaners only make beds,they do not clean the bath or vaccuum carpets- I tried vacuuming the carpets but the vacuum would not pick up a crumb.

Kitchen was neat and clean and great facilities....

We have stayed in 4 star hotels,resorts all over America,Vanuatu,Fiji and around Australia and this is the first time carpets and vanity units were not cleaned.
Overall the location is great a bit noisy even though we were on the 39th floor,not from the hotel just the locals on the streets - not for the light sleeper.

Pool was great for adults but not for little kids,we have stayed at the chevron a couple of doors up and they have a great lagoon pool for kids which is beautiful,we would stay at the chevron again next time.

Kids play area was not open and was 50 meters away from pool.

Room Tip: Stay in corner suite as it has the best views.Stay higher level as its noisy on the streets.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie G, Manager at Mantra Circle on Cavill, responded to this review, February 13, 2013
Thanks for your review, Maria. I have to agree with you, all apartments here at Mantra Circle on Cavill are very spacious and are perfect for those couples or families that want a self contained apartment hotel living while on holiday.

There is a few bits and bobs we can fine tune with our teams, so thank you for passing this through.
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Albany, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 8, 2013

For first timers to Surfers Paradise with a family, the Mantra Circle was a great choice. Fabulous location, central to shopping and transport with many options for restaurants / food close by. Apartment was spacious and well equipped. Great views with a good size balcony and outdoor setting that meant we could enjoy the outdoors as well. Rooms need to be repainted and a little more maintenance probably would not go astray but overall, clean with great amenities. Two bathrooms, laundry, fully equipped kitchen made it an easy stay. We booked the room from the previous night but did not arrive until the day after with a 6am arrival however, did not have to wait for room to be cleaned and were able to go straight in - worth every extra $$$. The Avenue - great pub, fab meals and good service and the Titanium Bar - great location, cheap drinks and good meals.

Room Tip: Choose the north tower - a little quieter than the south - views of river or ocean are both fabulous...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie G, Manager at Mantra Circle on Cavill, responded to this review, February 14, 2013
What a fabulous review. Yes, I have to agree with you, the location of Mantra Circle on Cavill is pretty good. Located on the ground floor of the towers you have Woolworths, and an array of restaurants, cafes and shops. We are only a short 5min walk to the main beach of Surfers Paradise, clubs and pubs, but far enough away from the hustle and bustle of Cavill mall.
You’ve provided some great advice on getting an early arrival in to a room. Thanks for the traveler tip. Hope to see you back here soon.
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Sydney
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 7, 2013

I stayed here with my family for five nights during the January school holidays - overall is was a good experience and excellent value. We stayed in a 2 bedroom ocean spa apartment, which was huge and well appointed. The location is outstanding, right in the heart of Surfers and close to everything. Nice pools, easy car access, well functioning lifts (which is important in a high rise) and good facilities.

Unfortunately, there were some service and maintenance issues that dragged the whole experience down a little. The apartment was badly in need of a ‘refresh’. There were lots of scuff marks all over the place, and things that were broken or badly maintained. One got the impression that unless something was a deal-breaker, management would make no effort to fix it. For example, our TV remote control was missing the back plate that holds the batteries in – technically it still worked - but the batteries obviously kept falling out. I called reception to have it replaced, but no one ever bothered to come. Similarly, the plates/cups/utensils in the kitchen clearly hadn’t been restocked in ages. For some bizarre reason, we literally had 7 boiled egg cups, but only 2 teaspoons.

Overall we had a great time, but it is a shame that management can’t take a bit more care in the upkeep of their property. Still a great place to stay and I would recommend it to others, but I fear what this place will be like in another 5-10 years time.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie G, Manager at Mantra Circle on Cavill, responded to this review, February 14, 2013
I’m so pleased you thought your overall experience was a good apart from some minor hiccups which should have been attended to while you were here.

It’s our target to ensure prompt follow through with any guest issues during the guests stay with us, as our guests are all staying with us for an enjoyable experience and I am sincerely sorry that on this occasion we failed to meet this expectation with you.

I will be definitely sharing your review with the team here, and will be using your review as a training session to better improve our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Circle on Cavill

Address: 9 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#14 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Gold Coast/Surfers Paradise

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