We stayed over the Australia day weekend which turned out to be near cyclonic conditions and had to extend our stay as our flights were cancelled due to the weather.
We had a one bedroom ocean view spa room. The view was great, looked straight up Cavil Ave to the beach (which was mainly hidden from view due to the torrential rain for our whole stay, so sad).
The room was nice and well layed out and was very clean. It had just about everything you would need to be self catering in the kitchen, cuttlery, plates pots and pans, utensils etc. There was also a small supply of tea and coffee and sugar. Washer and drier were also in the unit, although it took us a while to realise it was there as it was in a large built in wardrobe and we didnt know it was even there at first.
The bathroom was modern and clean with a great view through the bedroom and out to the coast, although you could drop some venetians for privacy.
During our stay due to the weather there were a couple of in room anouncements about the lifts and also asking everyone to bring in all furniture on the balconies and an extreme weather warning, I thought this showed they exercised a good duty of care during extgreme conditions.
The reception staff, hmmmm, exceptional service from one staff member and very very ordinary service from another, there was a bit of a mix up with our keys not working and them needing payment when we had to extend our stay due to the weather and canceled flights, it wasnt the mix up that bothered me but the way it was handled with one staff member being quite rude and just shrugging his shoulders when I was trying to sort out the issue, anyway another very helpful staff member stepped in and it was all sorted easily in the end, really I am pretty forgiving but how this was all initially handled was not acceptable.
The gym looked ok and there were two pools which we would like to have enjoyed. There were BBQs as well in the pool area.
The location is fantastic, right on Cavil Ave, very close to the mall and the beach and the main tourist hub of Surfers. Hire cars available a few hundred meters up the road, main bus stop very close, they will also ring a taxi for you from reception if needed.
These apartments are not serviced daily, you will get fresh towels everyday, although we saw a few people complaining they hadn't had fresh towels. Not to worry you can pop them in the washing machine and clean them yourself if worse comes to worse, but a call to reception should see you recieve fresh ones. Only one time during our 3 night stay was our rubbish collected, we didnt have much, not sure what they have in place for clearing your rubbish normally.
So overall, fantastic central location, great views, well set out rooms, easy enough to self cater (there is a woolies right at the exit of the building) or go out for every meal as there is so much around the area.
I would gladly stay there again, maybe next time some sunshine would be nice so we could enjoy the fantastic view.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for your detailed review, I couldn't have been clearer myself in the overall details of your review on our services and the room facilities. It was such a shame that you were travelling over the Australia Day weekend when we experienced the unfortunate strong weather pattern. I really appreciate your understanding and your overall commendation on how the team managed the property throughout the severe weather. I am sorry about the team member you initially encountered about your keys, I can only apologise however it is pleasing that another team member could see the situation and jumped in to assist you and turn this around quickly with the solution it required. All in all you have summarised everything really well and we hope your review assists our future travellers.
Katie Scholes - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.