Two years ago when visiting Port Douglas we were recommended this restaurant. We wandered down one lunch time to find one table being used and the rest empty. We had a couple of drinks at the bar and then decided we would have some lunch. We were asked by the Head female mat rede "did we have a reservation" - we said No but you are not rushed off your feet are you, she replied that most of the tables were reserved, especially those with an ocean view. We checked out watches and said it is 1.45pm when exactly are you expecting the rush. She eventually gave us a table in the now empty restaurant. The food was adequate the but the service was not welcoming. So two years later and just last night we return with two of our friends who are keen to see the fish being fed. Because of our previous memorable experience I telephoned ahead and requested a table for 5.30pm. Some confusion on the phone as the gentleman told me I could not book until 5pm, I enquired why and then he said the restaurant does not open till 5pm, so I asked if I could make a reservation for 5.30 to which he replied yes. Booking made we rocked up to find a crowded restaurant all peering over to see the fish being fed. We went to the bar, our first experience and were met with a warm smile from a nice lady. We then got our number for our table so that we could purchase drinks and put them on our bill, she was very helpful, however the guy behind the buy was not friendly and too busy making margaritas to crack a smile. I then told the maitre-de that we were ready to sit down, she said "just wait a minute" and then proceeded to lay up a table, we wandered over to one of two four seated tables and sat down, we were then approached to be asked "did you book this table guys" we replied with "we have booked one table of 4 and they are very much the same" the Maitre-de then approached us and yes of course - moved us on to the next table directly next to the one we were sitting at - completely pointless but lets not forget Who is in control here! Never the mind you are customers. Then we were asked if we wanted more drinks by a young man that promptly tripped over our friends handbag - one would have thought he had been shot in the knee the way he reacted and looked to our friend for an apology - surely it should have been the other way around. Eventually a nice waiter who took our order for 4 starters, we had already decided the welcome had been so poor we were unlikely to want to prelong our visit. The starters - scallops - utterly tasteless the prawns likewise the calamaris was nice. The food looked pretty but taste is where is it at when you are paying at that level. We love fine dining, the inlet is not that - table cloths would be nice - food that taste good would be great - but overall - remember who is the customer, who is spending their aussie dollars $141 for a couple of drinks and horrible starters - in your country to boost your economy - Good Service starts from the top down - yours is sadly missing in most areas. We will not be returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.