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“Great Hotel and Location” 5 of 5 stars
Review of Macrossan House Boutique Apartments

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Macrossan House Boutique Apartments
4.0 of 5 Condominium   |   19 Macrossan St., Port Douglas, Queensland 4877, Australia   |  
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Hotel amenities
Baden, Switzerland
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
“Great Hotel and Location”
5 of 5 stars Reviewed April 16, 2008

Macrossan House is a fairly small but well kitted out holiday apt complex. We were made to feel very welcome by the owners and had everything we needed there. Rooms are a good size, very clean and the pool is great. Car park. Supermarket next door. Several pubs on the street etc.
Would definitely return here!

  • Liked — Located in the centre of a great town.
  • Disliked — The neighbouring hotel had a bigger pool
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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186 reviews from our community

Traveler rating
    142
    38
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    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
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English first
New York
1 review
4 of 5 stars Reviewed March 20, 2008

My wife and I stayed here for a week, enjoying our time in Port Douglas and visiting the GBR. The location couldn't be better, as it is located right in the middle of everything (bars, restaurants, shopping, etc.), yet provides plenty of peace and quiet (if that's what you are looking for).

The room was very clean and comfortable. Looks just as shown on the website.

Trevor and Pip were more than helpful and friendly, and were able book whatever tour we were interested in or provide information on anything going on Port Douglas.

We will definitely stay there again and would highly recommend it to anyone visiting Port Douglas.

  • Liked — Location
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broome, Australia
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed December 28, 2007

As it's our first year in the Cairns' area and a quiet Christmas was coming up, we decided to go to Port Douglas to spend three nights. After reading previous reviews on Macrossan House, we thought we would give it a try. We were not disappointed with the choice. On booking in, Trev (the owner) was helpful and friendly. He showed us to our room which we found to be bright, comfortable and clean. After returning home we have spoken at length about our stay and can find no fault with Macrossan House - great location in the centre of town and a great place to stay. We will definitely stay there again and would highly recommend it to anyone visiting Port Douglas looking for an apartment and confused by the many choices available.

  • Liked — Spacious, comfortable and convenient to restaurants, cafes, pubs and shopping.
  • Disliked — Nothing
  • Stayed December 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 12 cities Reviews in 12 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 1, 2007

My husband and I recently spent 2 nights at Macrossan House. The apartments are centrally located in the middle of the main street in Port Douglas. We parked our car on arrival and didn't use it again until we left!

The apartment we stayed in was bright and airy and very clean. The pool although small was really nice - and the water temperature in the pool was 30 degrees.

The apartments are well managed and are also very quiet at night which I was a bit surprised with considering the central location.

I highly recommend the apartments. We shall return one day soon.

  • Liked — Everything
  • Disliked — Nothing
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2007

Really enjoyed our stay at Macrossan House, the apartments were immaculatly cleaned with plenty of space for me and my boyfriend. The location was perfect, right in the heart of Port Douglas, among restaurants shops and bars. Hosts Trevor and Pip were very helpuful in suggesting tours, negotiating on our behalf for the best prices etc and made our stay very comfortable and enjoyable.

Hopefully I will get to return one day and will surely stay here again.

  • Liked — The size of the rooms, location and the pool
  • Stayed May 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traralgon, Victoria
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 4, 2007

We attended a wedding in Port Douglas last weekend, and stayed at Macrossan House. It is located in the heart of Port Douglas village, among the shops, excellent restaurants, and pubs, and is only a short stroll from the beach and marina.

Airport transfers can be arranged by the friendly hosts Trev and Pip, as well as tour and activity bookings.

Macrossan House was great value for money.

My husband and I stayed in a 1BR apartment, on the second floor which had a balcony overlooking the pool.

The apartment was well-appointed, with a nice kitchette containing, among other things, a little fridge/freezer, a microwave, and a 2-burner hotplate. All the bare necessities to prepare simple meals were there (though, to be fair, all we used were the kettle and toaster for breakfast, as we dined out for our other meals).

The rooms were spotlessly clean, and cheerfully decorated to suit the locale.

The bathroom is a good size, and comes with nice, fluffy white towels and the usual hotel toiletries. The only thing I would've asked for in there was a bit more counterspace, or some kind of shelf (there's ample room for both). Cosmetics, toiletries, contact lens paraphernalia, soap, and toothpaste and toothbrushes for two people need some space. There was a hairdryer but it wasn't the normal hotel-type that mounts on the wall. Because of the lack of counter space, I had to set it down on the floor when I needed to put it down momentarily while using it. Other than that small thing, bathroom facilities were very good (and most importantly, very clean).

One other small thing I'd ask for would be a full-length mirror in the bedroom, as there was room for one on the wall near our bathroom. We really had no way to check how we looked for the wedding, as the bathroom mirror only lets you see your top half.

The pool area was very nice, in a "grotto-like" setting. It has a BBQ area with a BBQ grill and tools, a table and chairs, and comfortable poolside loungers. The pool water was 26 C (78.8F), according to the pool thermometer floating in the water.

I found the pool chilly but refreshing, though I heard other guests complain that they wouldn't go in because it was "too cold" (All weekend, only one couple actually used the pool, besides me. They looked to be in their 50s, and probably didn't grow up spoilt with heated pools everywhere). I honestly don't understand how those who travelled up to Port Douglas from the freezing weather down south, as we did, didn't bother to use a clean, sparkling pool when it was right there, waiting.

There are laundry facilities available for guests.

In all, we found Macrossan House very comfortable. Despite being in the hub of the town, it was a very quiet and peaceful place for a relaxing holiday. The hosts were very accommodating and friendly. I recommend it highly, and would not hesitate to stay there again should we revisit Port Douglas.

  • Liked — Great value for money, clean, cheerful, convenient
  • Disliked — Needs more counter space in the bathroom, and a full-length mirror in the BR - very minor things!
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2007

A couple of friends and myself stayed at Macrossan House for a week in April and had a great time! I really don't think I could fault the apartments, the facilities or the people. The apartments were bright & airy with all home comforts, the complex was immaculate and the pool was lovely and cleverly landscaped (even though it is quite small, they have made a fantastic use of the space). Basically, the complex looked exactly as it did on the website and completely lived up to our expectations.

By far the best thing about staying there, though, were the owners, Trev & Pip. They were a fantastic help with booking our (many!) trips, were always on hand to answer questions and really couldn't do enough to help out (And I have to add, this wasn't in an off-putting, super-nosy kind of a way, they were just genuinely lovely people who were interested in how we were going and whether there was anything they could do to make our holiday better).

All in all, I wouldn't hesitate to recommend Macrossan House to anyone who's heading to Port Douglas.

  • Liked — The location and the friendly atmosphere
  • Disliked — Nothing, really
  • Stayed April 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macrossan House Boutique Apartments

Address: 19 Macrossan St., Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 55 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macrossan House Boutique Apartments 4*
Number of rooms: 16
Official Description (provided by the hotel):
Macrossan House Boutique Holiday Apartments Recipient of Tripadvisor's CERTIFICATE of EXCELLENCE award 2012 and as RECOMENDED in the Febuary 2012 UK Sunday Times Travel Magazine. Stylish boutique style holiday apartment accommodation in the centre of the village of Port Douglas. 16 Fully self-contained 1 & 2 bedroom selfcontained apartments set back from the main street Macrossan Street for peace and quiet to ensure a relaxing and peaceful atmosphere. Each super clean apartment is individually Air conditioned with Ceiling fans, Ensuite, Kitchen, Microwave, Hot plates, Fridge Freezer, Digital LCD TV, DVD & Foxtel, Private Balcony and Car park. Wireless Internet access from all apartments (charges apply). HEATED Pool with In pool Spa & BBQ area on site laundry.With a full onsite tour and information desk use our extensive local knowledge to get the very best from your stay in Port Douglas the Jewel of the Pacific Ring. Only a short stroll away: famous Port Douglas 4 Mile Beach, fabulous Marina Mirage, great award winning restaurants & cafes, boutique stores and more. ... more   less 
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