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“Just ok...” 3 of 5 stars
Review of Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas
5.0 of 5 Resort   |   20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)   |  
Hotel amenities
Ranked #16 of 46 Hotels in Port Douglas
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Just ok...”
3 of 5 stars Reviewed August 7, 2014

Our family of 6 is staying here at the Peppers Beach Club right now. The property itself is attractive from the street and the pool area is very nice...upon arriving I was excited to see our rooms and due to other travelers recommending the 3 bedroom plunge pool suites for a family we requested exactly that. Our rooms are #133 & 134. Unfortunately our unit faces the street and our bedrooms overlook a trailer park. The plunge pool is not appetizing in the least as it looks slightly dirty and not appealing. When we first arrived I asked if there were any other rooms available but the hotel is fully booked. I can't speak for any other rooms as I haven't seen them but our individual bedrooms are 3 star at best. They are small, cramped and again...overlook a trailer park as well as smelling musty if the ceiling fans aren't on. On the positive side, the kitchen/living area is nice and spacious. The location to the town is great...that is definitely a positive but I wouldn't recommend Peppers if you are expecting luxury...i think the rooms need a major overhaul. We came directly from The Beach Club on Hamilton Island (no affiliation) which was AMAZING so it was quite a contrast.

Room Tip: Request rooms with access to the pool or corner units facing Davidson street. Request rooms way from...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperscraigieburn, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 12, 2014
Hello NancyDR2014, Thank you for taking the time to provide feedback on your stay. I am sorry to learn the location of the room was not to your liking. With regards to the plunge pool this is cleaned and tested regularly to ensure it is up to standard. As we have experienced windy days it is possible that debri from the surronds may have fallen into the pool. It is a great location as you highlight just a block from the town centre and beach. Kind regards Robyn & Team
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572 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Newcastle, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2014

Cocktails were amazing, Location fantastic, rooms were spacious but the cleaning staff were a bit slack, left coffee cups dirty for 2 days, did not replace coffee pods etc etc.... The bed was made shockingly also....
But food and restaurant nice.

Room Tip: Corner rooms on side street
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperscraigieburn, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 10, 2014
Thank you Janmick04 for taking the time to provide feedback on your stay. Great to note that overall you enjoyed your stay. Thank you for brining the housekeeping issues to our attention and I advise this has been addressed with the relevant staff and retraining is being undertaken to ensure they are up to the required high standard. I am very sorry that this impacted on your stay. We do hope you will visit again sometime. Kind regards Robyn & Team
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 6, 2014

Overall, Peppers is a great place for a holiday. We booked Room 124 which is one of the Swim up rooms. It is managed by Belle Property Group. You pay a bit extra for the prime location. Unfortunately as Belle manage this separately it does have its issues. Firstly, your room does not get serviced regardless of the length of your stay. We contacted Belle and said they could arrange a service for $130 extra! A lot for a bedding change and some toilet paper. it is also a bit more difficult to arrange room service. Some of the Peppers staff don't like you to take cocktails/food back to your room. You also can't room charge anything. You need to leave your credit card with them. The staff we dealt with were great though. The room itself was nice and the resort is a good place. We have a 2 year old and it was a good place to bring your kids. For some reason, nearly every day the lawns were being mowed, hedges trimmed, blower/vac being used. So for a good 2 hours each day you have that sort of noise to deal with. It would be good if they had maintenance performed at a time which is not prime for guests.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperscraigieburn, General Manager at Peppers Beach Club Port Douglas, responded to this review, yesterday
Hi Dave

If you book with Peppers Beach Club you will have access to all of the facilities. It is a great location and a fantastic pool area. Hopefully you will stay with us when you next visit. Kind regards Robyn & Team
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Gold Coast, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 6, 2014

My recent stay for two nights at Peppers Beach Club in Port Douglas was extremely enjoyable.
The Resort itself is tropically beautiful, the pool area spectacular, all the staff were very friendly, helpful, efficient and professional.
The accommodation with balcony spa bath overlooking the pool area was luxurious and inviting.
I would definitely stay there again.
I have no hesitation in highly recommending Peppers Beach Club for its friendly, helpful staff, classy accommodation and beautifully tropical environment.

Room Tip: Overlooking pool area
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperscraigieburn, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 10, 2014
Hi Peter Thank you very much for taking the time to provide feedback. Great to note that you enjoyed your stay and the staff looked after you well. Will ensure the staff recieve your feedback as it is always great to know when you have performed your job well. Thankyou for your recommendation. We look forward to welcoming you back soon. Kind regards Robyn & Team
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Alicante, Spain
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 5, 2014

Ample rooms, lots of space to put clothes, great bed and shower. All you need. Plus....
Your own washing machine and dryer. Very handy when travelling for a long time in Australia.
Breakfast was great.
Pool was amazing design. Inbedded atificial beach looking fantastic, with coconut, white sand, huge pool, center of the whole area. Wonderful!
Walking distance from center town's great restaurants and shops. Perfect location!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperscraigieburn, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 10, 2014
Thank you Marcos for taking the time to review your stay. Great to note your enjoyed your stay and dining experience. It is a fantastic location close to town and the beach and yes the pool is amazing. We hope you enjoy the remainder of your time in Australia. Kind regards Robyn & Team
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Wellington, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2014

We were in Room 126 for 10 days and the whole experience was fantastic.
As this room is managed by the hotel we did not experience any of the problems of our neighbours in 124.
Peppers manage the property brilliantly.
Unfortunately those units independently managed do not receive the on site services that one normally expects in a hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperscraigieburn, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 7, 2014
Thankyou 205Sharryone for taking the time to provide feedback on your Peppers experience. The staff are very passionate about the Hotel and what they do and it is great to know this recognised. We look forward to welcoming you back sometime in the near future. Kind regards Robyn & Team
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Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 2, 2014

Right from check in we were made to feel like we have ripped the hotel off, as we used our entertainment book to purchase our mini break. My wife was spoken down to when we questioned the lack of service to the room, we were advised that because we booked with "departure lounge" the rate is an "ECO" rate. Which means no fresh towels etc. I then realized that booking through departure lounge also played a part in our room allocation. Room 231 is a hole at the back of the hotel, the private Spa on the balcony is not private at all, neighboring building looks straight in...

The facilities were amazing, especially the pool and breakfast at Sublime.

Overall I didn't find my expectations being met for what we paid. Over $175 per night for the worst room in the hotel without fresh towles for 3 nights.

Stayed August 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperscraigieburn, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 6, 2014
Hello Nick Thank you for taking the time to provide feedback on your stay. With regards to your comments on the Eco rate that you choose, the booking site gives you options of packages available and when hovering on the rate it advises what is included. Also your confirmation highlights what an Eco rate is. Our staff member was trying to explain this to you on check-in and also gave you an option to upgrade which you chose not to do. The room allocation is based on room type booked and availaibilty not on rate. I am sorry the location was not to your liking. Great to note that you enjoyed the pool and your dining experience. We hope to welcome you back again sometime. Kind regards Robyn & Team
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Additional Information about Peppers Beach Club Port Douglas

Address: 20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Port Douglas
#8 Family Hotel in Port Douglas
#8 Top resorts Hotel in Port Douglas
#13 Luxury Hotel in Port Douglas
#15 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beach Club Port Douglas 5*
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas combines beautifully appointed accommodation, luxury facilities and easy access to the magical Great Barrier Reef and Daintree Rainforest, making it the perfect holiday getaway.The resort is set amongst calming water features and lush gardens filled with tropical flowers and palms, creating a relaxed and inviting atmosphere. The resort offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks. All rooms feature free WIFI (up to 500MB) and free movies for all guests, air conditioning, alarm clock/radio, balcony, bathrobes, cable/pay TV, CD player, daily housekeeping service, direct dial telephone/data port/voice mail, hairdryer, in-room safe and iron and board. Kitchen facilities are available in 1, 2 & 3 bedroom suites includes dishwasher, stovetop/oven, microwave, refrigerator, toaster, coffee/tea making facilities, cookware and tableware. Washer/dryer (available only in 1, 2 & 3 bedroom apartments).The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. In the evening there is an array of dining experiences awaiting you. The resort's signature restaurant, Sublime Bar & Grill serves some of the best cuisine you'll find in the region and uses the freshest ingredients to create a savoured contemporary Australian menu. The restaurant is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00am - 10.30am, lunch from 12pm - 4pm and dinner from 6.00pm - 8.30pm closed Thursday nights.The resort is the perfect base from which to experience all this amazing region has to offer. Port Douglas offers an abundance of exciting activities with the rainforest and the reef close by. Experience the Flames of the Forest live stage and dinner experience, welcome the day with a hot air balloon adventure, explore the Daintree World Heritage listed national park by 4WD and take a helicopter ride out over the Great Barrier Reef. Crocodile farms, Skyrail and white water rafting are just a few more adventures on offer.Combining a tranquil Tropical North Queensland setting with five-star resort facilities and professional service, this resort in the heart of Port Douglas is the perfect setting for your next getaway. A 2% surcharge applies to all credit card transactions at the resort. ... more   less 
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Also Known As:
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas

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