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“Excellent service” 4 of 5 stars
Review of Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas
5.0 of 5 Resort   |   20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)   |  
Hotel amenities
Ranked #16 of 45 Hotels in Port Douglas
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Excellent service”
4 of 5 stars Reviewed October 11, 2013 via mobile

My husband and I recently stayed at Peppers for one night on our way out of Port Douglas. The service we received was exceptional, room service was fast and the meals were delicious! The rooms were great, however we had two single beds zipped into one and the balcony isn't very private. Highly recommend for families as it seemed to be very child friendly :)

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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550 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Brisbane
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 3, 2013 via mobile

A honest resort, I feel the children noise comment is not really the children out of control, but the theatre affect of the pool area enhances the noise, but yes will admit for a romantic couple... Probably not the place for you!! Staff were professional and couldn't do enough ... Will be back with kids next time!

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 27, 2013

Very comfortable, perfectly positioned a short walk from the beach or Macrossan street. No complaints here. Staff are welcoming, rooms are clean and spacious, kitchen well-appointed & the in-room washing machine & dryer very useful. This is one of my favourite hotels. The pool does get quite noisy with kids and a massive improvement to the hotel would be to develop the palm tree area behind the end sun loungers to create a quiet adult-only sun lounger relaxation area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 25, 2013

Very good location close to 4 mile beach and town centre.Best hotel swimming pool I have ever experienced.Sandy beach and shallow water for children and long deep pool for adults to have a good swim.
Rooms good but some rooms on level 3 do not have lift access.
You have to pay for wifi access and ther is a surcharge if you wish to pay your account by credit card.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bowral
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

We were thrilled with Peppers Beach Club in Port Douglas. The room was clean, modern and up to date. The whole property was very well maintained inside, outside, gardens and pool.
Staff were all very friendly and helpful A special mention about Vicki (head of housekeeping) I left my iPhone charger at home and when I found her she couldn't have been more helpful. She found me a charger that someone else had left behind and lent it to for my stay which I returned to her. The resort is in a great location being only a couple of minutes walk to Maccrossan Street and the beach. Honestly... if all you can find wrong with this place is the noise of a few babies enjoying themselves in the beautiful pool then you will not be happy anywhere. We'll be going back to Port Douglas again and would not even think about anywhere else. Loved it.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 21, 2013 via mobile

It's true that if you don't enjoy the sight and sound of little children playing in the shallow water, this is not the place for you.the good news is that you don't get them in the dining area, as most families seem to take an apartment. Personally, we found this place faultless. The location is superb. Suburban quiet, but Five minutes slowly to Four Mile Beach, and seven to Macrossan St Which is where you find shops, bars eateries. That's if you didn't decide to eat in. The restaurant/bar looks onto the pool; food was OK to good, and wait staff were a joy. We had a basic spa room, and it was the best-appointed standard room I have ever come across. Plenty of room to hang clothes and store clothes, an actual drawer in the bedside table, a Nespresso machine in the room ( major joy for me), and good wifi coverage throughout, free. The shower area had a shelf that was actually big enough to hold two people's necessaries, and within reach when under the shower!! these little things matter. The pool is long enough that those who want to swim for exercise could do so, is sheltered from the wind, and pleasantly warm. If I had one minor grump, it's that the squabs on the poolside loungers were a bit tired. We will be back.

Stayed August 2013, traveled as a couple
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Wollongong, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 19, 2013

Like others, we were disappointed with the constant screams of children in the pool. (Not to mention the sounds slamming doors and screaming kids waking you up in the early hours of the morning after a rough sleep on a hard bed). We came for a 'Baby-moon' and as it will be our last holiday child-free, we hoped for something a little more quiet and comfortable. I understand children will always be around, but I didn't expect so many, and for all hours of the day in the pool. Its true what others have said, the pool is littered with floating toys etc, and many of the uncomfortable pool side chairs are all usually taken. Its slim pickings. Unlike others though, our spa suite was not subject to views of the 'beautiful lagoon pool'. We were tucked away in small spa suite up the back, and our verandah overlooked a neighbouring caravan park. Not exactly romantic, although it was much more private. Our room also included unwanted 'hair' in the bathroom on arrival... ANY hair is a huge pet hate of mine... Despite all this I will say the staff are lovely and helpful, and we were very impressed with our dinner meal at the hotels restaurant. The hotel is also in a great spot close to the beach and easy walking distance to shops and restaurants. Overall not the greatest value for money though.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, November 24, 2013
Dear Sh3r1,

Thank you for taking the time to tell us about your experience with us at Peppers Beach Club.
It was great to read that you enjoyed your dining in the restaurant and that our team were lovely and helpful.

Feedback is important to us and we use it review and improve our business and product; you have identified some key issues in your post.

I would welcome the opportunity to personally apologise and discuss your points with you – Please feel free to contact me on 07 4087 1000 or via email jeremy.nordkamp@peppers.com.au.

Sh3r1, please accept my apologies that we have not met your expectations. I can only hope that you stay with us again so that you can experience the service and comfort that we are known for.

Kind regards,

Jeremy Nordkamp
General Manager – Peppers Beach Club
jeremy.nordkamp@peppers .com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Beach Club Port Douglas

Address: 20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Port Douglas
#8 Top resorts Hotel in Port Douglas
#9 Family Hotel in Port Douglas
#13 Luxury Hotel in Port Douglas
#16 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beach Club Port Douglas 5*
Number of rooms: 100
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas combines beautifully appointed accommodation, luxury facilities and easy access to the magical Great Barrier Reef and Daintree Rainforest, making it the perfect holiday getaway.The resort is set amongst calming water features and lush gardens filled with tropical flowers and palms, creating a relaxed and inviting atmosphere. The resort offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks. All rooms feature free WIFI (up to 500MB) and free movies for all guests, air conditioning, alarm clock/radio, balcony, bathrobes, cable/pay TV, CD player, daily housekeeping service, direct dial telephone/data port/voice mail, hairdryer, in-room safe and iron and board. Kitchen facilities are available in 1, 2 & 3 bedroom suites includes dishwasher, stovetop/oven, microwave, refrigerator, toaster, coffee/tea making facilities, cookware and tableware. Washer/dryer (available only in 1, 2 & 3 bedroom apartments).The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. In the evening there is an array of dining experiences awaiting you. The resort's signature restaurant, Sublime Bar & Grill serves some of the best cuisine you'll find in the region and uses the freshest ingredients to create a savoured contemporary Australian menu. The restaurant is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00am - 10.30am, lunch from 12pm - 4pm and dinner from 6.00pm - 8.30pm closed Thursday nights.The resort is the perfect base from which to experience all this amazing region has to offer. Port Douglas offers an abundance of exciting activities with the rainforest and the reef close by. Experience the Flames of the Forest live stage and dinner experience, welcome the day with a hot air balloon adventure, explore the Daintree World Heritage listed national park by 4WD and take a helicopter ride out over the Great Barrier Reef. Crocodile farms, Skyrail and white water rafting are just a few more adventures on offer.Combining a tranquil Tropical North Queensland setting with five-star resort facilities and professional service, this resort in the heart of Port Douglas is the perfect setting for your next getaway. A 2% surcharge applies to all credit card transactions at the resort. ... more   less 
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Also Known As:
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas

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