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“Spa suite!!” 5 of 5 stars
Review of Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas
5.0 of 5 Resort   |   20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)   |  
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Ranked #15 of 46 hotels in Port Douglas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Spa suite!!”
5 of 5 stars Reviewed August 20, 2013 via mobile

Amazing! We had the spa suite which has a spa on the balcony overlooking the beachy pool area! Gym, pool,spa, laundry services and secure under covered car parking. Room service is also available but they have a restaurant aswell. Literally a hop skip and jump to the famous 4mile beach which is absolutely stunning! Me and my hubby walked from the motel everywhere it's in a great location!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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545 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Adelaide, Australia
1 review
5 of 5 stars Reviewed August 13, 2013

My wife and I stayed at Peppers for 9 days in August. It was absolutely brilliant. We had a 2 bedroom apartment on the 2nd floor, which was fully self contained with a full kitchen and a bbq on the balcony. Ideal for cooking up a couple of snags and enjoying a beer while taking in the fantastic views overlooking the pool. We had continental breakfast as part of our deal, which was really good with a great selection of food available. If I was to be picky, the only fault I could find was that the beds in both rooms were in fact only king single beds pushed together, instead of a true king sized bed. This was the only disappointing part of an otherwise awesome holiday. This was one of the best and most relaxing holidays we have ever had, only made better by the wonderful staff, who were there at any time to answer any question or recommend what to do or where to eat or whatever. Brilliant.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 29, 2013
Dear nick,

Just a quick note to say thank you for your great feedback regarding your recent stay with us.

Karl our Executive Chef has been working hard to improve our Breakfast offering and he will be chuffed to read your comments.

It is always great to read comment regarding the 'wonderful staff' - I cannot wait to share your post with them.

Please make sure that you contact the resort direct (portdouglas@peppers.com.au) on your next visit so that we can look after you.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 12, 2013

My in-laws stayed here, so this is just a review of the times we joined them with our young kids. Their room was a penthouse, but no lift meant they had to climb 3 flights of stairs. Their well equipped room overlooked the pool. The swim up rooms looked better though, especially with a family. The beach style pool was the best thing I saw at the resort. Approx 50m long with sand covering the ground for most of it. So perfect for the kids! Location is also great, walking distant to centre of port Douglas.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 29, 2013
Dear scos,

Thank you for taking the time to post regarding your recent stay with us.

We agree we are lucky to have such an amazing lagoon pool; for families to relax around during the days. The kids and the big kids love our pool.

We do have lifts at the resort though do not service all rooms; we try to make this as clear as we can at point of booking and make every attempt to fulfil our guests requests.

Hope you had a safe trip back to Perth and we look forward to welcoming you and your in-laws back to Peppers Beach Club.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club
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Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2013

My husband and I stayed at Peppers for 8 days in July and absolutely loved it. We had a one bedroom apartment on the 2nd floor overlooking the pool and could not fault anything. In fact I have kept telling everyone how wonderful our stay was. We thought the continental breakfast was delicious and did wonder what other people on trip advisor were complaining about. Seasonal fresh fruit yoghurt juice and a choice of toast muffins and Danish pastries. We did not tire of it and to eat in such beautiful surroundings was just fabulous. Thank you to all the staff for a wonderful
Stay. We will be back

Room Tip: 2nd floor overlooking the pool
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 11, 2013
Hi Marg,

Just a quick note to say thank you for the great feedback on your recent stay.

I look forward to sharing your post with the entire team.

Make sure that you contact the resort direct on portdouglas@peppers.com.au or 07 4087 1000 when you are booking your next trip.

Marg, thank you again and we look forward to welcoming back to Peppers Beach Club.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 10, 2013

No trouble!! From our first contact; Alison in Reservations was fabulous! Penthouse rooms 301/02, great for entertaining; no noise! Plenty of room! Cocktails at the bar were divine! Keep up the great work! Wonderful pool.........I could go on!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 11, 2013
Dear Paula S,

Greetings from Port Douglas.

Thank you for your post regarding your recent stay. We are very lucky to have Alyson on the team and we think that she is fabulous as well.

We are lucky to have such an amazing pool, though the cocktails around the pool make it even better.

Thank you especially for the comment 'Staff are fantastic' - I was chuffed to read this and cannot wait to pass it onto the team.

We look forward to welcoming you back to Peppers Beach Club.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 9, 2013 via mobile

The location is perfect, walking distance to all restaurants, shops, beach and market. The hotel pool was beautiful, nice cocktails at the bar, and staff were all helpful. We had a one bedroom apartment with balcony and bbq, very spacious and comfortable. It would be good if the aircon in the gym could be cooler ( was too hot and bit stuffy in gym ) but thats being picky! A nice, quiet resort.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 9, 2013 via mobile

Pool is great for kids and that's as good as it gets.

Not sure where to start....
I'm not one to complain but I guess I think it's best to warn some people before they pay to stay here.
We have stayed at Peppers in Broadbeach several times and the service and accommodation is fantastic. However I can't even compare this to their standards.
The cleanliness of the rooms is poor. I'm not sure if it's because they are under staffed but I wouldn't even call it a clean.
I wouldn't bother paying for the continental breakfast as it would be cheaper to buy your own and have it in the room with the complimentary coffee & tea.
Overall it was disappointing given the amount of money we paid.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, August 11, 2013
Dear Addicted_Traveller_8,

Thank you for taking the time post your review regarding your stay with us.

As you can see from other posts, what you have experienced is not our usual standards. I would welcome the opportunity to speak to you personally about your stay, so that I may get more information so that I can understand what has happened.

Please feel free to contact me on jeremy.nordkamp@peppers.com.au or phone the resort on 07 40847 1000.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Peppers Beach Club Port Douglas

Address: 20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port Douglas
#3 Business Hotel in Port Douglas
#6 Family Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#12 Luxury Hotel in Port Douglas
#15 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Peppers Beach Club Port Douglas 5*
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas combines beautifully appointed accommodation, luxury facilities and easy access to the magical Great Barrier Reef and Daintree Rainforest, making it the perfect holiday getaway.The resort is set amongst calming water features and lush gardens filled with tropical flowers and palms, creating a relaxed and inviting atmosphere. The resort offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks. All rooms feature free WIFI (up to 500MB) and free movies for all guests, air conditioning, alarm clock/radio, balcony, bathrobes, cable/pay TV, CD player, daily housekeeping service, direct dial telephone/data port/voice mail, hairdryer, in-room safe and iron and board. Kitchen facilities are available in 1, 2 & 3 bedroom suites includes dishwasher, stovetop/oven, microwave, refrigerator, toaster, coffee/tea making facilities, cookware and tableware. Washer/dryer (available only in 1, 2 & 3 bedroom apartments).The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. In the evening there is an array of dining experiences awaiting you. The resort's signature restaurant, Sublime Bar & Grill serves some of the best cuisine you'll find in the region and uses the freshest ingredients to create a savoured contemporary Australian menu. The restaurant is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00am - 10.30am, lunch from 12pm - 4pm and dinner from 6.00pm - 8.30pm closed Thursday nights.The resort is the perfect base from which to experience all this amazing region has to offer. Port Douglas offers an abundance of exciting activities with the rainforest and the reef close by. Experience the Flames of the Forest live stage and dinner experience, welcome the day with a hot air balloon adventure, explore the Daintree World Heritage listed national park by 4WD and take a helicopter ride out over the Great Barrier Reef. Crocodile farms, Skyrail and white water rafting are just a few more adventures on offer.Combining a tranquil Tropical North Queensland setting with five-star resort facilities and professional service, this resort in the heart of Port Douglas is the perfect setting for your next getaway. A 2% surcharge applies to all credit card transactions at the resort. ... more   less 
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Also Known As:
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas

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