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“Best pool in the world” 5 of 5 stars
Review of Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas
5.0 of 5 Resort   |   20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)   |  
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Ranked #16 of 46 hotels in Port Douglas
Melbourne, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Best pool in the world”
5 of 5 stars Reviewed April 19, 2013 via mobile

This is the best place I have stayed at so far in Port Douglas. The centre piece of the resort is the pool, big and just like being on the beach, it's so kid friendly with it's gradual slop to deeper water. It's easy to keep an eye on the kids while you read a book... It's exactly like the pictures show. The rooms are great, we stayed in a one bedroom suite, lots of space for the two of us (left the kids at home, and the resort is still ideal). Staff were fantastic, from the welcome on arrival, to getting drinks from the bar to getting you room serviced. We will be back with the whole family.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, April 24, 2013
Dear Mantalking,

Thank you for taking the time to post regarding your recent stay with. I cannot wait to pass on your comments to the team.

We agree that our pool is pretty amazing and I am very lucky to have the team that we have at the resort.

We look forward to welcoming the whole family back next time, please make sure that you contact us direct at the resort to organise the next stay.

Kind regards,

Jeremy Nordkamp
General Manager – Peppers Beach Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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498 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
New Zealand
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed here 7 nights over easter with our 7 year old.From the time of check in to leaving everything was awesome. The check in man (Kevin I think) was so helpful as we arrived early & our room was not ready,not a problem grab some towles & go for a swim. Wow what a swimming pool! We lazied around the pool all week, cooked on our in room bbq, swam up to the pool bar, all the kids made friends, it was a really great place to stay.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, April 25, 2013
Kia ora jaffajames,

We trust that you had a safe trip home across the ditch. I really enjoyed reading your post and have already passed it on the team.

I believe that you may have been greeted by Gavin – who is just fantastic. Glad to hear that he was able to look after you on your early arrival.

The beach lagoon is great for kids, making friends and building sand castles. We had some amazing weather over Easter which was perfect for lazing around the pool.

All of our one bedroom apartments have an electric BBQ on the balcony which is a great hit with our guests.

Reading your other post in Port Douglas – The Wildlife Habitat is great for kids (and the big kids as well). The Surf Club just a short walk towards the beach is a great spot for dinner.

Thank you again for the post and being a Senior Contributor makes it that little bit extra special for us.

Kind regards,

Jeremy Nordkamp
General Manager – Peppers Beach Club
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Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

We were only here for two nights, but really enjoyed our stay. This is a very clean, bright, and cheerful looking hotel surrounded by beautiful trees and other vegetation. The large swimming pool within is built like a beach with a sandy slanted beach-like entry side with many beach chairs. On the other side of the swimming pool is the restaurant and bar. Our room had an balcony overlooking the swimming pool with a whirlpool bath. We has dinner one night and breakfast 2 mornings in the hotel restaurant. Food was well prepared and good, although we thought the menu was confusing. We walked about 2 block to the beach one evening for dinner. A beautiful walk.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, April 25, 2013
Dear gsully1,

I just wanted to drop a quick line to say thank you for taking the time to post regarding your recent stay with us.

I cannot wait to pass on your comments to not only our housekeeping team regarding your feedback about cleanliness, but to our gardener, Damon work very hard to keep our gardens looking as good as they do.

Our restaurant, Sublime Bar and Grill is located right on pool level and is a great way to start the day with a nice relaxing breakfast.

We trust that you had a safe journey back home to Knoxville, Tennessee and we look forward to welcoming you back to Peppers Beach Club.

Kind regards,

Jeremy Nordkamp
General Manager – Peppers Beach Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 4, 2013

We stayed in a spa room which over looked the pool with our own spa bath. Room was luxurious and sand/ beach style pool was great. We ate in the hotel restaurant which overlooked the pool on our first night. Food was tapas style so small portions. We had the recommended number but were still hungry - very tasty but very very expensive and would not recommend eating here- much better restaurants elsewhere. Hotel in v close proximity to the beach and town so ideal location. Would definitely recommend a stay.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, General Manager at Peppers Beach Club Port Douglas, responded to this review, April 25, 2013
Dear KatLouise1985,

Thank you for your post regarding your recent stay with us.

Great to hear that you loved our rooms and our lagoon pool – both are pretty special with a big WOW factor.

Thank you for your candid comments regarding our restaurant, we have taken the feedback on board and gone back to the drawing board with our food concept. Please watch this space…
Your are spot we are so lucky to be this close to the beach only a block away and a 5 minute stroll into town.

Thank you again and we will look forward to welcoming you back to Peppers Beach Club.

Kind regards,

Jeremy Nordkamp
General Manager – Peppers Beach Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 2, 2013

The charm of this hotel lies completely with the rooms and the pool. We had a room on the top floor with a lovely palm tree swaying outside the window. Rooms are large with ample space for luggage. Staff were very friendly and helped us book numerous tours including our taxi back to the airport. The only disappointment was the bug infested breakfast, would strongly recommend taking the short walk to Port Douglas town for a huge range of excellent breakfast options.

Room Tip: Opt for breakfast in town.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 1, 2013

Stayed for 1 week at Peppers. Enjoyed the 2 bedroom suite. The pool is very nice ( good temperature., sandy area for the kids). Great staff

BUT-- quite a few things that let the place down.
1. The breakfast is pathetic for a place that you pay $500/ night.
Couple of fruit juice options ( not fresh either). Few basic pastries. No 'real' bread variety options
'Canned like fruit' in a bowl to choose!
Sloppy tasting muesli

And then insulting me to pay extra $10 for few hot options!
2. In this technology age, does it really hurt the hotel business to offer free wifi ?( like a lot of 5 star hotels do , that change less per night then peppers? )

3 . The gym is really sub standard for a place like this. . One basic treadmill, one basic elliptical , etc


We enjoyed our stay despite these issues. We just waived our breakfast option ( we paid for) and ate in town at a few good joints ( origin coffee, the larder, bookstore coffee place )

Peppers, you really need to improve the breakfast you offer( the resort is very good otherwise)

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2013 via mobile

I booked this hotel from a one off 24 hour sale on the peppers website. Stayed for three nights in an Eco spa suite with views of the pool. A bargain at $130 a night.

We arrived at 12pm and were welcome by very helpful staff at our front desk, it was great to hear that our room was ready early as we were quite tired.(6 am flight is something else..)

This place really is luxury, it's like an idyllic paradise, the pool is amazing and so large. Hotel was very quite, the week before Easter, I suppose.

All the extra little touches were really appreciated, and you could not get me out of the spa bath on the balcony. There was a king bed with a flat screen tv, this definitely didn't feel like a cheap room.

The room looked right out on to the lagoon a wonderful site. With the air con the room was always the perfect temperature.

The only thing I can fault the room on is that I could not get the fan to work in the bathroom! It got very steamy esp with the humidity. This coupled with the Eco room (no room service) made for some soggy towels!

It was not a big problem and didn't hinder our stay too much I new what Eco entailed when I booked. If I was staying longer however I would recommend book a room with service included.

The restaurant by the pool is divine and I really enjoyed dinner here! Something a little bit different but delicious, my boyfriend and I can't stop raving about it.


Loved my stay can't wait to go back!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy N, Manager at Peppers Beach Club Port Douglas, responded to this review, March 28, 2013
Dear Hayler08mate,

Just a quick note to say thank you for the great feedback regarding your recent stay with us.
We agree, the pool area is quite extraordinary and being able to sit in Sublime Bar and Grill for
breakfast, lunch and dinner at pool level is just magical.

We cannot wait to welcome you back, make sure that you contact the resort direct to organsie your next stay.

Kind regards,
Jeremy Nordkamp
General Manager – Peppers Beach Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Peppers Beach Club Port Douglas

Also Known As:
Peppers Beach Club Port Douglas Hotel
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas
Address: 20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Port Douglas
#7 Family Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#13 Luxury Hotel in Port Douglas
#17 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beach Club Port Douglas 5*
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas combines beautifully appointed accommodation, luxury facilities and easy access to the magical Great Barrier Reef and Daintree Rainforest, making it the perfect holiday getaway.The resort is set amongst calming water features and lush gardens filled with tropical flowers and palms, creating a relaxed and inviting atmosphere. The resort offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks. All rooms feature free WIFI (up to 500MB) and free movies for all guests, air conditioning, alarm clock/radio, balcony, bathrobes, cable/pay TV, CD player, daily housekeeping service, direct dial telephone/data port/voice mail, hairdryer, in-room safe and iron and board. Kitchen facilities are available in 1, 2 & 3 bedroom suites includes dishwasher, stovetop/oven, microwave, refrigerator, toaster, coffee/tea making facilities, cookware and tableware. Washer/dryer (available only in 1, 2 & 3 bedroom apartments).The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. In the evening there is an array of dining experiences awaiting you. The resort's signature restaurant, Sublime Bar & Grill serves some of the best cuisine you'll find in the region and uses the freshest ingredients to create a savoured contemporary Australian menu. The restaurant is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00am - 10.30am, lunch from 12pm - 4pm and dinner from 6.00pm - 8.30pm closed Thursday nights.The resort is the perfect base from which to experience all this amazing region has to offer. Port Douglas offers an abundance of exciting activities with the rainforest and the reef close by. Experience the Flames of the Forest live stage and dinner experience, welcome the day with a hot air balloon adventure, explore the Daintree World Heritage listed national park by 4WD and take a helicopter ride out over the Great Barrier Reef. Crocodile farms, Skyrail and white water rafting are just a few more adventures on offer.Combining a tranquil Tropical North Queensland setting with five-star resort facilities and professional service, this resort in the heart of Port Douglas is the perfect setting for your next getaway. A 2% surcharge applies to all credit card transactions at the resort. ... more   less 
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