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“Great food amazing pool friendly staff.” 5 of 5 stars
Review of Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas
5.0 of 5 Resort   |   20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)   |  
Hotel amenities
Ranked #16 of 45 Hotels in Port Douglas
1 review
1 helpful vote 1 helpful vote
“Great food amazing pool friendly staff.”
5 of 5 stars Reviewed November 29, 2012 via mobile

Stayed here for a couple of days. Great spot close to town. Make sure you eat at their resturant sublime, food was fantasic. Will be back next year. The beach pool at this resort is amazing white sand, cocktails brought out to you, by friendly staff you wont want to leave.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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551 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Tasmania
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 29, 2012

Loved this place. Beautiful gardens, amazing pool, nice breakfast! The spa on our balcony was relaxing and also private. Room was very modern. Walking distance to the main street and restaurants.staff were very quick to fix our air conditioner which was dripping water. Undercover car parking was great.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 25, 2012

Perfect for a weekend escape. All apartment rooms surround the lagoon creating a friendly atmosphere amongst strangers. Every room has its own little benefit some have spas on the balcony others have bbqs but the best is the decks leading out over the lagoon. Makes for a cheaper experience when you can lay on your deck bed and have your own drinks. The perfect get away. Highly recommended.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

I recently stayed at Peppers Beach Club Resort Port Douglas for 4 nights and loved it. I stayed in a penthouse which is beautifully fitted out and overlooking the pool, it is very spacious and with a BBQ on the balcony. It is in a terrific location close to the main street and within walking distance of all the local attractions. The restaurant is in a great location and the food is top class. The staff are very friendly and they could not do enough to help me with my requests. The pool is great it even has a sandy beach on the edge which is great for little ones to play in. I really enjoyed my stay at Peppers, I highly recommend it for your next holiday

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 10, 2012

We stayed at Peppers Beach Club for 4 nights of our honeymoon.

Peppers Beach Club is cheap-chic.

"Beautifully appointed accommodation, luxury facilities" - this is misleading and should be removed from the website.

'Luxury' and 'beautiful' doesn't equal plastic toilet seats, veneered chip-wood furniture fitted together with plastic studs or incompletely rendered spa baths with paint on the edges of the spa bath.

The bathroom doors didn't meet to close, creating a V-shape opening and were smothered in black hand prints both inside and out. There was mould in the shower and the sink was coming loose from the vanity and had cracks in it.

The rooms aren't soundproof, so not only could we hear everything happening next door, we could hear guests upstairs and the drunken guests across the complex.

The pool chairs are covered in brown stains, cigarette burns and holes.

Glasses on the tables at the restaurant had chips in them.

Lastly, a child defecated in the pool and on the sand entering the pool and neither their parents or resort staff cleaned it up - it stayed their all day. We spent the last 2 days of our stay using the pools of a nearby 5-star resort.

Room Tip: The food at the restaurant is good. The customer service staff are nice. The beds are comfortable, b...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 9, 2012

We stayed here for our honeymoon and loved it. We stayed in Penthouse 306 (pool view) and Penthouse 302 (road view). Both roooms were lovely for different reasons. The first room for its pool view and the second for its extra space.

The included buffet breakfast was awesome!!

We got our rooms at about 60% off the regular price so for us this resort stay was an absolute bargain.

Our only criticisms were;
- 306 needs to have the dishwasher cleaned. Most people are lazy and filthy when it comes to dishwashers (not scraping dishes properly or removing the filter) so maybe this needs to be added to a checklist for cleaning staff once a month.
- the reception and bookings staff need to training to bring them up to a 5-star standard. We booked through wotif (2 bookings 3hours apart both for 3 days each). It was on the eve of night 3 that I decided to contact reception to see if we would be moved. The woman said yes. I said you do realise we are still here for another 3 days, and she said yes but we're moving you. This piece of information probably would have been best delivered to us by the venue, not us (the guest) having to follow-up on the matter. Worst of all, in the morning, the receptionist told me that I should have booked directly with them to avoid this issue. Besides staff incompetence not being my problem, do these places understand that travellers use sites like wotif to get an understanding of a new area that they know very little about. Further, the manager said their system wasn't able to cross reference. To which I mentioned that we'd actually left detailed comments in our second booking.
- ordered breakfast - don't boil sausages. It tastes disgusting.
- wait staff - lazy. I watched the training leave old settings (which he assumed had not been used) on the table and set around them. Instead of the staff merely checking the names of guests to see if they have the breakfast bar included, the staff should walk guests to a table and remove any unused settings - if this your take on being environmentally friendly.

I'm hoping with the new manager that some of these process issues will be rectified. At the moment, I think this resort is more a four star establishment.

I noticed in other reviews people complaining about kids. We didn't find this to be an issue. I would suggest that people request out-ward faching rooms (i.e. those not facing the pool) if kids having fun is an issue.

Room Tip: Choose an outward facing room
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 7, 2012

We recently stayed at Peppers Beach Club in a 1 bedroom overlooking the pool - it was brilliant. The Front Desk were warm, inviting and couldn't do enough to help us. The apartment was clean, comfortable and we loved having the BBQ on balcony. The location is fantastic. The only negative would be the internet - it was well and truely overpriced. That aside we had a brilliant getaway and can't wait to come back!

Room Tip: Pay extra to guarantee a pool view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, Front Office Manager at Peppers Beach Club Port Douglas, responded to this review, November 9, 2012
Dear jettnova

Thank you for taking the time to post a review on Peppers Beach Club

Our Pool view apartments are a great choice to be able to relax, watch the world go by in the comfort of your own surroundings. Our Balcony BBQ’s are definitely a great touch, with our Chef preparing BBQ packs especially for our guests which have been very popular. We also now offer a candle lit dinner option on your balcony, perhaps something for you next stay.

We understand your grievance with having charges for our internet service, perhaps this is something we can look into to try and offer an alternative. I will be sure to pass on your positive comments to our front office team also.

Thank you again for your review, we look forward to welcoming you back in the near future,

Kind regards

Andrew Berryman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Beach Club Port Douglas

Address: 20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Port Douglas
#8 Top resorts Hotel in Port Douglas
#9 Family Hotel in Port Douglas
#13 Luxury Hotel in Port Douglas
#16 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beach Club Port Douglas 5*
Number of rooms: 100
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas combines beautifully appointed accommodation, luxury facilities and easy access to the magical Great Barrier Reef and Daintree Rainforest, making it the perfect holiday getaway.The resort is set amongst calming water features and lush gardens filled with tropical flowers and palms, creating a relaxed and inviting atmosphere. The resort offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks. All rooms feature free WIFI (up to 500MB) and free movies for all guests, air conditioning, alarm clock/radio, balcony, bathrobes, cable/pay TV, CD player, daily housekeeping service, direct dial telephone/data port/voice mail, hairdryer, in-room safe and iron and board. Kitchen facilities are available in 1, 2 & 3 bedroom suites includes dishwasher, stovetop/oven, microwave, refrigerator, toaster, coffee/tea making facilities, cookware and tableware. Washer/dryer (available only in 1, 2 & 3 bedroom apartments).The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. In the evening there is an array of dining experiences awaiting you. The resort's signature restaurant, Sublime Bar & Grill serves some of the best cuisine you'll find in the region and uses the freshest ingredients to create a savoured contemporary Australian menu. The restaurant is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00am - 10.30am, lunch from 12pm - 4pm and dinner from 6.00pm - 8.30pm closed Thursday nights.The resort is the perfect base from which to experience all this amazing region has to offer. Port Douglas offers an abundance of exciting activities with the rainforest and the reef close by. Experience the Flames of the Forest live stage and dinner experience, welcome the day with a hot air balloon adventure, explore the Daintree World Heritage listed national park by 4WD and take a helicopter ride out over the Great Barrier Reef. Crocodile farms, Skyrail and white water rafting are just a few more adventures on offer.Combining a tranquil Tropical North Queensland setting with five-star resort facilities and professional service, this resort in the heart of Port Douglas is the perfect setting for your next getaway. A 2% surcharge applies to all credit card transactions at the resort. ... more   less 
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Also Known As:
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas

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