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“Pretty Disappointed” 1 of 5 stars
Review of Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas
5.0 of 5 Resort   |   20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)   |  
Hotel amenities
Ranked #18 of 45 Hotels in Port Douglas
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Pretty Disappointed”
1 of 5 stars Reviewed November 10, 2012

We stayed at Peppers Beach Club for 4 nights of our honeymoon.

Peppers Beach Club is cheap-chic.

"Beautifully appointed accommodation, luxury facilities" - this is misleading and should be removed from the website.

'Luxury' and 'beautiful' doesn't equal plastic toilet seats, veneered chip-wood furniture fitted together with plastic studs or incompletely rendered spa baths with paint on the edges of the spa bath.

The bathroom doors didn't meet to close, creating a V-shape opening and were smothered in black hand prints both inside and out. There was mould in the shower and the sink was coming loose from the vanity and had cracks in it.

The rooms aren't soundproof, so not only could we hear everything happening next door, we could hear guests upstairs and the drunken guests across the complex.

The pool chairs are covered in brown stains, cigarette burns and holes.

Glasses on the tables at the restaurant had chips in them.

Lastly, a child defecated in the pool and on the sand entering the pool and neither their parents or resort staff cleaned it up - it stayed their all day. We spent the last 2 days of our stay using the pools of a nearby 5-star resort.

Room Tip: The food at the restaurant is good. The customer service staff are nice. The beds are comfortable, b...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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662 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
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English first
Darwin, Australia
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed November 9, 2012

We stayed here for our honeymoon and loved it. We stayed in Penthouse 306 (pool view) and Penthouse 302 (road view). Both roooms were lovely for different reasons. The first room for its pool view and the second for its extra space.

The included buffet breakfast was awesome!!

We got our rooms at about 60% off the regular price so for us this resort stay was an absolute bargain.

Our only criticisms were;
- 306 needs to have the dishwasher cleaned. Most people are lazy and filthy when it comes to dishwashers (not scraping dishes properly or removing the filter) so maybe this needs to be added to a checklist for cleaning staff once a month.
- the reception and bookings staff need to training to bring them up to a 5-star standard. We booked through wotif (2 bookings 3hours apart both for 3 days each). It was on the eve of night 3 that I decided to contact reception to see if we would be moved. The woman said yes. I said you do realise we are still here for another 3 days, and she said yes but we're moving you. This piece of information probably would have been best delivered to us by the venue, not us (the guest) having to follow-up on the matter. Worst of all, in the morning, the receptionist told me that I should have booked directly with them to avoid this issue. Besides staff incompetence not being my problem, do these places understand that travellers use sites like wotif to get an understanding of a new area that they know very little about. Further, the manager said their system wasn't able to cross reference. To which I mentioned that we'd actually left detailed comments in our second booking.
- ordered breakfast - don't boil sausages. It tastes disgusting.
- wait staff - lazy. I watched the training leave old settings (which he assumed had not been used) on the table and set around them. Instead of the staff merely checking the names of guests to see if they have the breakfast bar included, the staff should walk guests to a table and remove any unused settings - if this your take on being environmentally friendly.

I'm hoping with the new manager that some of these process issues will be rectified. At the moment, I think this resort is more a four star establishment.

I noticed in other reviews people complaining about kids. We didn't find this to be an issue. I would suggest that people request out-ward faching rooms (i.e. those not facing the pool) if kids having fun is an issue.

Room Tip: Choose an outward facing room
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed November 7, 2012

We recently stayed at Peppers Beach Club in a 1 bedroom overlooking the pool - it was brilliant. The Front Desk were warm, inviting and couldn't do enough to help us. The apartment was clean, comfortable and we loved having the BBQ on balcony. The location is fantastic. The only negative would be the internet - it was well and truely overpriced. That aside we had a brilliant getaway and can't wait to come back!

Room Tip: Pay extra to guarantee a pool view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, Front Office Manager at Peppers Beach Club Port Douglas, responded to this review, November 9, 2012
Dear jettnova

Thank you for taking the time to post a review on Peppers Beach Club

Our Pool view apartments are a great choice to be able to relax, watch the world go by in the comfort of your own surroundings. Our Balcony BBQ’s are definitely a great touch, with our Chef preparing BBQ packs especially for our guests which have been very popular. We also now offer a candle lit dinner option on your balcony, perhaps something for you next stay.

We understand your grievance with having charges for our internet service, perhaps this is something we can look into to try and offer an alternative. I will be sure to pass on your positive comments to our front office team also.

Thank you again for your review, we look forward to welcoming you back in the near future,

Kind regards

Andrew Berryman
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Melbourne, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed here for a family holiday and had a two bedroom apartment. We loved the apartment, it was a good size with everything we needed. Our room was on the ground floor which meant we had a gate which opened straight onto the pool area. The pool is beautiful. The location of Peppers is perfect, easy access to the beach and main street. We had a delicious meal in the restaurant. We would definitely stay here again.

Room Tip: Rooms on the ground floor have easy access to the pool.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, Front Office Manager at Peppers Beach Club Port Douglas, responded to this review, November 9, 2012
Dear Tancred32

Thank you very much for making the time to write a review on Peppers Beach Club, Port Douglas.

I am very happy to hear that you and your family enjoyed Peppers Beach Club and all it has to offer.
Our apartments are very spacious as you refer to and certainly well equipped, for most guests they are a home away from home with a few extra luxuries on hand. Our delux, and lagoon delux rooms on the ground floor are a hugely popular option and so convenient to the poolside, a good decision on your behalf when booking. We are very fortunate with our location being walking distance to everything you may need to enjoy your stay in Port Douglas.
I will also be sure to pass on to our Chef and restaurant team you positive comments on their part.
I hope we can welcome you back in the near future, Thank you again

Kind Regards

Andrew Berryman
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Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 6, 2012

It's all about the pool and the location of this resort...both are second to none.....the pool is amazing.....and nearly all the rooms look out over it...if you can afford the extra for the swim out rooms they are well worth it.....the apartments were lovely and modern.....only a block from the main street so we walked everywhere.....would highly recommend this resort to families...probably not honeymooners though as it's such a popular family resort and lots of kids!!

Room Tip: Swim out rooms well worth the extra !!!
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, Front Office Manager at Peppers Beach Club Port Douglas, responded to this review, November 13, 2012
Dear lympant

Thank you very much for taking the time to write a review in relation to your recent stay with us at Peppers Beach Club, Port Douglas.
Your views are very much in line with most of our reviews in relation to our fantastic location, being easy walking distance to most requirements within Port Douglas itself.
The swimming pool is amazing, and you are correct that we are very popular with families for this reason. We do cater and go out of our way for couples, honeymooners, and other special occasions who also view our property as an ideal choice. We offer non pool facing units for guests that prefer some extra privacy.

Thank you again, we look forward to hosting you in the future.

Kind Regards

Andrew Berryman
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Low Head, Tasmania, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed at Pepper Beach Club Port Douglas for a family wedding in Port Douglas. The resort is beautiful, service is great, very relaxed atmosphere. We booked a 1 bedroom apartment & loved everything about it - especially the daybeds - a lovely surprise. The level of comfort is definately 5 star. Loved the pool & the restaurant too.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, Front Office Manager at Peppers Beach Club Port Douglas, responded to this review, November 9, 2012
Dear Liz009

Thank you very much for a great review from your recent stay with us at Peppers Beach Club, Port Douglas

Your review is especially pleasing as the topics that you have referred to are all part of our bare minimum standards, and something we are constantly striving to better ourselves with.

I hope that we can welcome you back in the future to experience Peppers Beach Club again, and you will see further improvements and even higher standards than current.

Kind regards

Andrew Berryman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 29, 2012

Our weekend getaway was great and this was the second time we'd stayed in a spa suite here on a gr8 special.

The resport staff were friendly and very helpful. However....why they would put a spa on the balcony in a private room and then not be able to screen it off to make it private???? Wearing swimmers really isnt the best way to enjoy a relaxing spa bath, especially in a private suite! The balcony & spa was in full view of the resort next door and the penthouse balcony above....not so relaxing as it felt a bit too exposed. Perhaps this would not have detracted so much if we were not anticipating full privacy as is the norm????

The room was very clean and the bathroom large and bright. However the lighting in the main room was poor with only bedside lamps providing lighting as there was no roof lights centr5al in teh room. This left us with really Insufficient lighting if you needed to use the single powerpoint for charging phones etc. We were also unable to screen the room for privacy during the day without closing the sliding timber doors. This left the room without any natural light and very dark so we had to have the sliding timber doors open and respign to letting the neighbouring resport look in!

The restaurant was lovely for both breaky and dinner and it was right on the pool. The staff were very friendly and accommodating. I thoroughly recommed the pork belly entree followed by the lamb shanks main... yum!!! Breaky was a good spread though they ran out of some of the main items on both mornings.

The pool is a visual delight however the pool loungers were quite insufficient to keep up with demand. It was unfortunate that several guests left belongings on them during the day even when they weren't using them, just so they could access one any time they wanted - perhaps the resort could consider ways to address this so everyone can get equal access??? The fine white sandy beach at the side of the pool was really lovely and made a nice change from the norm.

The resort is so close to the beach and walking distance to town so gr8 for a night out, shopping trip or hunt around the gr8 Port markets. We would definately book again..... but perhaps not in a spa suite?

Room Tip: The spa suites with balcony spas aren't private. Some rooms are really quiet and away from the...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, Front Office Manager at Peppers Beach Club Port Douglas, responded to this review, November 9, 2012
Dear Diannasaur

Thank you for making the time to review your recent stay with us at Peppers beach Club Port Douglas

I am glad to hear that our team were friendly and helpful during your stay, I will be sure to pass on your comments. You are correct in saying that our Balcony Spas are not 100% private, they are designed so you can enjoy the views from your Spa over the sandy lagoon pool, however I do appreciate the fact some guests want total privacy which these do not offer. You can close off the shutters from the room next door if you wish.

The Lamb shanks in our restaurant are a huge favourite with many of our guests. Our new Chef is doing a great job including having BBQ nights, along with nightly specials. I apologise for some breakfast items running out, sometimes being in the tropics means we need to be flexible with our buffet items daily.

In regards to our pool lounges, as you will know from the layout, without moving them all closer together we cannot add any more, meaning demand can outweigh supply. Our concierge team are doing regular checks to ensure other guests are not leaving pool towels on lounges to “reserve” these as guests take time away from the pool, however I am happy to hear you enjoyed the lagoon pool area in general.

We would love the opportunity to host you again, please do try one of our 1 bedroom units. I can highly recommend the lagoon swim ups. With these you get your own lounges, guaranteeing access all day.

Thank you again

Regards

Andrew Berryman
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Additional Information about Peppers Beach Club Port Douglas

Address: 20-22 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Port Douglas
#7 Family Hotel in Port Douglas
#8 Top resorts Hotel in Port Douglas
#14 Luxury Hotel in Port Douglas
#17 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beach Club Port Douglas 5*
Number of rooms: 100
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas combines beautifully appointed accommodation, luxury facilities and easy access to the magical Great Barrier Reef and Daintree Rainforest, making it the perfect holiday getaway. The resort is set amongst calming water features and lush gardens filled with tropical flowers and palms, creating a relaxed and inviting atmosphere. The resort offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks. All rooms feature free WIFI (up to 500MB) and free movies for all guests, air conditioning, alarm clock/radio, balcony, bathrobes, cable/pay TV, CD player, daily housekeeping service, direct dial telephone/data port/voice mail, hairdryer, in-room safe and iron and board. Kitchen facilities are available in 1, 2 & 3 bedroom suites includes dishwasher, stovetop/oven, microwave, refrigerator, toaster, coffee/tea making facilities, cookware and tableware. Washer/dryer (available only in 1, 2 & 3 bedroom apartments). The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. In the evening there is an array of dining experiences awaiting you. The resort's signature restaurant, Sublime Bar & Grill serves some of the best cuisine you'll find in the region and uses the freshest ingredients to create a savoured contemporary Australian menu. The restaurant is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00Am - 10.00Am, lunch from 12pm - 4pm and dinner from 6.00Pm - 8.30Pm. The resort is the perfect base from which to experience all this amazing region has to offer. Port Douglas offers an abundance of exciting activities with the rainforest and the reef close by. Experience the Flames of the Forest live stage and dinner experience, welcome the day with a hot air balloon adventure, explore the Daintree World Heritage listed national park by 4WD and take a helicopter ride out over the Great Barrier Reef. Crocodile farms, Skyrail and white water rafting are just a few more adventures on offer. Combining a tranquil Tropical North Queensland setting with five-star resort facilities and professional service, this resort in the heart of Port Douglas is the perfect setting for your next getaway. A 2% surcharge applies to all credit card transactions at the resort. ... more   less 
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Also Known As:
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas

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