We stayed at Peppers Port Douglas in October 2012, for our wedding anniversary. We only decided to holiday in Port Douglas just a week before we travelled (and it was within school holidays - a peak travel time), so I phoned ahead to book as I wanted to make sure everything was perfect for our first romantic break without our young children. So glad I did – Alyson was amazing and suggested we stay in a 1br suite for a little extra privacy; she offered us the best deal on a suite with private pool. We arrived to find a thoughtful anniversary card and a bottle of sparkling wine; just a few minutes later laying on the sunlounges beside our pool and we were a world away from our busy lives and truly relaxed. The suite was very spacious and well-appointed, private and so quiet away from the busy pool area, just superb for a relaxing mini-break. Breakfast in Sublime restaurant overlooking the pool was a lovely way to start each day. The resort was first class, all the staff were friendly and the location was great. Our holiday was exactly what we were looking for – we didn’t want to leave! Next time our children will be coming with us …. they would absolutely love the pool with its sandy beach area. Alyson we can’t thank you enough for making our anniversary break something special.
I highly recommend staying in a suite with your own pool; opt for the ECO rate and skip the room ser...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 4, 2012
Thank you very much for spending a few minutes to review your recent stay at Peppers Beach Club, Port Douglas.
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Congratulations on your wedding anniversary, we are honoured you chose us to spend it with! You made a great choice on a 1 Bedroom suite, based on the amazing Alyson’s (we agree) suggestions. I am glad to hear that our team went the extra mile to acknowledge your special occasion with a card and wine in your room on arrival.
Relaxation is a definite convenience to be enjoyed with these suites that have their own plunge pool, ensuring privacy, yet you still have the use of the fantastic lagoon pool with other guests, sounds like you had the chance to enjoy both. Great to hear that you got to leave your busy lives behind for a few nights with us.
Your perception of our resort is exactly what we are striving to hear, and are hearing more and more all of the time, in relation to friendly staff, great food, and not wanting to leave is great feedback!
I will be sure to pass on your kind words to Alyson as she does do a fantastic job ensuring that our guest’s needs are met with the correct room type. I am sure you will speak with her again on the different options when you bring your children back to stay with us. We have 2 and 3 Bedroom dual key units, and suites which are a great option to comfortably accommodate the whole family.
Thank you again, we look forward to seeing you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.