I stayed four nights at Peppers recently. I am an older solo traveller and enjoyed my stay. Very importantly to me was the fact that the hotel was very near the the centre of the town, only a five minute walk away, and a beautiful beach was only five minutes away in the other direction. The pool was quiet and tranquil all day, being term time. I had a spa room overlooking the pool, but found it very difficult to get in and out of the spa without being seen by everyone in the pool. When I was in the spa I was alarmed to find that I could see the man in the next room, standing in his balcony through some open shutters. Worryingly risqué stuff for an older lady! The staff in reception went out of their way to be nice to me, but the staff in the dining room were just ok, I found it very hard to catch their eye if I needed them, and felt a little neglected. The man who organised the tours was very nice and efficient. I would stay again despite the fact that there didn't seem to be a lift to my first floor room, so not for people with difficulty walking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 4, 2012
Dear Esther M
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Thank you for taking the time to review Peppers Beach Club on your recent stay with us.
I am delighted to hear that you enjoyed your stay with us, being a solo traveller we hope you felt part of the Peppers family while you were with us. We are very fortunate to have the amazing 4 Mile beach a mere 200m away from our back door, and as you mention the shops and restaurants a leisurely 5 minute walk from our front door. In relation to the lack of privacy in your balcony spa bath, your shutters are able to be opened and closed to close off the balconies next door, however they do not enclose the balcony 100% from the front, enabling the great views of the white sand lagoon pool.
Again I am very happy to hear that our Front Office and Concierge team were going out of their way to ensure a great stay for you. I am disappointed to hear that your perception of the dining room staff was not the same, I will be sure to bring this to the attention of our restaurant supervisor as we strive for perfection in all areas of our property, particularly on the front line.
The layout of Peppers Beach Club unfortunately does not allow elevators to all areas of the property. If Peppers Beach Club becomes your choice again for Port Douglas, please feel free to advise our friendly reservations team if you require a room that has easier access for you. We would be happy to accommodate as best we can, with perhaps an elevator accessible room or a reception level room.
Thank you again Esther, and safe travels, we look forward to hosting you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.