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“Nice Enough,” 4 of 5 stars
Review of Pullman Port Douglas Sea Temple Resort & Spa

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Pullman Port Douglas Sea Temple Resort & Spa
5.0 of 5 Resort   |   Mitre St, Port Douglas, Queensland 4871, Australia   |  
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Early Booker
Ranked #15 of 45 Hotels in Port Douglas
Newcastle, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Nice Enough,”
4 of 5 stars Reviewed July 4, 2010

We stayed 4 nights in a Studio Room, booked through "wotif"- mystery hotel" site.
Our room was clean and freshened up each day. Our outlook was a screened bambo privacy barrier, a bit disappointing, however we never stayed in during the days. Wish we had paid a little more and stayed in the swimout suites. We found the resort to be noisy & echoing, garbage trucks early morning & other peoples voices echoing, especially from the unit above us, we could hear nearly everything , one night they were very drunk, & the disturbance went on for hours, I was ready to complain the next night, but they had toned down somewhat, but it wasn't pleasant to hear the upstairs tenant being sick in their bathroom every morning!!. The breakfast deal was pay for one & get one free.($31) breakfast was somewhat disappointing as compared to many other places we've stayed.( We stopped over in Cairns the first night at the "Sebel" their breaky was fantastic & all inclusive, & accommodationg there was great too.) We had dinner at the resort x2 & we very much enjoyed our meals, a bit pricey, but all of Port Douglas restaurants were somewhat $pricey. Coffee/tea serving with breaky was very slow coming if not forgetful. The team on reception was very nice & polite.Although We nearly missed a booked tour, the girl on reception didn't come & get us (we were having breaky in the restaurant) when our tour driver turned up.I informed her we were waiting for the tour.
The tour operator left without us, We were told that they would pick up 750am. We sat down in the front foyer at 750 and there we sat until 820am (thinking the tour was running late)when I approached reception. I was informed that the operator had been, they looked for us in the restaurant, couldn't find us. However we sat there in front of their noses, & not once did they approach us ( especially the girl - who said she looked for us - work that one out!!)The tour operator was rung, the wife came got us in her car and drove us to Mossman Gorge to hook up with the tour. At this point I must mention the tour was great - "Tony's tropical tour" we had a great relaxing day after a rocky start.When we arrived back that evening our key cards wouldn't open our studio room, so we then hiked back to recepetion a good 10min walk, A different girl on recepetion questioned me & asked had we booked out??. Obviously NOT!! . She was very polite, rescanned our cards,apologised, however couldn't explain what had happened. (I wonder if the other girl who failed to call us for the tour, got her nose out of joint & did something to get back at us. Who knows??? We did reply to the resorts "stay survey" I mentioned this in the comment section somewhat 3-4 weeks ago, have had no repy!!
Overall our stay was nice enough, have been to better resorts, won't be in a hurry to return to Port Douglas, a good 30-40 minute drive on scenic, but somewhat dangerous stretch of road from Cairns. Suggest stay closer to Cairns & do day trips to Port Douglas.
G& B.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,012 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Melbourne
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 4, 2010

We had 6 nights at the sea temple and it felt like 6 weeks it was so relaxing ! Great for our kids aged 9 & 11. The pool is beautiful and winds around the whole resort. The rooms/apartments were sensational. We were upgraded to a penthouse which was great with a huge roof area and spa ! Close to the beach. Plenty of parking. We hired bikes and rode into town daily along the beach. Staff were amazing. Could not have been more helpful and friendly. The golf course and club house are fantastic. One of the most beautiful ever ! Only tiny criticism was to have more deck chairs/sun lounges out around the pool area. If you did not get there early you missed out. Also the Mii Spa is very overpriced. A little more reasonable and it might get more business ! Apart from that great stay, might try a Villa next time.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 29, 2010

We have previously stayed at the Sheraton Mirage, but our last stay there wasn't great and with our children now teemagers, we wanted more space. After having read some of the reviews, we were a bit concerned about cleanliness, but when we arrived we were immediately taken in by the serene pool area and comfortable apartments (2bd/1ba). We found the front desk to be very helpful and the rooms to be appropriately clean. Having washer/dryer in the apartment as well as a full size refrigerator was a definite plus.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
1 review
4 of 5 stars Reviewed June 25, 2010

We had a great family holiday in Port Douglas - not necessarily a given when you're travelling with kids aged 3 3/4 and 1/3/4!
We stayed at the Sea Temple which was great - a little out of town, but when you have a car it doesn't matter at all... and the hotel has great faclities - especially fully self contained apartments. We had a swim out room - which was unreal. We also had some great meals out on Macrossan St - with and without the kids. LOVED the fact that all the restaurants opened at 5pm so that you can have a decent meal with the kids! A hidden gem was the Combined Club overlooking the inlet - we accidentally found it when asking some locals for directions to another restaurant!
We also has the BEST babysitter - Megan from Busy Bees Babysitting Service. The minute she walked in the room the kids warmed to her (some people are truly naturals!) and they were asking when Megan could come and play again! So much so that we had a great excuse to have a game of golf one afternoon - serious indulgence when you've got young kids and no guilt attached!

Stayed June 2010, traveled with family
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Sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2010

Our 7 night trip to Port Douglas started at The Sea Temple for 4 nights and ended with The Peninsula for 3 nights (also reviewed).

Upon arrival, we were very impressed...a smiling, polite, and helpful (Peter?) chap greeted us and told us all about the accomodation, maps of Port Douglas, transport into towns, tours, etc, etc... We booked via Wotif (Mystery Deal) and were given 2 for 1 breakfast coupons, 2 for 1 golf, and a $30 free wine voucher. Perfect.

The Positives:

The resort is pretty amazing, as the pool carves out the interior with many swim out rooms. It's beautiful. The morning buffet was impressive every day - cheese, salmon, omlette chef - first class. The service is just right - somebody always greets you with a hello, but it's not too over the top...somebody is happy to help with dinner plans, a ride to the golf course, or to help book a tour. Our room was 177, a one bedroom spa room. It was a cute/small room with quite a big spa. The size of the spa was a little odd, considering the room was pretty small, but the energy of the room/resort matched the relaxed service and created a perfect atmosphere for a relaxed/romantic getaway. The bar at the pool was also a great way to spend a relaxing afternoon. We racked up quite the dinner/room service bill, and overall we can say the service met/exceeded our expectations.

Some folks below didn't like the proximity of the front desk to their room(s). Sure, we had a little bit of a walk, but this is a resort...so it's quite spread out, and we actually enjoyed that. Rooms don't border room after room like a typical hotel stay, so calmness at The Sea Temple prevails. So, out the back of our room was the pool, and out the front of our room was a 50metre walk to 4-mile Beach. Perfect.

The Negatives:

It's a bit of a haul (4-5km) to the main part of Port Douglas, but we actually liked it...it added to a nice, calm atmosphere. When we wanted to hit the main bars/restaurants, we took the shuttle bus in. That bus is a bit of a pain, as it stops at a few resorts, so we ended up enjoying a great walk into town via 4 Mile Beach. The food out to pool bar was a bit slow, but relaxing in the sun by the pool with a cocktail took care of that.

No question we'll be back, and I've already recommend The Sea Temple to clients and friends.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 15, 2010

We were told that the Sea Temple was THE 5 star resort at Port Douglas so we thought for our honeymoon, what could be better!! Firstly, its the most enormous complex and the apartments are scattered miles from the main amenities. We had a car so that wasn't really a problem. But I think when your at a resort of that kind, its nice to walk out of your apartment and not have to venture too far for the pool etc.

The penthouse apartment was nice and spacious and very private which was great. Our first bad experience was when we arrived at our apartment and there were dishes from other apartments left by the lifts. Obviously they were from the mornings breakfast service. This was at about 2pm. We didn't take much notice until later that evening, they were still there and at that point covered in green ants.

Our penthouse apartment had a rooftop spa. When we went to the spa, there were beer bottles and bottle tops strewn around the spa. When we got into the spa, my husband found a bandaid floating in the water. Needless to say, at this point we were terribly disappointed and wanted to move.

We spoke to management and told them about the dishes outside, and the spa etc. It took the 24 hours to get the spa area cleaned up after asking them twice. The manager was conveniently not available when we tried to speak with them. We decided to leave and find alternative accommodation. We are so glad that we did as we were wrapped with our new choice.

For the amount of money we paid for the Sea Temple I would have expected much more and would certainly not recommend it.

  • Stayed May 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 12, 2010

We were disappointed with this hotel and it is certainly not a luxury 5 star hotel.

Firstly the rooms were not clean - our bedroom had dead bugs squashed on the blinds, the bedspread in one of the bedrooms had mud on it when we arrived and every day at least one of the 'clean' towels in the bathroom had stains on it.

We had a 'beach villa' which was not actually on the beach but the downstairs part was spacious and quite comfortable except for the annoyingly loud inside fountain which turned on and off automatically on some timer which we had to call reception a few times to get turned off. There was a nice outdoor BBQ area but it didn't get cleaned at all during our 1 week stay.

The main bedroom was OK with a huge spa bath but the other bedrooms had just a bed and a sideboard - no TV, phone, garbage bin, clock or even tissues in them.

The staff were generally slow and uninsightful. Every day I had to call housekeeping to get extra towels because they never left enough for the 5 people in our 3 bedroom villa. The maintenance staff were working with power tools outside our bedrooms at 8am for a few days which eliminated a relaxing holiday sleep-in. The waiters at breakfast could never get their heads around our tea and coffee orders, and there were never enough beach towels at the pool.

I wouldn't bother eating at the hotel. The breakfast was a very average hotel breakfast and the food around the pool was inedible unless you were having a cheese sandwich and chips. They did do good cocktails at the pool bar however.

The day spa was OK without being great - but even there you couldn't escape the noise of building works and the sub par standards of cleanliness (in the womens change room the toilet paper holders were rusty and squeaked when you turned them, the dressing gowns had holes in them and the lockers needed dusting).

The best part about the hotel was the pool. The swim-out rooms meant you could walk straight from your lounge room into the pool which was great. It was clean and enjoyable to swim in although at this time of the year it would have been nice if it was heated.

The hotel has real potential and with better management could be very nice. As it stands I wouldn't go back but a few small changes such as better standards of cleanliness, staff training and a new chef would really make this a great place.

  • Stayed June 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Address: Mitre St, Port Douglas, Queensland 4871, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Port Douglas
#2 Spa Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#9 Family Hotel in Port Douglas
#12 Luxury Hotel in Port Douglas
#14 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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