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“IT'S A LOVELY RESORT BUT THERE ARE MINUSES” 3 of 5 stars
Review of Pullman Port Douglas Sea Temple Resort & Spa

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Pullman Port Douglas Sea Temple Resort & Spa
5.0 of 5 Resort   |   Mitre St, Port Douglas, Queensland 4871, Australia   |  
Hotel amenities
Ranked #15 of 45 Hotels in Port Douglas
Adelaide, Australia
Top Contributor
147 reviews 147 reviews
53 hotel reviews
Reviews in 63 cities Reviews in 63 cities
105 helpful votes 105 helpful votes
“IT'S A LOVELY RESORT BUT THERE ARE MINUSES”
3 of 5 stars Reviewed November 10, 2009

We stayed for 6 nights in a 2 bedroom swimout apartment. These are certainly the pick of the bunch and ours was off the children's wading pool which was a plus for us as we weren't dropping into deep water from our verandah.
Apartment was very quiet and well-appointed with the exception of the kitchen.
We certainly concur with one other reviewer regarding the restaurant breakfast - it was as sorry a sight as I have ever seen in accommodation of this standard. Poor selection on the buffet - eggs/omelettes could be had from the "kitchen" in the corner - but these looked dismal as well.
We decided to cook our own breakfast, however no non-stick frypan or egg slice in the kitchen - poor selection of cooking utensils.
We ate dinner one night in the restaurant - it was ok but overpriced and not very well presented.
Service at the Pool Bar was not up to speed - one afternoon one poor staff member was endeavouring to serve cocktails to about 8 guests all of whom seemed to be ordering for a party of people - not good enough.
However in saying all this, the staff were very accommodating, and the resort itself is just lovely - service and cleanliness in the rooms was great and we did have a most enjoyable time. Perhaps the management just need to take note of the Tripadvisor comments.

  • Stayed November 2009, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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917 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victoria
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 31, 2009

We checked in to the sea temple after checking out of another hotel that was not what we were expecting. We got a good standby rate which made it possible for us to stay. Direct beach acccess, lagoon (pool) access direct from your own veranda, stunning well appointed rooms that are serviced daily and kept exceptionally clean. Great affordable breakfast (2 for 1). Located 5 minutes drive from town, but frequent shuttle bus service if you have no car. We did sky rail and scenic railway to Kuranda, Marreba, Cairns, Palm Cove and the Daintree. Great reception staff - thanks Uli

  • Stayed October 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Auckland
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 27, 2009

The good: excellent, friendly staff. Well appointed rooms.
The bad: The pool - of itself, mainly good. But, if you had a ground floor suite fronting on to the pool, lucky you, you had recliners in front of your room and a pool view but everyone in the pool can see you and it's noisy. If you didn't get a suite with a pool frontage, you got to scrabble for one of the few recliners in the cramped pool bar area. This was seriously bad form. Maybe 20 recliners for 100s of guests. No separate area for the kids, not so bad if you use the main area as the pool entry is gradual but if you have a pool frontage room, the drop is a big one.
The gym is frankly a joke. A very small room with generally hopeless equipment. God concept 2 rower, crap treadmils with slipping mats - dangerous and no one fixed them while we were there, even though we alerted staff to the issue. The bike also had a slipping seat, put some effort in and the seat slides down. There's also a home gym with various pulleys. That was ok. They claimed to have yoga mats, I couldn't find one but there was no room for one anyway.
Breakfast was pretty grim. It was included in our package but we ate in only 2 mornings out of 7. The food was ordinary - cheap nasty supermarket yoghurt (ski), barely ripe fruit, packaged cereal, soggy hash browns, dry scrambled eggs but there were freshly made omelettes which were a marginal improvement.
Want wifi or broadband? Only on a daily rate os AU$29 and no weekly or multiple day rate. Go into town and use the wifi at re:hab cafe or the bookstore if you must have access.
Don't expect any resort activities, there are none, which is fine and suited us. We ate dinner there one night, suite nice food but seafood was pre-frozen, while the food in town in excellent and much cheaper. Also getting herded out of reception because they've hired it out for the night (weddings and conferences during our stay), and you're waiting for the shuttle or walking the direct route from gym to room, or trying to get some cell coverage, not a good look.
Frankly, this was a big disappointment in what was otherwise a really good trip. I would not go there again nor would I recommend it. These guys just want to sell their units. This is far too expensive for the 3-4* experience (looks 4-5 but delivers at 3*) that it is.

  • Stayed October 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Australia
Top Contributor
104 reviews 104 reviews
65 hotel reviews
Reviews in 60 cities Reviews in 60 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed October 19, 2009

This hotel is marketed as a luxury retreat and it does tick most of the boxes, but it is nowhere near the calibre of other Port Douglas hotels in its class, such as the Sheraton Mirage. I got the feeling that they had done the minimum to achieve their 5-star rating.
The onsite staff should be excluded from the negativity of this review. To a person, they were great!
Firstly there is no space. The pool is the central and only guest amenity and the units around the pool (beautifully furnished, cool, spacious and luxurious in themselves) are like a reverse fishbowl. Guests can see and (more annoyingly) hear each other 24/7. We had two sleeplees night thanks to a group of adult yobbos in one of the units nearby. The pool could also be scary for parents with young children as there is limited access from the side. Be prepared to jump in and swim fast if you lose sight of your child in one of the many bays and canals.
There are no lawns or other open spaces. The external part of the resort is a driveway/carpark.
Breakfast was OK but no interesting or unusual options and a minimum of tropical fruit. The coffee provided with breakfast was unacceptably awful.
The appliances in the kitchen were state-of-the-art and, as we were moving on to hotel style accommodation the following week, I wanted to cook. This proved quite a challenge with the utensils provided.
Overall, I'd say go for a night or two if your kids like the look of the pool and (as admittedly we did) you get the room for a really good price. But don't expect a laid back, luxury, 5 star Port Douglas experience.

  • Stayed October 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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sydney australia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 17, 2009

Just came back from 8 nights at Sea Temple & we loved it.
We were lucky enough to enjoy a 2 bedroom, 1 bathroom swim out room. It proved to be perfect for 2 single friends, we basically felt like we'd moved into a luxury apartment & settled in almost immediately. There's the dining area, living room, balcony lounges and the pool side deck chairs, making for plenty of space to spread out and relax. You can easily spend a day at the apartment relaxing without feeling confined or bored like you would in a standard hotel room.

The apartment's kitchen is excellent so we'd recommend saving your money on expensive hotel breakfasts and making your own breakfasts each day. We paid AUS$30 each for the breakfast buffet one morning, it was standard hotel fare. Pool bar and room service food was great and fresh, (but like everything in Port Douglas, it arrives when it arrives..)
The hotel also provides grocery order forms where they'll shop for you if you don't want to pop into town for food and toiletry basics.

The section of pool out front of our room is part of the lagoon pool that winds around the resort, but it's really like having your own private pool with the odd swimmer passing past. Our apartment was at the back of the resort and found this to be wonderfully private. Don't think I'd be as happy to have the apartments that face reception or the restaurant..

Most swim outs only have sun for part of the day. That may be a good thing as FNQ sun has a sting in its tail!
A little surprised by some of the negative reviews here, though I can see that finding decent pool side deck chairs could be tricky if you aren't in a swim out room.

Cleanliness of the apartment and ongoing housekeeping during our stay was excellent. Very generous with towels etc. The grounds were very well kept during our stay and the flames over the pool make for an impressive sight each evening.

Reception staff were efficient and helpful and booked our hire car, one of our boat trips and our quad bike trip without a hitch (you must book Jungle Rumble!) and charged the trips to our room.

I'm not a stranger to 5 star, and while my stay was excellent, there are a few things I would suggest Sea Temple could do to make sure the experience is as 5 star as the room pricing. For instance, I was surprised to find only one of the two bedrooms had a TV, and the TV in the lounge room area was dated and not a flat screen (hey, it is 2009! movies are in widescreen!!).
Was also a bit weird that neither bedroom contained any mirrors for dressing etc. If it was 2 couples staying here, it could get a little cramped with one bathroom.
Final critique would be to get some bleach onto the foam padding of the deck chairs, they were a little weathered/stained/mouldy on the head rests. Noticed that other chairs around the resort were worn & torn.

I would definitely stay at Sea Temple again, the swim out pool is just too convenient and fabulous!

  • Stayed October 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 14, 2009

Left dreary, freezing, 15 degree Melbourne and arrived 3 hours later in 31 degree paradise! Picked up rental car from Cairns airport and made the easy drive (just under an hour) to Port Douglas. Sea Temple was a little bit tricky to find - we drove in and knew it would be great. We rented a 2 bedroom apartment through a real estate agent and saved a great deal of $$ per night. We set up a tab with the resort so we could still charge things to our room and settled this on departure. The apartment was beautiful, lovely furnishings and very clean - I am very fussy and had no problem at all. Yes the apartments are a little dark, but that's what lights are for, anyway, who wants to hang out inside all day when you are in Port Douglas! The pool was a 30 second walk away and the kids loved this, they could pop back to the apartment for a drink, food or more pool toys - very convenient for me as I could stay on my sun lounge! As for crowding, we were there during school holidays and there were a lot of people. However, we never missed out on finding a spot to sit and the pool bar staff were so lovely and always helped others find a spot if they were unsure of where to sit. Other holiday makers were friendly and our kids had a ball making friends in the pool - they shared their toys, played ball and loved every minute. By the way, the pool is HUGE and beautiful, especially at night when they light the flames in the middle. We took our dinner out there one night and sat, it was delightful. The staff were all great - very helpful, friendly and accommodating. I have noted some negative comments from other visitors - didn't experience anything negative during our stay. However, it made me cringe a few times the way some visitors treated the staff, very rude and precious - maybe that's why some people have a bad time? We had a hire car the whole time and found popping down the street for shopping or dinner easy - quite liked not being to close to it all. The beach is very close, didn't swim there, but went for lovely walks. My husband loves golf and the course is terrific - look out for the resident crocodile living in water holes 9/10!! There is a shuttle bus from reception to the golf course. We loved the cafe style restaurant at the golf course, huge verandahs with sublime view over the course (lots of Monarch butterflies) - we ate there are few times. The restaurant in Sea Temple is very nice, but a little bit too expensive for families to eat in every night - food lovely. Would be good if there was a less formal dining option available, however, we enjoyed going into town and trying the wonderful restaurnats there - On the Inlet was our favourite. Port Douglas was fantastic and Sea Temple the icing on the cake - loved it.

Stayed September 2009, traveled with family
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Christchurch New Zealand
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 30, 2009

This resort is stunning when you first arrive. Ok if you have one of the more expensive poolside apartments with private sun loungers. For all the rest of us we are reduced to squeezing into a few metres of space trying to steal a spare lounger. There are too many people without poolside apartments for the space available. The opposite end of the pool would be an option for more loungers but that is near reception and maybe we would look messy! Also I agree with others that to be so isolated and have only one restaurant is difficult. Wasn't value for money.

  • Stayed September 2009, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Address: Mitre St, Port Douglas, Queensland 4871, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Port Douglas
#2 Spa Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#8 Family Hotel in Port Douglas
#12 Luxury Hotel in Port Douglas
#15 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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