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“Almost 5 star ” 4 of 5 stars
Review of Pullman Port Douglas Sea Temple Resort & Spa

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Pullman Port Douglas Sea Temple Resort & Spa
5.0 of 5 Resort   |   Mitre St, Port Douglas, Queensland 4871, Australia   |  
Hotel amenities
Ranked #15 of 45 Hotels in Port Douglas
Amsterdam
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Almost 5 star ”
4 of 5 stars Reviewed yesterday NEW

At the end of our 5 weeks trip through Australia we gladly found this gem to spend the last 5 days in.
Staff was very friendly, the areas were very clean. Our room wasn't ready till 3 pm, however there was no alternative offered for us to Egypt change clothes and go for a swim. We waited for 2 hours in the restaurant which was just open for lunch. It took the waiter 30 mins or even more to serve our sandwiches and drinks.
The room was very nice, 2 bedrooms, bathroom and large living room. Just 5 steps from the swimming pool which our 3 yr old enjoyed so much.
Roomservice made a mistake on every order we placed (3 times for lunch and dinner), the food itself wasn't that good also. So we cooked our own meals in the kitchen.
A walk to the beach surprised us that there were no amenities at all, so we left the beach quickly again.
The spa is amazing, take a 2 hours break ad enjoy the great menu not massage therapy they offer.
If the food was better and the service upgraded I'd rate this property 5 star definitely.

Stayed June 2014
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920 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
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English first
Brisbane, Australia
Top Contributor
54 reviews 54 reviews
45 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here for 4 nights recently. Check in was quick and easy the penthouse was excellent. Very quiet and well located away from the main road and town. A nice drive from Cairns along the coast. Would definitely stay there again.

Room Tip: The Penthouse is the way to go.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Cairns and the Great Barrier Reef were planned for the middle of our 3 week trip in Australia,and the Pullman Port Douglas was the perfect fit. A two bedroom, penthouse apartment with a fully equipped kitchen, dining room. living room, washer/dryer, with multiple outdoor spaces overlooking the resort's grande pool and lagoon. Our private rooftop terrace was enormous with its own Jacuzzi, BBQ, sink, sun beds, and dining table. Breakfast was included in the package we booked which was delicious and plentiful. The majority of the time we prepared our own meals, grilling ever night and dining alfresco. We also had a $100. food credit, and the seafood meal we had in the hotel's restaurant was excellent. Four Mile Beach is just a short walk from the property and is magnificent. Booking a trip to the Great Barrier Reef was easy and the port is only a 10 minute drive from the hotel. The staff was generally very helpful and friendly, and tried to accommodate our requests. At check in we were given free internet access which worked quite well throughout our apartment. However, the reception person scared us about stingers to the point we almost didn't go in the water. It seems there is quite a range of opinions on how safe the netted areas at the beaches and/or wearing Lycra suits to snorkel/dive on the reef really are. In the end, they were both fine but be aware that swimming at the beaches is only allowed in netted areas this time of year, and the nearest one to the hotel is at the other end of Four Mile Beach. I didn't mind since it was nice to cool off with a swim after a run on the beach. The hotel also needs some updating and better maintenance. Our sun bed cushions were covered with mold. The ones that the hotel replaced them with were not much better. It took three attempts to sorta fix the dishwasher. It is really important which accommodation you choose, since on the first floor the outdoor space is quite limited but you can walk from your patio into the lagoon. If you are close to the reception, privacy is much less but it is a much shorter walk to the restaurant and shuttle. I highly recommend renting a car, since the area is very exotic and beautiful, and the wildlife habitat is very close to the hotel. Going on to Sydney, tanned, rested, after a break from restaurant food with all clean clothes was a huge bonus.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 2 days ago
Thank you for your very detailed review of your stay with us. I am delighted to hear that you enjoyed the resort and most aspects including the dining options in AQUA and also our Lagoon Pool. I have passed your comments on to our relevant departments concerning the sun lounges and the troublesome dishwasher for further attention. We look forward to perhaps welcoming you back to the resort in the future.
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Sydney, New South Wales, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Stayed here last week in a one bedroom penthouse on quiet side of the pool!!! Pool, spa and pool bar was great!!! Food is very average for price, try to eat outside.

Overall I am a happy customer and will return.

Room Tip: Rooms overlooking the pool can get noisy!!!
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 2 days ago
Thank you for your most recent review of your stay with us at the Resort. I am delighted to hear that you enjoyed your stay in your 1 Bedroom Penthouse Apartment. We are glad to hear that you enjoyed our Lagoon Pool, the Spa and the Pool Bar which is always popular at this time of year. I will pass on your comments regarding the food to our Food & Beverage Manager for review. We appreciate the time you have taken to write a review and look forward to welcoming you back in the very near future.
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Adelaide, Australia
Top Contributor
138 reviews 138 reviews
51 hotel reviews
Reviews in 62 cities Reviews in 62 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Sea Temple Port Douglas for 4 nights. Initially only booked 3 nights because of some reviews we read, we decided very quickly to stay longer. The atmosphere on arrival was amazing; the resort is stunning with a huge pool/lagoon area in the middle. The staff are friendly and helpful. The rooms were perfectly clean and spacious. The air condition was not set on the freezing point but well temperated. The pool area was also perfectly clean, however, a few more umbrellas would have been nice. The spa was amazing. I had two massages at the Vie Spa and it was just amazing.The staff are very professional and after each treatment I was provided with tea and coconut sorbet - delicious. The gym is ok, a little bit small but clean and well equipped. The only minor drawback was the restaurant - the Aqua - which was not as good as we expected it to be. The breakfast buffet was ok for everyone who loves sausages, white bread and eggs - but for these who prefer fresh fruit and whole meal bread it was a bit limited in choice. In Queensland during summer months when melons and mangos are seasonal, the watermelon was old and there were no mangos at all on the buffet!
But nevertheless, we enjoyed our stay very much at the Pullman Sea Temple and will definitely return to this place.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 2 days ago
Thank you for your very detailed review of our resort, I am delighted to hear that you enjoyed your stay with us and in particular your comments about our Vie Spa and of course our Lagoon Swimming Pool. Your suggestion of additional umbreallas is noted, particularly at this time of the year. Your comments with regards to your dining experience in AQUA and in particular the selection of fresh fruit available has been passed onto our Food & Beverage Manager and Executive Chef for further review. We appreciate the time you have taken to write a review on the resort and look forward to welcoming you back soon.
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Weeki Wachee, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would have loved to stay here longer. Rooms were spacious and the bathroom had a whirlpool and private shower. We had a relaxing time with a wonderful swimming pool and food, transportation available to town, and more.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 2 days ago
Thank you for your review of the resort, delighted to hear you enjoyed your stay and in particular our studio spa rooms with spa bath. The spa baths are definately a highlight of these rooms. Your positive comments about your dining experiences are also appreciated and we look forward to welcoming you back to the resort in the future should you visit us downunder again. Happy New Year !
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 1 week ago

Recently visited this Hotel
Ambience of property is fantastic when u arrive u love the feeling of Tropical holiday resort.
The problem begins with service.
although most staff are friendly there is not enough of them.
there 3 days, never got my minibar attended too.
No one to take u to the room walk around car park with bags in 34 c heat.
Matre de at the restruant made us sit and wait in the corner (like naughty school children) to prepare a table for us!!!!!!,,, the place would have 100 tables and 5 occupied, go figure!
When i asked him what the hell he was doing, he was rude and said we are preparing your table,,, But he had just been standing at the BAR.
Finally got a table, food OK , not great, BUT we never ate t he hotel again, just caught the local bus to town to dine.
Spa experience was much better, cool temp, great facilities, great staff, great massage, Well done girls.
Room cleaning was average no rubbish collected, no bathroom cleaning
Pool bar open and close spasmodically.So was annoying.
overall Great venue, Let down by lack of staff and a few wrong staff!
Mark

Room Tip: try to get bottom floor pool room
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 2 days ago
I greatly appreciate you taking the time to write a review of the resort and take on board your comments specifically with regards to the service you experienced. Operationally as the General Manager I take full responsibility for the resort and I have specifically raised the concerns you have outlined with our management team to address. Without feedback such as yours we cannot continue to develop and improve our offering to our guests. On a positive note I am glad to hear you enjoyed your Spa experience and I do hope we get the opportunity to welcome you back in the future to see improvement where you were dissappointed on this occasion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Address: Mitre St, Port Douglas, Queensland 4871, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Port Douglas
#2 Spa Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#8 Family Hotel in Port Douglas
#12 Luxury Hotel in Port Douglas
#15 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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