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“Oh so relaxing” 3 of 5 stars
Review of Pullman Port Douglas Sea Temple Resort & Spa

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Pullman Port Douglas Sea Temple Resort & Spa
5.0 of 5 Resort   |   Mitre St, Port Douglas, Queensland 4871, Australia   |  
Hotel amenities
Ranked #15 of 45 Hotels in Port Douglas
Townsville, Australia
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Oh so relaxing”
3 of 5 stars Reviewed August 11, 2013

Great service, and also one of the best spas I have been. The staff where skilled, welcoming and very professional. The décor spelt out relaxation. I would recommend this resort to anyone. It was set in beautiful tropical surroundings which made the stay even more special

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, August 18, 2013
We are glad that you loved our Day Spa - we do too! Thank you for your review. We will pass on your kind words about our dedicated spa therapists to the team.

We hope to see you in the spa (and the resort) again soon.
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919 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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English first
Australia
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed August 11, 2013

Loved our stay at this gorgeous resort!!!

We upgraded to a penthouse apartment and on arrival were welcomed with a bottle of champagne and a bubbling hot upstairs roof terrace spa which was exactly what we needed after a long drive. We jumped in and knew immediately we had made the right choice!

Location wise it was a very easy and short drive from the main street in Port Douglas but this wasn't an issue for us as we had a car. I should mention a car park was available next to the elevator to our first floor apartment.

The beach was a short walk and was clean with beautiful white sand.

The service was amazing, and the apartment itself tastefully decorated, very very clean (to our extremely high standards) and extremely comfortable.

The 2 br apartment was very spacious and would easily cater for a large family.

Loved every moment and we would return without hesitation.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, August 18, 2013
We loved having you stay! Thank you for taking the time to share your review of your holiday in Port Douglas.

Your trip got off to a great start with bubbles in the rooftop spa. We are happy to hear that you were so impressed with everything that the Resort has to offer including the adjacent Four Mile Beach.

We look forward to welcoming you back next time.
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Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 10, 2013 via mobile

Our family stayed here for 3 days while we were diving. It's a very clean and quiet place. The spa was magical, the treatments were very restful. They worked time for us when they were full as well. The pool is clean and spacious, and rooms were clean and comfortable. The place is secluded and can be hard to find. We enjoyed our stay and would stay here again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, August 18, 2013
Thank you for your review! We hope that you enjoyed your diving trip on the beautiful Great Barrier Reef whilst you stayed with us.

It sounds like you took full advantage of our best features - the lagoon pool and the luxurious day spa.

We look forward to welcoming you back next time you are in Port Douglas.
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Sydney, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 10, 2013

We stayed with another couple and a baby in a two bedroom penthouse with rooftop BBQ and spa. Nice spacious rooms with washing machine and dryer. Efficient and friendly staff. The resort is next door to a lovely beach, which more than makes up for its location outside of the main town (you will need your own car). Very family friendly. Reasons for not receiving 5 stars: tiny gym not worth even calling it as such; needed to call housekeeping every day for 5 days for towels and toiletries that were not replaced; baby pool not heated (unlike other resorts) making it unusable for little ones; no cable TV; and overall the resort is in need of some renovations if it is to maintain its luxury status.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, August 18, 2013
Thank you for taking the time to provide your review of your recent holiday at the Resort. We are glad that you all had a nice time with us.

We appreciate the feedback that you have provided on the areas of improvement you feel are important. We are happy to advise that we are constantly upgrading our facilities and are currently installing brand new Pullman Beds and new furniture in the lobby.

Action will be taken immediately on your comments on the lack of service you received from our Housekeeping department. We regret that you experienced this during your stay.

We hope to see you again soon.
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Noosa, Australia
Contributor
20 reviews 20 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 6, 2013 via mobile

We just left Peppers Port Douglas because it was so bad, & lost our money, but it was worth it as we relocated to Sea Temple (having stayed here on a previous trip). The only good thing about Peppers is its proximity to Marcrossan St, the negatives are too many to list here so do not waste your money there. Sea Temple is just beautiful.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, August 18, 2013
We loved to help turn your unpleasant holiday into a truly great experience in Port Douglas. Thank you for sharing this review with us.

We are located a little further out of Port Douglas but that adds to our serenity and seclusion as well as a much quieter public beach.

We hope to see you again when you return to Port Douglas for a third (or more...) time!
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Wollongong
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 4, 2013

Upon arriving at the resort (despite poor street signage directions) reception staff were efficient, helpful and friendly. We stayed in a 2 bedroom apartment with roof top spa. The room was spacious and modern including a washing machine and dryer. There is a good size balcony overlooking the pool. The rooftop area is large including a spa and BBQ.
The pool is amazing, although a little chilly in July.
The food at the restaurant was very good and priced reasonably compared to other Port Douglas restaurants. The room service menu was however a bit limited.
The shuttle into Port Douglas was easy and convenient with one driver wearing his Santa hat for 'Christmas in July'.
My only complaints although minor would be walking past guests used room service plates left outside their room in the morning for collection which sat there all day. Not a good look for a 5 star resort. Also as our room was at the front of the resort to access the pool bar area it was necessary to walk through the garage areas as there was no access around the pool due to the pool access rooms.
Overall a great resort.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, August 18, 2013
Thank you for your review of your recent stay with us.

We regret that you had difficulties finding the resort but we are really glad that you enjoyed yourselves once you arrived.

Our 3000m2 lagoon style pool is one of our best features and we are blessed to have such beautiful winter weather meaning our guests can use it all year round. We hope that next time you stay with us, you chose to book a Swimout Apartment so you too can enjoy the poolside access.

We appreciate the feedback on the Room Service trays and we will ensure the collection of these is carried out more regularly to avoid this situation occurring again.

That's a great comment about the Port Douglas Shuttle driver and his Santa hat! We will be sure to pass it onto him.

We look forward to welcoming you back to the Resort soon.
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Newcastle
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 2, 2013

We cannot speak highly enough of this resort and the wonderful staff that we came into contact with during our stay.
We stayed in a two bedroom swim out apartment for four nights and didn't want to ever leave. The check in was efficient and friendly, and we immediately slipped into holiday mode...something that can often take a day or so to experience.
Our apartment was very clean and well appointed, and the outdoor lounge area a wonderful afternoon reading spot in the sun.
I used the day spa twice in four days and found the services great value for money...they're also open 7 days with extended hours.
We dined in the restaurant for breakfast and used room service...all were well above standard.
Wifi is a problem here but that's more to do with the general Port Douglas area than anything specific to the resort.
Amazing pool and exotic gardens add to the ambience of the resort and the complete relaxation it offers guests.
Even after the initial glow of our wonderful visit has worn off, we are still committed to an annual return to this beautiful oasis. See you again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, August 4, 2013
Wow - this is a great review! Thank you for taking the time to share your kind words. We will ensure your comments are shared with our dedicated team.

We are glad that you enjoyed everything about your stay with us and that you were able to relax and enjoy the sunshine.

Our Day Spa is a truly magical experience that everyone needs to try just once - and you got to go twice!

We look forward to see you the next time you stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Address: Mitre St, Port Douglas, Queensland 4871, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Port Douglas
#2 Spa Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#8 Family Hotel in Port Douglas
#12 Luxury Hotel in Port Douglas
#15 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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