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“Terrible service” 1 of 5 stars
Review of Pullman Port Douglas Sea Temple Resort & Spa

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Pullman Port Douglas Sea Temple Resort & Spa
5.0 of 5 Resort   |   Mitre St, Port Douglas, Queensland 4871, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Free Brekkie
Ranked #14 of 46 Hotels in Port Douglas
Melbourne
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Terrible service”
1 of 5 stars Reviewed March 15, 2013 via mobile

I had booked in a day of pampering at Mii spa for my husband and myself as part of our baby moon followed by lunch in the restaurant. We had arranged for babysitting for our 3 year old son so that we could spend the day together. We were so excited and really looking forward to some time out together. At 5pm the night before our booked treatments, the spa called to cancel our appointments saying that their spa rooms had just been painted and we could not use them. The lady who called was not apologetic or sympathetic at all and gave us no alternative options other than to call another spa. I am a firm believer that things happen for a reason though, as we were able to book lovely massages and lunch in at the Thala Beach Lodge and we loved it so much that we moved hotels for the last 2 nights of our stay. So well done sea temple, you lost our business for the day spa, the restaurant AND accommodation!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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853 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Cairns
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 14, 2013

Our objective was to have a quiet relaxing weekend away from home (Cairns) and Pt Douglas Sea Temple met all expectations. The penthouse suite was extremely comfortable and well appointed inside, outside on the verandah and upstairs in the outdoor spa area. Had all our meals at the restaurant and none disappointed. Also enjoyed the pool bar and my wife enjoyed a relaxing and beneficial massage at the day spa. Bus service to and from Port Douglas was really handy as we were able to enjoy a few refreshing ales at the local pubs after visiting the markets. The quality of all services from arrival to departure were excellent. Staff were friendly, informative and helpful. Thanks Sea Temple Pt Douglas we had a great time and will certainly be returning.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 14, 2013

Stayed here while we did some diving at the Great Barrier Reef resort had an awesome pool, large rooms and really good service, only downfall was you have to purchase wifi for each device which seems a little ridiculous to me, if they correct that I would stay again!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erina, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 12, 2013

My family of 2 adults & 1 child dined here for xmas dinner 2012 along with another family of 3.

The price for the dinner pacakge was quite steep so I was expecting big things.
I was not impressed.
The food was avearge and the service was non existent.
I get that it was a buffet style dinner but a few friendly staff faces around the tables would have been nice.
The staff member designated to serve from the carvery table clearly did not want to be there.

The only saving grace of the day was the truly talented Michael Buble soundalike crooner in the corner who not only had a fantastic voice but also an unbeatable rapport with the dinner guests, especially the kids :)

The venue was truly beautiful too...the pool is so beautiful and inviting.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2013 via mobile

This is one of my favorite places to stay, also one that I keep thinking about coming back to. Whenever I think about a holiday the picture of sea temple just pops into my head. I actually stayed during feb 2012 but I didn't start reviewing then. There are many nice hotels in port Douglas but this one tops the list, the pool is the best ! Even in wet season the water is still
Nice and its definitely swimmable . Make sure you get a pool access room, nothing better than opening ur door to step in a beautiful pool, and looking up at the stars in the night sky while in the pool is priceless. I got a good deal as well, and it was worth every cent, clean room and spacious long sized spa. It was one of the most romantic night for me and my man. Will definitely return.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 7, 2013

The Sea Temple is probably the nicest hotel in the Port Douglas area but, in actuality, is a true four star hotel. What makes it even nicer, though, is their customer service. From their check-in service,(showing us multiple rooms to choose from), to their staff at the front desk and restaurant, everyone aimed to please. We really enjoyed our time at the Sea Temple.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 6, 2013 via mobile

We stayed at the Sea Temple in a swim-up 3 bed room apartment in Febuary 2013.
The rooms were spacious, clean and furnitured well. I booked this through a Travstar.com.au and they were amazing and half the price. This apartment was privately owned and managed which made it $2000 cheap than the over the phone quote I received booking directly.

Most of the hotels are about a 5 minute drive from the city centre which is ok.

Some good advice
1 hire a car
2 Do your grocery shopping on the way from the airport maybe Springfield as the Port Douglas shops are super expensive
3 We stayed in room 137 and 138 and they were perfect
4 a must is to go to Hartleys crocodile farm

It was a great place to stay. We went off season so the pool was all ours

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Address: Mitre St, Port Douglas, Queensland 4871, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#7 Family Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#11 Luxury Hotel in Port Douglas
#16 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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