We first stayed at Saltwater 2 years ago and it was great. We booked our wedding party into Mantra Heritage because Saltwater doesn't have any 1 bedroom apartments but cancelled our Mantra booking after a bad pre-wedding stay there, preferring to spend more than risk another mishap. As a confessed bridezilla with family travelling from overseas, I wanted the accommodation to be of high standard but most of all CLEAN.
Thank New Zealand for John and Carolyn! They were pleasant and helpful when we booked the accommodation (didn't roll their eyes at my neurotic bridezilla requests). 3 months later when we arrived in Port Douglas, just married, they had upgraded us free to the best apartment with the largest balcony, which the whole family enjoyed over the next 3 days. The 4 apartments we'd booked were all properly clean, not spit and polish. One of the shadier apartments smelt musty when initially entered, but once the windows are opened it was fine. We live in Cairns and musty damp smell is normal when windows are closed - it's the Tropics!!
I've read other reviews of Saltwater whinging about beach towels - if $5 is too much, you can buy 2 new towels from Target over the road for $15 and launder yourself. If that is the main complaint, it goes to show there's not much to complain about.
Central location, clean and bright, quiet (we didn't hear other guests very much but there's a little noise from the pub which you don't hear unless you're on the balcony). Yes it's a bit pricey but the apartments are classy and well equipped and you get what you pay for - quality and good service. John and Carolyn were lovely people and after our Mantra experience, we would only stay at Saltwater now because they've spoilt us for anywhere else. Many thanks.