We loved our time at the Great Barrier Reef, the service was a well oiled machine ticking away like clockwork to ensure you get the most out of your time at the reef. It should have been, it wasn't an inexpensive excursion. Imagine my surprise when, throughout the entirety of the trip out to the Reef, Quicksilver tried to sell me many upgrades, making me feel as if I had made a terrible mistake in my original booking and feeling like I would get somewhat less of an experience. Since we booked through a travel agent, we trusted in the advice they had given us and purchased none of the upgrades.
The trip, as purchased, without kowtowing to any of the up-selling once we were on board was outstanding. To be clear, you DO NOT have to SPEND ANY MORE to have a CRACKING TIME.
What is, in my opinion, completely unforgivable is up-selling based on people's fears. There are, apparently, some pretty nasty jelly-fish floating around during the time we were there. We were warned, numerous times that these jelly-fish are nasty enough to put you in the hospital. For the bargain price of $7 each, you can purchase a jelly-fish-proof full-body Lycra suit. Now, it may be just me, but if these nasty buggers are there and are bad enough to put me in the hospital, that suit should be compulsory and part of the purchase price of the trip. Using fear to make a measly $7 extra is beyond the pale and costs you 1.5 stars.
There was also a photographer on board that we managed to dodge until we were underwater. We decided to go with an underwater photo as we declined the underwater camera upgrade on the trip in. This day and age, do not hand me a glossy photo. Offer to email me the picture, post it up on Facebook from your shop back at dock and tag me in it, offer to sell me a usb drive or any other number of digital ways that I may use the photo I paid over the odds for. Don't offer me a CD when a lot of computers don't have them any more. You lost .5 a star for making me deal with a glossy photo in the luggage for the rest of my trip before being able to scan it in at home.
5* for being able to snorkel on the Reef - 2* for operator up-selling & lack of digital photos.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 18, 2013
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I trust you'll also give me a moment to explain about the lycra suits! First of all though, thanks for the review and kind words about out "well oiled machine". With over 30 years experience taking people to the Outer Barrier Reef we like to think we have it down to a fine art! But with regard to your comment of "upselling based on people's fears". I'd certainly refute your accusation. We do warn people about these jelly fish as they pack a nasty sting that requires hospitalisation and in some cases there have been reported deaths from stings from them, that might have lost us more than 1.5 stars in your review! Serious. With this in mind we do provide the lycra suits for everyone at a cleaning and maintenance charge to cover the laundering and hygienic cleaning of each and every suit on a daily basis. We could hide the price of the suit in the cruise cost but on the Outer Barrier Reef product not everyone goes snorkelling as there are so many other activities that do not require entering the water so it wouldn't be fair to make people pay for something that they would not use.
I'll also pass on your comments about the company that provides the photo and video services. I know that they do provide a glossy photo, a disc with photos on it and have it available for viewing online but obviously in the ever changing world of technology there are other ways that people would prefer to have their photos delivered to them, so for that I'll pass on your comments.
Again thanks for the review and for travelling with us. its great to see that we left a lasting impression on you by the way you put a picture of your day out with us up as your profile picture.
Wishing you safe and happy travels!
General Manager - Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.