I am writing this review for 2 reasons.
I stayed at this resort in August. The layout of the room was great, location was good, each room was private, and the pool area was very relaxing. The hammering and drilling we received above our room one morning was ridiculous, If I had been treated the same as others when they approached management to enquire if this would be happening the next day, I would not have been as polite. YES it went for a short time 15mins -1/2hr but.... NO it wasn’t after 9am and it was actually closer to 830am. While it did not wake me up, it did wake up my WIFE! Why didn’t we complain... well after you hear about the treatment of others you realise Freestyle resort doesn’t real care for FEEDBACK!!!
I find the practice to attack any negative feedback from the management of this facility to be very unprofessional. The feedback provided is because of your operations (yes we know this is a small snapshot of time spent) and as such you should take the time to review yourselves and ensure you fix it for the future and not try to discredit a paying customer. Guess what.... that’s CUSTOMER SERVICE!
I look forward to your negative response!
- Official Description (provided by the hotel):
- Freestyle Resort Apartments are favourites in the Port Douglas market. We experience high repeat visitation with many guests returning on an annual basis. Located beachside of Port Douglas with parkland opposite and to the North our location is second to none. Our award winning swimming pool is a favourite spot for a quiet read, or just taking in the sun in a lovely tropical garden setting. The little extras like great personalised service from your resident managers Anne & Jason, complimentary pool towels, mid-week room services and free wi-fi broadband internet sets the scene. ... more less
- Reservation Options:
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- Also Known As:
- Freestyle Resort Port Douglas Hotel Port Douglas
- Freestyle Hotel Port Douglas
- Port Douglas Freestyle Hotel