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“Noisy” 3 of 5 stars
Review of Hibiscus Gardens Spa Resort

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Hibiscus Gardens Spa Resort
3.5 of 5 Resort   |   22 Owens St, Port Douglas, Queensland 4877, Australia   |  
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Hotel amenities
Ranked #24 of 46 hotels in Port Douglas
Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Noisy”
3 of 5 stars Reviewed December 10, 2012

Stayed here for 3 nights back in May. Upon arriving the staff where more than helpful and the setting was really beautiful.It is a great spot very handy to everything.
Our room had a common door with the appartment next door, unfortuanately we were able to hear every noise from them, it sounded like they were in our room.
There are lovely timber louvers instead of glass windows which look beauiful but are really not practical, as you hear every noise from the street, so maybe ask for a room at the back not on the street.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Brisbane, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

2013 will be our 4th stay at HibiscusGardens Resort. The management & staff are very friendly, accommodation clean, airy & comfortable. We have stayed in March, April & May and did not even need the airconditioning, it was so beautiful to have fresh air and listen to the rain falling on the trees. We both just loved the variety of exotic fruits etc at breakfast. The endulgence package was well worth it, just loved the spa treatments so much so had another before we finish our week. The proximity to Macrossan Street is a real bonus and even in the rain it is just a very short trip up the street to excellent restaurants. There are not a lot of street lights but we always take a torch so when it was a little dull with the rain it was very easy to get around at night. One has to keep in mind that the majority of staff in the Port are backpackers but that is what gives the place a unique charm to contact so many young internationals who are there to experience our country and far north queensland. We just love staying a Hibiscus and can recommend it from our experiences.

Room Tip: Ask where your room will be located the higher the better but remember there are stairs to most room...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2012

My boyfriend and I recently visited the Hibiscus Gardens resort after purchasing the Cudo deal and we had an amazing time. We were put into a studio apartment, which I was worried would be too small but was perfect for the two of us. The main bonus was that our balcony didn't go out onto the main landing, like the 1 or 2 bedroom apartments, so we had total privacy.

Our balcony didn't have any special view, but it was up high and there were lots of high lush plants outside that blocked everything and gave it a rainforest feel. The breakfast each morning is simple, we wouldn't have paid the $18 for it but it was included in the deal so it was good.

The room was clean and had everything we needed - microwave, bar fridge, plates, etc, but we ate out at the local restaurants 90% of the time.

Definitely the best feature of this hotel is the location. It is literally 200m away from the beach, 200m away from the main street and restaurants, and 200m away from the marina (where all the snorkelling tours leave from, so no need to book bus transfers). Based on the reviews I read before I left the manager can be quite disagreeable - we didn't have much interaction with him but from what we found he was fine, we mainly saw a young girl on reception (I think her name is Jodie) and she was very nice and helpful.

Overall, the location is extremely central, the hotel rooms and grounds are clean and well maintained (especially the lush rainforest feel they have created) and all the staff seemed lovely and helpful. Would definitely recommend to a friend!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 29, 2012

Just back from a 5 night stay in Hibiscus Gardens and we are very happy with nearly all aspects of our stay. The service was excellent contrary to a few reviews on this site. The manager even carried our suitcase up to our room on the top floor despite having one arm in a sling. The location is fantastic - less than a five minute walk from the centre of town. The rooms are clean although had a slightly damp smell but that is only a minor complaint. The small pool is excellent to relax in and the breakfast by the main pool was very good - I would get to breakfast early as it can get busy towards to end. We would definitely stay in Hibiscus again and recommend to others.

Room Tip: I would choose a room that overlooks the small swimming pool - this was a perfect place to relax thr...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maitland, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 24, 2012 via mobile

Location is perfect, both enjoyed a relaxing holiday. Thorougly Enjoyed the weather, beach, relaxing massage in the spa, friendly staff and the pool side breakfast was fantastic. Rooms were clean, spacious and cool with both fans and air con. Would recommend and stay again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 13, 2012

We recently stayed her for a week – we got a 1 bedroom unit which was simple but had all the things we needed. The location is definitely its highlight – located a block back from the main strip and in the middle of the beach and marina made it perfect for walking around. However, we would not stay here again or recommend to others. Our TV did not work the entire time, not that we wanted to use it much, but trying to get it fixed was a nightmare, not to dwell on it but the service and communication was very poor. What topped it off was how we were treated by the manager when we checked out and confronted him with this issue – rude is an understatement (and after reading other reviews here it seems to be a common theme). Not once did he apologise for the inconvenience himself. One of the girls on reception during the week was lovely, but apart from her I felt like we were a hassle for the management.

To be honest, I have never been treated so badly by somewhere we were paying to stay – we are not fussy people but were made to feel bad.

My recommendation is if you want a place just to sleep, then it is fine, but if you have any questions or problems don’t expect a friendly resolution. There are plenty of places to stay in Port Douglas and we won’t be choosing here again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 12, 2012

Let me start by saying I have not stayed at this resort and never will based on my phone conversation today. I received an email advising of a Cudo offer at the Hibiscus Gardens Spa Resort. I was interested in booking two vouchers. As the offer did not advise what room type was on offer for the 2-bed (2-bed 1 bath or 2-bed 2 bath) I rang to clarify. I was also curious to know if the offer included daily room service. A nice lady helped me initially saying it was a 2-bed - 2 bath offer. When I enquired about the daily room service she put me through to the manager. The manager wasn't at all friendly when he came on the line. When I explained what I was enquiring about he said that the lady had clarified that it was 2-bed 2 bath. I asked if it included daily room service and he said it didn't. I then said that I was keen to know what the offer value ($2705) was based on. Looking at the rates I thought it must be the highest rate ($395 with daily room service - however this only adds up to $1980). This is when he started to get very rude. I said I couldn't work out the value and that I was keen to know what I was getting if I was going to purchase a voucher. He proceeded to get very rude and told me not to come and stay if I didn't like the offer. Well quite frankly why on earth would I want to stay when the MANAGER is rude, rude, rude? Anyone else considering this offer do the maths. It doesn't add up and I'll be letting Cudo know that they haven't included enough small print in this offer.

  • Stayed November 2012, traveled solo
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hibiscus Gardens Spa Resort

Address: 22 Owens St, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Port Douglas
#12 Top resorts Hotel in Port Douglas
#18 Family Hotel in Port Douglas
#22 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hibiscus Gardens Spa Resort 3.5*
Official Description (provided by the hotel):
This spa resort is ideally located... just 100 metres from the main shopping area in Port Douglas Village, and 300 metres from famous Port Douglas Four Mile Beach and the lively marina. Port Douglas Australia has always been considered an ideal holiday destination because of its proximity to the Great Barrier Reef and the Daintree Rainforest. Two of Australia's World Heritage Listed Parks.Experience the adventures of a lifetime - diving, sailing, snorkelling the Great Barrier Reef, safaris, bushwalks and eco tourism tours in the Daintree Rainforest. At the end of your exciting day come back to the award winning Port Douglas Accommodation, Hibiscus Gardens Spa Resort to relax and soak up the tropical ambience. Lush tropical gardens swirl around your balcony. Teak and cedar furnishings create a calm, soothing atmosphere. Carved stone statues guard the inviting pools & ponds. Inspiring holiday accommodation.Laze in the tranquil waters of the resort pools, cooled in summer and heated in winter. Unwind and refresh in our award winning Li'Tya Spa Dreaming Day Spa. Hibiscus Gardens Spa Resort has a special charm that stimulates the sixth sense, the sense of pleasure.The perfectly located Port Douglas Accommodation in Tropical Australia is waiting for you. You'll never forget your stay in Port Douglas Australia or Hibiscus Resort and Spa ... more   less 
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Also Known As:
Hibiscus Gardens Hotel Port Douglas
Hibiscus Gardens Resort

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