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“Great location, great spa, rooms need upgrading” 4 of 5 stars
Review of Hibiscus Gardens Spa Resort

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Hibiscus Gardens Spa Resort
3.5 of 5 Resort   |   22 Owens St, Port Douglas, Queensland 4877, Australia   |  
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Hotel amenities
Ranked #23 of 45 Hotels in Port Douglas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Great location, great spa, rooms need upgrading”
4 of 5 stars Reviewed November 8, 2012

Hibiscus Gardens has the promise of it all. 2 pools which are usually empty except for 1 or 2 other guests so that it is great to swim and read in peace; a spa that has excellent massage therapists; and breakfast under Balinese type gazebos next to the pool.

It's very peaceful whether on your balcony, in the pool areas or at the spa.

The room needs a little work though. The fridge didn't keep the drinks cold so a cold crisp wine was hard to create; the pipes in the toilet groaned every time you flushed and the bed was rock hard.

Despite this the setting is fantastic, it is close to Macrossan and if there was just a few updates to the rooms, especially the fridge, I would be back!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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223 reviews from our community

Traveler rating
    90
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    36
    11
    6
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39
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Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Newcastle, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2012

We have just returned from our 5 night cudo voucher deal and overall was a fantastic resort, although we wont be back as the bed was simply shocking was like sleeping on the floor, the breakfast buffet is not user friendly it was a nightmare each day just to get simple breakfast. that while it seems small the bed issue is massive. ouch!!! location fantastic and very clean resort, the front desk were nice

Room Tip: all over looked the pool very romantic
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 30, 2012

Resort rooms were nice,clean and suited us. However we ran out of toilet paper, garbage bags and had to use the same towels for the week. Shower door was also broken. Both managers need to learn to smile and treat their clients with respect & some manners. Our 'complimentry' transfers from cairns airport were a debacle. As my partner and i arrived separately, we had seperate transfers. my name was not on bus drivers list, so I was extremely happy he had one vacant seat at 5am and agreed to take me, only that I had proof of an email confirming transport from resort managers. My partners flight, however, was 15 mins late, so they didn't wait for him, leaving him to arrange his own transport!! Managers did not want to discuss matter with us, hanging up on the phone & walking away when I tried talking to them. We were told loudly ' if you don't like it, pack your bags and leave!!' they were rude, unhelpful and disrespectful. We were not the only ones there complaining either, we chatted to 2 other families who were unhappy with level of service.

Room Tip: Rooms at back are quieter. Triple confirm all bookings made with managers.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2012

I loved this resort because being 2 single ladies it is often hard to get separate rooms let alone separate bathrooms! We were able to relax in the sitting room or on the balcony which was like a private dining room and then get ready for the evenings without getting in each others way in the bathrooms. It is in easy walking distance of the shops and beaches. The Staff were great and the pool private and relaxing. It has a real Bali feel to the whole place. Lovely dark timber is a feature along with the gardens.

Room Tip: As mentioned in my review if you need 2 beds get the 2 bedroom apartment.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 11, 2012 via mobile

After reading Trip Adviser reviews we were nervous about staying in a studio apartment because of comments about the view of a wall. So we booked a one bedroom apartment. It had a lovely view of the pool and lots of palm trees and other greenery. The owners and staff were lovely and we had a very nice time during our stay. The location was perfect, as it was only a block or so from the main street. We would definitely come back again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 5, 2012

Stayed at this resort for 5 nights. Reminded me of Bali with the beautiful gardens and swimming pools. Breakfast each day was good- plenty to choose from even though it was only continental. Only criticism is you can hear the noise from the street I.e garbage trucks in the early morning, but that can't be helped given location. Will be back again!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 3, 2012

I stayed at Hibiscus a few years ago now but would like to take advantage of this reliable Trip Advisor website.

Hibiscus boasts a fantastic location that's both family and couple friendly.
It's also one of the more affordable accommodation types in the area that's good value for money.
Walking distance to both front and back beach, all shops and services.
The rooms were comfortable, private and had all your typical mod-cons and air conditioning.
Both pools were beautiful with plenty of day beds as well as the staff being very friendly.

Room Tip: Pay that little extra for a room with a spa and view over the poolside (levels 3-4)
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hibiscus Gardens Spa Resort

Address: 22 Owens St, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Port Douglas
#11 Top resorts Hotel in Port Douglas
#18 Family Hotel in Port Douglas
#24 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hibiscus Gardens Spa Resort 3.5*
Number of rooms: 66
Official Description (provided by the hotel):
This spa resort is ideally located... just 100 metres from the main shopping area in Port Douglas Village, and 300 metres from famous Port Douglas Four Mile Beach and the lively marina. Port Douglas Australia has always been considered an ideal holiday destination because of its proximity to the Great Barrier Reef and the Daintree Rainforest. Two of Australia's World Heritage Listed Parks.Experience the adventures of a lifetime - diving, sailing, snorkelling the Great Barrier Reef, safaris, bushwalks and eco tourism tours in the Daintree Rainforest. At the end of your exciting day come back to the award winning Port Douglas Accommodation, Hibiscus Gardens Spa Resort to relax and soak up the tropical ambience. Lush tropical gardens swirl around your balcony. Teak and cedar furnishings create a calm, soothing atmosphere. Carved stone statues guard the inviting pools & ponds. Inspiring holiday accommodation.Laze in the tranquil waters of the resort pools, cooled in summer and heated in winter. Unwind and refresh in our award winning Li'Tya Spa Dreaming Day Spa. Hibiscus Gardens Spa Resort has a special charm that stimulates the sixth sense, the sense of pleasure.The perfectly located Port Douglas Accommodation in Tropical Australia is waiting for you. You'll never forget your stay in Port Douglas Australia or Hibiscus Resort and Spa ... more   less 
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Also Known As:
Hibiscus Gardens Hotel Port Douglas
Hibiscus Gardens Resort

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