Resort rooms were nice,clean and suited us. However we ran out of toilet paper, garbage bags and had to use the same towels for the week. Shower door was also broken. Both managers need to learn to smile and treat their clients with respect & some manners. Our 'complimentry' transfers from cairns airport were a debacle. As my partner and i arrived separately, we had seperate transfers. my name was not on bus drivers list, so I was extremely happy he had one vacant seat at 5am and agreed to take me, only that I had proof of an email confirming transport from resort managers. My partners flight, however, was 15 mins late, so they didn't wait for him, leaving him to arrange his own transport!! Managers did not want to discuss matter with us, hanging up on the phone & walking away when I tried talking to them. We were told loudly ' if you don't like it, pack your bags and leave!!' they were rude, unhelpful and disrespectful. We were not the only ones there complaining either, we chatted to 2 other families who were unhappy with level of service.
- Also Known As:
- Hibiscus Gardens Hotel Port Douglas
- Hibiscus Gardens Resort
- Hibiscus Gardens Hotel
- Official Description (provided by the hotel):
- This spa resort is ideally located... just 100 metres from the main shopping area in Port Douglas Village, and 300 metres from famous Port Douglas Four Mile Beach and the lively marina. Port Douglas Australia has always been considered an ideal holiday destination because of its proximity to the Great Barrier Reef and the Daintree Rainforest. Two of Australia's World Heritage Listed Parks.Experience the adventures of a lifetime - diving, sailing, snorkelling the Great Barrier Reef, safaris, bushwalks and eco tourism tours in the Daintree Rainforest. At the end of your exciting day come back to the award winning Port Douglas Accommodation, Hibiscus Gardens Spa Resort to relax and soak up the tropical ambience. Lush tropical gardens swirl around your balcony. Teak and cedar furnishings create a calm, soothing atmosphere. Carved stone statues guard the inviting pools & ponds. Inspiring holiday accommodation.Laze in the tranquil waters of the resort pools, cooled in summer and heated in winter. Unwind and refresh in our award winning Li'Tya Spa Dreaming Day Spa. Hibiscus Gardens Spa Resort has a special charm that stimulates the sixth sense, the sense of pleasure.The perfectly located Port Douglas Accommodation in Tropical Australia is waiting for you. You'll never forget your stay in Port Douglas Australia or Hibiscus Resort and Spa ... more less
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