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“Perfect location.” 4 of 5 stars
Review of Mantra Aqueous On Port

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Mantra Aqueous On Port
4.5 of 5 Condominium   |   3 - 5 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Breakfree)   |  
Hotel amenities
Bath, England
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
74 helpful votes 74 helpful votes
“Perfect location.”
4 of 5 stars Reviewed June 11, 2013

A few yards from Macrossan St ( quiet 4 Mile Beach end) which is the main road for bars and restaurants,
Mantra Aqueous is the perfect location to explore this wonderful town, with everything only a few minutes away.
Clean, quiet, well fitted, self catering 1 or 2 bedrooms apartments, some with "swim ups" from the large pools on either side of the hotel.
Perfect for families or couples.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, July 11, 2013
HI wearytravellers60
Yet Another Fantastic Review for Mantra Aqueous on Port. Thank you for your review and are We are delighted that you have enjoyed your stay. We look forward to welcoming you back soon.

Sincerely
Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Vic
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 4, 2013

We had our first trip to Port Douglas recently. Stayed at Mantra Aqueous may 5th to may 8th loved it so much we are returning in Sept for another week. Stayed in 1 bed apartment, very clean and spacious. Pool great and very helpful reception. Location great.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, UK
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 2, 2013

This hotel has a lot to offer- good location, spacious modern rooms and good outdoor areas. The problem being that the rooms were just not clean. Grubby hand marks on the windows and mirrors, kitchen units and equipment had dirty drips running down them all, blinds and furniture thick with dust, skirtings and edges of the rooms were really dirty. There was an old toilet roll under one of the beds and someone's shoe under the other, plus, thick dust. The lamp had a tea/ coffee stain on it that could easily have been wiped away. Spatters of food all round the kitchen bin area. The laundry area was filthy. I did complain and housekeeping came in and changed the towels but that was all, the manager called me and admitted that there was a problem yet our room was never cleaned.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 3, 2013
HI ArchBath_UK,

Thank you for your feedback and the opportunity to discuss your concerns with you during your stay. I can confirm that our Housekeeping Team had returned to your apartment on two separate occasions completing a spring clean following our conversation. I am unsure why you have reported that this has not been actioned? Given the incidents incurred during your stay has privileged our team with an opportunity to completed spring cleaning of each guest room prior to arrival. We pride ourselves on offering the very best product and am happy to guarantee this service has been acted on effectively.

Kind regards

Shannon Exelby
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Melbourne, Australia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 29, 2013

Spent a week here last week for our honeymoon.
The location is excellent, walking distance to everything. Apartment was clean and comfortable and had everything we required. We had a bottom level swim out apartment which was lovely. Our balcony was quite large however the ones next to us looked a little on the small side.
As other guests have mentioned the spa 'issue' was a big disappointment. We were told on check in that our spa had been updated and could be used however when we went to use it the next day we were unable to. After contacting reception were told no in fact it hadn't been updated and would be done on Friday meaning 5 days out of 7 we had no spa. We had an all day tour booked for the Friday and left our apartment securely locked. On returning we found the door to the balcony left partially opened and unlocked. On mentioning this to reception we were told that the manager would be advised and that was it.
Overall we enjoyed our stay here however were disappointed that we weren’t offered more in compensation for the spa particularly when we had been so understanding.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 3, 2013
HI Rachagane,

We can certainly understand your disappointment not having full access to the Spa Bath during your stay. The Spa Bath on every balcony is certainly a feature of why guests choose to stay at Mantra Aqueous on Port.
We are concluding the recommissioning of Spa’s today and after just 2 weeks have been able to work through the State Pool Councils red tape on this issue to be able to provide this wonderful service once more.

Thank you for your understanding and great feedback on the other features of your stay.

Kind Regards

Shannon Exelby
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Levin
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 29, 2013

We have just stayed for 10 days here and can really recommend this place we had a 1 bedroom apartment which was fully self contained including laundry. It was within walking distance to all shops and restaurants. Due to new Queensland govt rules the spa was out of action for the first couple of days until it was sorted this was clearly explained to us on arrival so was not a problem. Staff were all very friendly and helpful.
swimming pools were excellent very clean and well maintained.
Would definitely stay again

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 3, 2013
Hi Cassie Levin,
We appreciate your effort in placing your recent experiences at Mantra Aqueous on Port online.
We pride ourselves on offering the best service with a premium product and it is always rewarding viewing our guests enjoying their holidays. We look forward to welcoming you back in the near future.
Kind regards

Shannon Exelby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley Vale
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 28, 2013

Port Douglas was great but the accomodation would not recommend to anyone. Spa not working, and only that we complained a second time on our last day that they decided to fix. King size bed most uncomfortable, noisy air conditioner and noisy fan, leaking tap took 3 days to fix. no sound proofing awoken many times by delivery trucks and Garbage collection and fancy using a Blower vac around the pool at 7.00am on mothers day to awake you.Put all our concerns in writing as we left and have heard nothing back from anyone and this we did twice.How they won awards has got me stunned as we have stayed in a lot of resorts and this one is to stay clear of.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 18, 2013
HI Michael P

Thank you for your review online. I understand that the property was recommended to you by a friend that has stayed with us before. As we discussed during your stay there were areas of your accommodation that did not meet your expectations and we of course attended to these areas to ensure your stay was more comfortable.

We strive to be the best and as noted we have been awarded as the Best Accommodation in Port Douglas 3 years running. We are always looking for ways to improve the Guests experience and your feedback is valuable to us.
Kind regard's
Shannon Exelby
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Broken Hill, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 18, 2013

We have just spent a week here, booking a balcony spa room in March. On paper the apartment seemed great with direct pool access from the room and a private spa on the balcony (which was the main attraction). 30 minutes after we had checked into the room we received a call from reception to tell us that the spa had been decommissioned and could not be used due to changing state legislation. We were offered free movies as compensation.
It was extremely disappointing as the room was specifically advertised as a spa room and at no point were we notified otherwise. In fact, rooms are still being advertised as spa rooms.
In the absence of the spa, the rooms/apartments are not good value, superior accomodation can be found elsewhere in Port Douglas for a similar price with similar features.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, May 20, 2013
HI AH16789

Thank you for your recent stay and advertised review online.

We have already 33% of the Balcony Spa's back online and expect completion of these works by this Friday 24/05/13. We have this last week taken our Spa's offline, due to a recent reinterpretation of the 2010 Pool Safety Council legislation. We have been able to work in conjunction with this legislation to return our property to full service for our future Guests by this week end. I would again like to offer a sincere apology that this action was experienced by yourself and other Guests this past week as a consequence of acting on this legislation.

We have of course communicated this process as best we can and offered suitable services to ensure the comfort of each of our Guests through this time.

If you would like to talk further about your stay I would be privileged by this opportunity.

Manny thanks

Shannon Exelby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Aqueous On Port

Address: 3 - 5 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Breakfree)
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #25 of 55 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Aqueous On Port 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
Encompassing all Port Douglas has to offer, Mantra Aqueous on Port is the ideal location for couples, families & honeymooners. Situated in the heart of the village centre of Port Douglas lies one of the most fashionable resort destinations in Tropical North Queensland. You can take advantage of the five star restaurants, designer boutiques, family eateries and a range of bars and cafes. With a contemporary design featuring an aquatic flavor, most apartments feature pool views, spa baths and balconies. The resort boasts 4 stunning pools, sundecks and cabanas with barbeques so guests can enjoy the warm tropical climate of the exclusive beachside town, Port Douglas. All rooms at Mantra Aqueous on Port, feature a spacious balcony with outdoor spa, air-conditioning, ceiling fans, internet access and tea and coffee making facilities. Offering hotel rooms, one and two bedroom apartment with fully equipped kitchens and laundry facilities. You can chose from either the Standard, or Swim-up option. The Swim-Up rooms feature a swim-up pool deck with direct pool access. At Mantra Aqueous on Port you can do as little or as much as you like. Wander the quiet streets and sample some of the culinary delights or simply relax on your balcony while you watch the world go by. ... more   less 
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Also Known As:
Mantra Aqueous On Port Hotel Port Douglas

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