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“Second stay and we loved it ... again!” 4 of 5 stars
Review of Sheraton Mirage Port Douglas Resort

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Sheraton Mirage Port Douglas Resort
4.5 of 5 Hotel   |   Port Douglas Road, Port Douglas, Queensland 4877, Australia   |  
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Ranked #32 of 45 Hotels in Port Douglas
Melbourne
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“Second stay and we loved it ... again!”
4 of 5 stars Reviewed November 10, 2013

This was my second stay at Sheraton Mirage Port Douglas and we were impressed again. Sadly it is tired and in need of major renovations but you can't complain too much as the location and facilities far outweigh the "Christopher Skase" gold and peach colour schemes.

It's a great place for families or for couples with facilities catering for all groups. The rooms are clean and comfortable but they are in need of renovation to bring them from the 80's into a modern feel. The staff are pleasant and they are happy to provide advice or give suggestions on eateries or places to visit. There are ample eateries on site but open your wallet because it isn't cheap to eat there. Simple foods are expensive compared to the resort prices you'll pay there.

Would I go back? Yes I would, I miss the place already after a lovely 7 day stay.

Pro's:

- Lagoon Pools
- Location
- Proximity To Beach
- Well priced accommodation!
- Cheese platter and bottle of red on arrival!

Cons:

- Tired Décor
- Rooms Need Renovations
- Breakfast - Service is average and slow.

Room Tip: Get a lagoon room! (Away from the kids club!)
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review, November 13, 2013
Dear James674

Thanks for returning to the Sheraton Mirage Port Douglas and great to read you miss us already!

I note the constructive feedback and will work with the team regarding breakfast.

As you will have read in the many responses prior, the resort is planning the refurbishment at present and scheduled to undergo this work in 2014.

Thank you again for choosing the Sheraton Mirage as your choice for your stay and I hope to see you soon.

Lachlan
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1,465 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
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English first
Geelong, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

Our family stayed at the Sheraton in October 2013, the pools at this place are amazing and the staff were magnificent. Yes it is like stepping back in time in regards to the age of the premises but that is in no way a disappointment. I would highly recommend a stay for a great holiday. I have never seen better pools anywhere. We will be booking again soon.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMPDPR, Front Office Duty Manager at Sheraton Mirage Port Douglas Resort, responded to this review, November 12, 2013
Dear Glen S,

Thank you for taking the time to share your experience regarding your recent stay with us at the Sheraton Mirage Port Douglas.

We are happy to hear that you enjoyed the pools and staff. We look forward to welcoming you back to the Mirage again.

James

JAMES PERHAM

Front Office Duty Manager,
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Melbourne, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 10, 2013

Overall our week away was great. There was plenty of sunshine except for a couple of days of rain.
We quite enjoyed our stay at the Sheraton the room was quite large with a king size bed and very clean. The bathroom was clean and except for the colour scheme it was great. Our room faced the lagoon so the view was beautiful too.
I was also impressed with the seafood buffet its quality and price. The drinks special for the night had us having as much champagne, white or red wine as we desired.
The gardens and golf course were pristine and the lagoon pools were magic to swim in.
Overall a great stay, we would definitely stay again.

Room Tip: Lagoon view room was great
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review, November 11, 2013
Dear annap233,

Thank you for taking the time to pass on your comments – trust you left feeling nice and relaxed.

Appreciate your comments on the room décor, this will be addressed as the resort is set to undergo a refurbishment in the early part of next year. Our seafood buffet is certainly a popular choice for both hotel guests as well as the locals, glad to read that you also enjoyed the experience. The Lagoon pools are definitely a draw card as is our location, good to see that the weather played its part so that you could enjoy both to the maximum.

Look forward to welcoming you back in the near future.

Lachlan
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Stockholm, Sweden
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 10, 2013

My wife and I stayed here at the end of September 2013 for three days. We stayed at a Superior Lagoon View room.
As other reviews remark the rooms look a little tired, but on the other hand are spotlessly clean and have a very good size.
The reasons why we chose this place were the fantastic hotel grounds and the beautiful lagoons. And we were not disappointed.
The Mirage is right in front of Four mile beach but probably a 15-20 minute walk to Port Douglas. We had a rental car and it took only a 5 minute drive.
All the staff members were very helpful and the breakfast was excellent (didn´t have the opportunity to eat lunch or dinner here).
Don´t hesitate to give this hotel a chance because of the outdated rooms. Open your mind and enjoy of this grandiose property.
The only reason I don´t give this place the highest rate is because free WiFi is only available at the Lobby and that shouldn´t happen at any hotel 2013.
By the way, if you are arriving when it´s dark be very careful not to miss the entrance of the hotel.
It´s poorly signed, we missed it twice.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review, November 11, 2013
Dear Lovely Grounds,

Thank you for taking the time to post a review of your recent stay with us on Tripadvisor. We are delighted that you enjoyed the Resort and that our staff took good care of you.

Our location right on Four Mile Beach is fantastic and our lagoons and pools provide safe, year round swimming. We are pleased that with our upcoming refurbishment, the lagoons and gardens will remain unchanged and our new rooms will enhance the tropical ambiance.

It is a very exciting time at the Resort and we will continue to provide excellent service and the best breakfast in the far north.

We look forward to welcoming you back to Sheraton Mirage Port Douglas in the not too distant future.

Kind regards,

Lachlan Walker
General Manager
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Melbourne, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 10, 2013

I stayed at the Sheraton Mirage a couple of nights ago and have just changed my travel plans so that I can return for one more night.
This hotel exceeded all my expectations, and is unlike any hotel I have ever stayed at. It is, quite simply, stunning.
I stayed in a deluxe garden view room (these are the cheapest rooms) which was much larger than your typical hotel room, with a lovely view of the lush tropical gardens. The room was clean and comfortable.
The most amazing feature of the hotel was the lagoon pools, which I learnt cover 4 hectares. I had expected there to be one large pool, not something like six enormous separate pools which surround the accommodation areas. The pools were clean, heated and surrounded by a stretch of sand containing recliner chairs. Entering the pools felt like stepping into the beach, as there are no steps and you can feel the sand beneath your feet. I found the pool to be very clean.
One of my strongest memories of this stay was sitting by the pool, sipping cocktails and watching the sun set. You can hear the sounds of the waves as the resort is located alongside the beach.
I note that the hotel will undergo renovations in 2014, and that there have been some comments in the reviews on this site from people who feel that the decor is out of date or needs a facelift. From my observations, the hotel is simply perfect as it already is. It looks fresh and modern to me. My room looked exactly like the room on the hotel's website. I mean, the carpet isn't worn, the linen isn't threadbare, the brass taps haven't turned green. Considering its age, I'd say the hotel has aged remarkably well.
I found the staff exceptionally helpful and courteous.
To sum up, I thought this hotel provided great value for money considering its beautiful pools and gardens, spacious rooms and proximity to the beach. Highly recommended.

Stayed November 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMPDPR, EAM Operations at Sheraton Mirage Port Douglas Resort, responded to this review, November 12, 2013
Dear Ros L,

Thank you for taking the time to post your positive feedback in regards to your stay with us at the Sheraton Mirage.

Great to hear re the feedback on the friendliness of the resort associates; also the fun had swimming in our Lagoon pools and the picturesque tropical gardens. The resort does offer a great value experience.

Our Resort is soon to be enhanced with a total refurbishment. This is an exciting time for the Sheraton Mirage Port Douglas and we are eager to add extra value to offer a truly beautiful, integrated Resort.

We do look forward to welcoming you back to continue your relaxing getaway.

Regards,
Robert De Carlo
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 10, 2013

We have just stayed for 7 days at Sheraton Port Douglas and enjoyed our stay immensely. Excellent food and service and the staff were very pleasant. Very good value for money.
I strongly recommend the hotel

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMPDPR, Front Office Duty Manager at Sheraton Mirage Port Douglas Resort, responded to this review, November 11, 2013
Dear Nigel B,

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Mirage Port Douglas and appreciate your positive comment about the overall experience at the hotel

We are very pleased to hear that you enjoyed Mirage experience and had a great time and appreciate you raising the positive aspects of your stay; the food and the staff are very much valued; thank you.

We do look forward to welcoming you back on your next trip to Port Douglas, and do reach out to us directly via the Hotel reservation or thru our hotel website.

Warm Regards

GAURAV SONI
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Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 7, 2013

Pack you purple suit, disco shoes en Afro wig. This hotel will beam you straight back to the 70's 80's.
Large rooms with beige carpet, copper color door handles, water taps etc.
The rooms are very comfortable, but they missed 3 decades of renovations, so it became a sort of retro mad men theme.
The lagoon is the largest pool we have ever seen. Facilities are ok, and the hotel has beach access to 4 mile beach.
It's an experience.... But be prepared!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review, November 9, 2013
Dear FenK

Greetings from the Sheraton Mirage Port Douglas Resort

First and foremost we would like to thank you for taking the time to share your experience with us as it is through feedback such as yours that we are able to improve and maintain our standards.
As you will have read in the many responses prior, the resort is planning the refurbishment at present and scheduled to undergo this work in early 2014 onwards.

Once again thank you for sharing

Lachlan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Port Douglas
#12 On the Beach Hotel in Port Douglas
#25 Luxury Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
Official Description (provided by the hotel):
Beachfront Resort with guest rooms and private villas on Four Mile beach, convenient to Great Barrier Reef, Daintree Rainforest & deep-sea fishing. ... more   less 
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton

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