We had reservations at this property during our visit to the Great Barrier Reef. It is in terrible need of a remodel. The landscape was unkept, the pool and water features need a major cleaning, there was no one available to help guests, we were concerned about eating the food as there weren't many people around and we were concerned it might not be turned over enough to be fresh, the drinks at the pool bar were terrible--they made them again and weren't much better.
The sleeping room was musty, rusty and doesn't look like it had been touched since it opened. There were spiders, bugs all around--it was much like camping.
There were so few people staying at the property, it was a little concerning--made us feel uncomfortable. After returning from dinner and seeing more of the property, we decided to go to our room and find other accommodations. We were fortunately to find rooms at the new QT Port Douglas.
The highlight of the trip as the hotel's flexibility at the front desk in getting us out of our reservations and allowing us to move to the other hotel.
I've read other reviews on the property, and cannot beging to see how anyone would rate this other than a terrible experience.
The land/site of the hotel has the potential to be spectacular--with the right owner and investment it could be incredible.
- Official Description (provided by the hotel):
- Beachfront Resort with guest rooms and private villas on Four Mile beach, convenient to Great Barrier Reef, Daintree Rainforest & deep-sea fishing. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Mirage Port Douglas Hotel Port Douglas
- Sheraton Port Douglas
- Port Douglas Sheraton