We are currently in the middle of a 2 week stay here and while the staff are nice, the place is quite sloppy. The lagoons, surrounds and rooms are fine however every day seems a battle to simply get what we order. Our room smells of cigarette smoke and after discussing with the reception we were promised an ozone treatment of the room at 10am. We waited and waited.... Nobody came. Reception rang to see how it went and when we said they didn't turn up we were told that they would get onto it. Have not heard a thing again. Room service is a joke given the price of food. Every order has had some sort of error or omission. As I type, we are 30 mins waiting for the sour cream that did not come with our soggy and cold wedges despite being told it would be sent straight up when we rang to say it was missing. Ridiculous! The staff are very friendly but nothing seems to get done and we find ourselves constantly reminding staff. It is really disappointing, sloppy and not what we expected from Sheraton. Look around at your options up here. The Sheraton name does not guarantee a Sheraton experience.
- Official Description (provided by the hotel):
- Discover Tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 Hole Golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Mirage Port Douglas Hotel Port Douglas
- Sheraton Port Douglas
- Port Douglas Sheraton