We recently stayed here on Melbourne Cup weekend and after reading some poor reviews I was really worried we would not enjoy our stay. So I tried to cancel my wotif booking but unfortunately there was a 'no cancellation policy'. I wasnt impressed with that inflexibility and when we arrived and the lady checking us into our room lacked customer service (no smile, couldn't find our booking, didn't tell us anything about the facilities eg. like where breakfast was), I expected everything else to follow suit. Fortunately for us and for the Sheraton Mirage, it didn't.

When we first walked into the big open 'dated' lobby it gave us an idea of what to expect all round but what we didn't notice until later was that every little detail was not left to chance... The attention to detail is what makes this place great!

We were taken by golf buggy to our room by a lovely porter who told us all about the resort facilities, took our bags and was extremely pleasant and professional. We got inside our room and I felt like pulling out my vinyl records and playing Madonna's Material Girl... The rooms are dated like everyone says, but when I looked closely, it was very noticeable that it was extremely clean - in fact spotless! No dust on the louvres on the bathroom door, not a spot of mould in the bathroom, no a thing out of place. Only disappointment was two big bird dropping on the outside of our windows. The room was big and comfy, and the pools were the same.

Acres of lagoon pools and plenty of deck chairs. The only thing lacking was not enough time for us to take off work to stay longer!!! The buffet breakfast was great! The fruit in the buffet was amazingly fresh and delicious. No real coffee, just percolated - a small downfall.

I will definitely return again. They even offer a $15 rebate per night for opting to not have housekeeping visit your room. Not only did we save money, we also did our little bit for the environment - a fantastic initiative Sheraton! We could see signs of a pending renovation and I can't wait to see how it goes. I highly recommend this place, renovated or not!

I stayed here in April, 12. It's a marvellous hotel and the rooms are modern and clean! The swimming pools and location next to Four Mile beach means you are located in a world class spot! The village of Port Douglas is 2kms down the road so you can take advantage of the restaurants there!
If I had a complaint I was amazed at the cost of the food!!! Just get a taxi to the village and enjoy the great Queensland seafood and produce)))))

recently enjoyed a relaxing and well needed break at the sheraton in port dougas
lovely resort facilities
rooms a bit tired but bed extremely comfortable and clean
staff pleasant enough
a big thank you to the sun palm bus company who provide a reliable town shuttle service between the resort and the township of port douglas
a big thank you to the very lovely pip who runs the sun palm shuttle bus desk at the sheraton.....she went out of her way to help us ......was just a delight to talk too.....knowledgeable and fun .... thanks pip
we will be back

we stayed at the mirage for 10 nights in October 12 !! the rooms are run down , the shampoo and conditioner from last era ,we paid full on price and its not included breakfast !! you already agreed to pay for breakfast and its absolutely disgusting, no cheese , no salami the coffee jags are dirty , the all place is run down big time !! this place need a big renovation....rip off !! this is far from being a 5 stars hotel !! shame on you guys !! there are much better places in port Douglas .