we stayed at the mirage for 10 nights in October 12 !! the rooms are run down , the shampoo and conditioner from last era ,we paid full on price and its not included breakfast !! you already agreed to pay for breakfast and its absolutely disgusting, no cheese , no salami the coffee jags are dirty , the all place is run down big time !! this place need a big renovation....rip off !! this is far from being a 5 stars hotel !! shame on you guys !! there are much better places in port Douglas .

Stayed for the weekend but wish it was longer.The service and food and staff were all of high quaility standards.The whole atmosphere was just to ensure that we had a pleasant and relaxed stay.I thank all of the staff including the wonderful people at the golf course that made our stay enjoyable.

Ok I could go on and on how this place is a dump but I'm going to make it short (my husband and I on an around the world trip staying at SPG properties)...checking in is a joke because no one knows what's going on and takes forever, parking and walking in the dark to your room with no lighting, I would rather walk barefoot outside than on their carpet, the musty room smell, waking up with bites on my legs from the sheets and mattress, rattling air conditioner, major outdated property, and creepy. Concierge was less than helpful when asking about excursions. I may sound critical but our $30 p/n hotel in Thailand kicked this places butt!! I have stayed at a lot of SPG and Non-SPG hotels and understand everything isn't perfect when staying at a hotel but this place is a Royal Dump.

My husband and I stayed here for 5 nights and the one thing we were both appalled at was the level of customer service. The staff were far from friendly - it seemed as though we were a drain on their time. Any question we had was met with an attitude I would expect from a teenager, lots of excuses, where I would expect them to help us feel as comfortable and happy in our stay with them.

I could look past the outdated decor - we knew what it would be like from the pictures seen online (though I really hope they update it soon, as it would be a magnificent hotel if they did - and taught their staff some basic customer service skills).

The pools are the highlight - and I am sure most people who choose to stay here do it for that main reason. Breakfast was good, nothing to write home about, but a good range.

The friendliest staff we came across were the cleaners! Every member of the cleaning staff we encountered were the most friendly people! The air con in the rooms works well, the rooms were cleaned well, the mini bar was stocked well and there is a shuttle to town (however we had a hire car so we never needed this service).