My husband and I stayed here for 5 nights and the one thing we were both appalled at was the level of customer service. The staff were far from friendly - it seemed as though we were a drain on their time. Any question we had was met with an attitude I would expect from a teenager, lots of excuses, where I would expect them to help us feel as comfortable and happy in our stay with them.
I could look past the outdated decor - we knew what it would be like from the pictures seen online (though I really hope they update it soon, as it would be a magnificent hotel if they did - and taught their staff some basic customer service skills).
The pools are the highlight - and I am sure most people who choose to stay here do it for that main reason. Breakfast was good, nothing to write home about, but a good range.
The friendliest staff we came across were the cleaners! Every member of the cleaning staff we encountered were the most friendly people! The air con in the rooms works well, the rooms were cleaned well, the mini bar was stocked well and there is a shuttle to town (however we had a hire car so we never needed this service).
- Official Description (provided by the hotel):
- Beachfront Resort with guest rooms and private villas on Four Mile beach, convenient to Great Barrier Reef, Daintree Rainforest & deep-sea fishing. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Mirage Port Douglas Hotel Port Douglas
- Sheraton Port Douglas
- Port Douglas Sheraton