We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great experience” 4 of 5 stars
Review of Ramada Resort Port Douglas

Save Saved
You added Ramada Resort Port Douglas to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ramada Resort Port Douglas
4.0 of 5 Resort   |   316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)   |  
Hotel amenities
Ranked #24 of 46 Hotels in Port Douglas
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great experience”
4 of 5 stars Reviewed July 16, 2014

We just got back from our first trip to Australia. Our first stop was Port Douglas and the Ramada resort. The staff is absolutely wonderful! So friendly and helpful. The manager at the restaurant even loaned us some bug spray for our day trip to the rainforest. We asked him a few questions and he gave us lots of good information, and some bug spray! Very helpful and sweet. The rooms are just a bit older and the baths a bit tired, and our room had a view of a wall, but the resort overall is great and in a wonderful location. We would recommend this hotel to anyone looking to explore the Great Barrier Reef and the Daintree Rainforest areas.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

331 reviews from our community

Traveler rating
    105
    149
    47
    16
    14
See reviews for
75
164
11
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Mudgee, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 14, 2014

We stayed 3 nights and were given the walk in rate, which was quite good.
The room was spacious enough for the 3 of us, but there was black hair in the bathroom before we even used it ( we are all blonde).
When we went to make up the sofa bed for our daughter, there was no linen. Had to walk all the way to the front desk and pick up the sheets myself. Not enough staff.
The room was cleaned the first morning as expected but not the second. When I rang to complain, the staff said walk in rate rooms were not serviced daily. Would have been nice to be told on check-in. Inconsistent. Free Wi-Fi but poor signal.
There was way too little parking and if you drive into town for dinner, you will have to park out on the main road when you get back as the parking area is full by 6pm.
The restaurant was nice, the food was tasty but servings were small and a bit pricey.
The pool was the best part of the whole place.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 11, 2014

The room was bare, there were blood stains on the sheets, outside our door was a beer bottle full of cigarette butts, our early check in wasn't fulfilled, staff seemed miserable and the whole resort had a bad atmosphere. 3 days after leaving my credit card was charges $50 without even so much as a phone call. I attempted to contact the manager with numerous phone calls and emails but now were responded to. The place is definitely one to avoid. There are some lovely resorts in port douglas, this certainly is not one of them.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrenceville
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 10, 2014

The grounds are lovely, and they supposedly "upgraded" us to better room at no extra charge. My experience with the staff was very pleasant and the hotel location is great if you have your own car (although the car park is pretty limited ... there were several nights that I was concerned that I wouldn't be able to find a space when I returned to the hotel). Our room, while more spacious than most hotel rooms, seemed like a normal hotel room rather than an "upgraded" room ... but I don't know enough about all their room options to really know. The bathroom was very spacious. Ours was a first floor end unit (C114 I think) and the location was nice, just know that you have little less privacy with ground floor units because of all the people constantly walking past your windows. And our room felt damp when we first arrived, but that was nothing that a few hours with the A/C set on "dry" couldn't fix. My biggest issue was wifi ... in this day and age, where international travelers in particular often depend on wifi to connect with family at home, wifi should be included in the price. Free wifi was available at the pool and restaurant, but who wants to sit at the pool to make a call home? We ended up paying for wifi in our room. That alone would probably make me consider another option the next time we visit Port Douglas.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 8, 2014

This hotel is ok. The rooms are nice and modern and there is a great pool with a swim up bar. Our room had a full kitchen with everything we could possibly need to cook almost anything.
Just outside the rooms is less impressive. The corridor to the room is a dank and reminded me of a prison! I'm not sure why they chose a shade of sludge green... Our room on the ground floor opened onto a service alley and faced the hotel next door that had bright blue lights at night time. None of the rooms have balconies. If you are unlucky enough to have any of the many rooms that face either side of the property your view will either be this alley/blue hotel or a car park. Speaking of carpark, there were not nearly enough parking spots for the number of cars. A number of times we had to park on the Highway which made us a little nervous. It would be hard to stay here without a car because it is a fair way out of town. The last thing that bothered us, which is not really a deal breaker but it was a little disappointing, the spa that is advertised next to the pool is a day spa (an expensive one!) not a spa pool. There also was no bath in our room.
To end on a positive the staff were really nice and sitting by the pool at the bar was lovely. As I say it's not a terrible place, it's just lacking anything that makes it special.

Room Tip: Try not to get a room on the outside of the hotel.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo C, Guest Relations Manager at Ramada Resort Port Douglas, responded to this review, July 13, 2014
Dear guest

Thank you for taking the time to provide feedback to us regarding your recent stay here at Ramada Port Douglas. We greatly appreciate your comments, as they help us in our effort to continually improve our level of service.

Thank you again for your comments and we look forward to the opportunity of welcoming you back to Ramada Port Douglas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 6, 2014

Stayed here for a week over the School holidays in an apartment as we were travelling with the kids. Price was reasonable and you get what you pay for - reasonable facilities but nothing like you get in a 5 star resort. Good location and the grounds were well maintained and the kids liked the restaurant and pool. Only thing missing for the adults is a heated outdoor spa that most resorts have as standard - especially when the water temperature of the pool is on the cool side.
It was a bit further from the beach that I had expected but it was only a short walk away. Had a few maintenance issue with the apartment that took more than 2 days to repair but overall a nice enough place to put on your shortlist for family friendly places in Port Douglas.

Room Tip: Choose a deluxe apartment if you can - fixtures are slightly better
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo C, Guest Relations Manager at Ramada Resort Port Douglas, responded to this review, July 13, 2014
Dear Jon C

Thank you for taking the time to provide feedback to us regarding your recent stay here at Ramada Port Douglas. We greatly appreciate your comments, as they help us in our effort to continually improve our level of service.

Thank you again for your comments and we look forward to the opportunity of welcoming you back to Ramada Port Douglas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brisbane
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

Tonight we chose to dine at the restaurant as a group of eight (8). I asked our family to describe the restaurant on their experience....Perfect; fresh; quality; a rainforest experience; amazing presentation and delicious'. Both Stevie and Anja were delightful. Thank you for a wonderful evening.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo C, Guest Relations Manager at Ramada Resort Port Douglas, responded to this review, July 13, 2014
Dear guest

Thank you for taking the time to provide feedback to us regarding your recent stay here at Ramada Port Douglas.

We particularly appreciate positive feedback about our staff as this is a great way for the staff member and the management team to realise that we are delivering on our Count On Me! service promise. It is very rewarding for the team when we share this feedback directly with them.

Thank you again for your comments and we look forward to the opportunity of welcoming you back to Ramada Port Douglas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ramada Resort Port Douglas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramada Resort Port Douglas

Address: 316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Port Douglas
#19 Luxury Hotel in Port Douglas
#22 Family Hotel in Port Douglas
#24 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Resort Port Douglas 4*
Number of rooms: 30
Official Description (provided by the hotel):
Immerse yourself in a topical oasis .... Located a short walk from Port Douglas' famous Four Mile Beach the Ramada Resort Port Douglas provides a laid back tropical oasis set amongst relaxing rainforest gardens. The centerpiece of the resort is the heated tropical lagoon pool complete with waterfall and swim-up bar. The resort surrounds a unique pocket of Melaleuca rainforest, free flowing waterways and delightful lily ponds. Large barramundi can be seen swimming in the ponds, native birds and Ulysses butterflies with the iridescent blue wings make the gardens their home. Ramada Resort Port Douglas is the perfect base to just kick back and relax or for those who wish to get out and experience the World Heritage rainforests, Great Barrier Reef or the many attractions, tours and activities the region has to offer. Spacious and air-conditioned rooms, on-site restaurant and bar and the modern resort facilities all combine to make the Ramada Resort the perfect choice for your Port Douglas holiday. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Priceline, Cheap Tickets, Hotels.com, Tingo, Agoda, Odigeo and Venere so you can book your Ramada Resort Port Douglas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Resort Port Douglas Hotel Port Douglas
Mercure Port Douglas
Port Douglas Mercure
Treetops Port Douglas

Owners: What's your side of the story?

If you own or manage Ramada Resort Port Douglas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.