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“You can do better” 3 of 5 stars
Review of Ramada Resort Port Douglas

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Ramada Resort Port Douglas
4.0 of 5 Resort   |   316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)   |  
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Hotel amenities
Special Offer
10% off
Ranked #27 of 45 Hotels in Port Douglas
Sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“You can do better”
3 of 5 stars Reviewed September 13, 2011

My husband and I stayed at the Mercure (now Ramada) from 7th to 12th of September.

The grounds look lovely, well planted, they are cool and shaded, protected from wind and even have flowering orchids. The pool/lagoon is very pretty and the swim up bar is a nice feature. Many birds and other animals (a resident frog in the reception water feature and resident cockatoo) sound lovely and add to the tropical atmosphere.Walking to the beach only takes about five minutes and you can find coconuts dropped from the palms and husk them yourself, a real DIY treat!

We stayed in a superior room and they provided shampoo, conditioner, body wash, hand wash, shaving crème, and moisturiser which is much better than the shampoo and soap only that is quite common these days, even in four star accommodation. The bed was very comfortable and the rooms were styled like beach bungalows in neutral colours. The LCD TV had good reception and all the digital channels.

The shuttle bus to the town centre of Port Douglas is run by the township of Port Douglas, and goes on the same route through about 6 resorts. Its $4 each way or $7 return, you can also purchase a day pass for $10 and 3 or 5 day passes as well. We never waited more than about ten minutes for a bus and it only takes about ten minutes to get into town depending on how many people there are at other resorts.

Like previous reviewers we found the slamming doors to be a problem. It didn’t keep us up or wake us in the middle of the night but it was very noticeable during the day when we were dropping things off in our rooms. You just have to be wary of it and make sure you hold the weight of the door so it closes gently.

We usually have a tradition of either the last breakfast or last dinner in the resort but $30 pp for buffet breakfast was just ridiculous and there was nothing on the generic overpriced dinner menu to make them stand out so we didn’t bother. We found wonderful fare in town and with so much competition the food is reasonably priced and very good quality.

The only things that really got us annoyed was related to the ownership changeover from the Mercure Treetops to the Ramada. We chose to stay at this resort for the spa (advertised on getaway as overlooking the trees and water and looking just fantastic), the look of it from the website, the reviews, the frequent flyer points and the reasonably priced rooms. Well first of all there was no spa. We booked this trip in early June and only found out about the change when it happened in late August when luckily for us we tried to make a booking at the spa. After no response from the contact email for the spa I called the resort directly and the receptionist told me they had changed (that day) to the Ramada and the spa was closed until further notice. The resort is offering a discount to a spa in town, however it has received atrocious reviews so we didn’t bother going there. We made an appointment at the Sabaya Wellness Spa instead (and it was lovely).

I sent an email to the Hotel Manager and Front Desk Manager a week and a half before our stay, indicating our disappointment and would they be offering a discount to any other spas and I did not receive a response, which we found incredibly rude. Giving them the benefit of the doubt, when we arrived we inquired at reception as to whether they had received the email and told her the nature of our concerns. The receptionist on duty said that the Front Desk Manager, Anna, was in and went to tell her about us, then the receptionist (not Anna) came back and said Anna had tolde her they were having issues with emails sent to the reservations inbox (but we sent it to the managers individual inboxes...). The receptionist to her credit did apologise and said she was sure they would get back to us as soon as they got it. Anna never came to speak with us or left any sort of note apologising for the inconvenience and to this day I have not received even an acknowledgement of my email or our concerns. The impression we have received from these managers is that we were not important enough to them and they had more important things to worry about – the absolute height of rudeness and completely unacceptable customer service. If we hadn’t tried to make a booking we never would have found out. To make such large changes to the facilities and amenities should not go without notification to patrons who have booked well in advance.

Too add further insult the ownership change now also means they are not a frequent flyer member.

We were content with the quality of the room for the price but because of the way our concerns were handled and the disappointment in our expectations we would not stay there again. There is so much available in Port Douglas there’s no reason to settle for that. Also future customers should be aware that over half the rooms will be converted to self contained apartments for the timeshare members of the Wyndham group. I shudder to think what else will be changed!

Room Tip: There are four sections A-D and we stayed in D, the souther side(C-D) on the third floor. It overloo...
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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433 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 9, 2011

Stayed here from Tuesday 6th September was meant to be there for a week but changed hotels on Friday. Was woken all three days by people slamming doors and partying until 4am. Complained to reception and they said there was a wedding party going on all weekend and basically told us put up with it. I would advise people to stay here at there own peril this is the worst hotel we have ever stopped in and being well travelled we have stopped in a fair few.

  • Stayed September 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
291 reviews 291 reviews
45 hotel reviews
Reviews in 112 cities Reviews in 112 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed September 8, 2011

We treated ourselves to 2 nights here at the start of a 8 week backpacking trip through oz and NZ. It was nice. i cant remember what we paid and we spend the first day sleeping of the jet lag but the location was good. Port Douglas is a nice spot. We didn't use the pool but it did look quite nice. i wouldn't say this was 5* luxury but a fairly good 4*. Remember walking back through a private estate by accident. It was an affluent area.

Stayed October 2010, traveled as a couple
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A TripAdvisor Member
2 of 5 stars Reviewed September 6, 2011

Our stay at Treetops Port Douglas fell well short of our expectations for everal reasons.

1. The quality of the accommodation was more 2 star than 4 or 5 star. I won't provide a list of the problems but it was obvious from the outset that the rooms had not been maintained to a high standard for some time. The reason for this became obvious during our stay and I will cover below.

2. The quality of the room servicing was average at best. Again I won't provide the many examples but it was well below what we have experienced over many years of staying in hotels and resorts.

3. The resort changed ownership during the first half of our stay and we no longer received the benefits of Accor membership. The fact that neither the old nor new owners would honour the terms of our booking was annoying, as was the lack of formal advice that this would be the case either before or during our stay.

We wouldn't recommend this resort to anyone based on our experience nor are we inclined to want to stay at any Accor or Wyndham Group hotels/resorts in the future. It was obvious that neither organisation values us as customers.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 5, 2011

They changed the name of the hotel on the day we arrived to the ramada so had a problem finding the place, the staff were helpful and the pool in the middle of the complex is a good size,the doors to the rooms slam shut on their own so you do get woken up in the morning if someone checks out. there is free internet in the reception. It is a busy hotel but not to bad on the whole, the beach is a 5 minute walk away .It is about 5 minutes from the harbour andf there are free courtesy buses so no problem there.

Room Tip: alaways ask for a room on the 3rd floor overlooking the pool
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  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed September 4, 2011

Arrived at the Treetops Resort early hours of the morning to be greeted by a friendly member of staff who was very helpful. As a few people have commented the rooms do smell a bit,we just went out and bought an air freshner.We just put it down to the surroundings that we were in, the bed was very comfortable. We were here for 11 nights so were very dissapointed that we were not notified by Accor to say that the hotel was about to be taken over.! So like other people we were unable to use our Advantage Plus Card. The whole idea of booking this Hotel was that we could take advantage of the discounts! It did not spoil our holiday it just meant that we went into Port Douglas to eat! The room was cleaned every day except Sunday which was fine and we were still able to have clean towels from reception that day.The staff were very friendly considering they were about to have to work for a different company they adjusted very well. We really enjoyed our stay here and will definatly return to Port Douglas.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2011

Room was spacious, bright and very clean. Receptions staff were extremely helpful when asked about booking excursions etc. they also let us use the phone when we were having trouble with our bank. Pool are is nice although very shaded (if you wanted to sunbathe). Location was fine as although it is quite far from town the shuttle bus (reasonable charge) means that it really does't matter. We would definitely stay here again.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Resort Port Douglas

Address: 316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Port Douglas
#21 Family Hotel in Port Douglas
#21 Luxury Hotel in Port Douglas
#22 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Resort Port Douglas 4*
Number of rooms: 30
Official Description (provided by the hotel):
Immerse yourself in a topical oasis .... Located a short walk from Port Douglas' famous Four Mile Beach the Ramada Resort Port Douglas provides a laid back tropical oasis set amongst relaxing rainforest gardens. The centerpiece of the resort is the heated tropical lagoon pool complete with waterfall and swim-up bar. The resort surrounds a unique pocket of Melaleuca rainforest, free flowing waterways and delightful lily ponds. Large barramundi can be seen swimming in the ponds, native birds and Ulysses butterflies with the iridescent blue wings make the gardens their home. Ramada Resort Port Douglas is the perfect base to just kick back and relax or for those who wish to get out and experience the World Heritage rainforests, Great Barrier Reef or the many attractions, tours and activities the region has to offer. Spacious and air-conditioned rooms, on-site restaurant and bar and the modern resort facilities all combine to make the Ramada Resort the perfect choice for your Port Douglas holiday. ... more   less 
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Also Known As:
Ramada Resort Port Douglas Hotel Port Douglas
Mercure Port Douglas
Port Douglas Mercure
Treetops Port Douglas

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