My husband and I stayed at the Mercure (now Ramada) from 7th to 12th of September.
The grounds look lovely, well planted, they are cool and shaded, protected from wind and even have flowering orchids. The pool/lagoon is very pretty and the swim up bar is a nice feature. Many birds and other animals (a resident frog in the reception water feature and resident cockatoo) sound lovely and add to the tropical atmosphere.Walking to the beach only takes about five minutes and you can find coconuts dropped from the palms and husk them yourself, a real DIY treat!
We stayed in a superior room and they provided shampoo, conditioner, body wash, hand wash, shaving crème, and moisturiser which is much better than the shampoo and soap only that is quite common these days, even in four star accommodation. The bed was very comfortable and the rooms were styled like beach bungalows in neutral colours. The LCD TV had good reception and all the digital channels.
The shuttle bus to the town centre of Port Douglas is run by the township of Port Douglas, and goes on the same route through about 6 resorts. Its $4 each way or $7 return, you can also purchase a day pass for $10 and 3 or 5 day passes as well. We never waited more than about ten minutes for a bus and it only takes about ten minutes to get into town depending on how many people there are at other resorts.
Like previous reviewers we found the slamming doors to be a problem. It didn’t keep us up or wake us in the middle of the night but it was very noticeable during the day when we were dropping things off in our rooms. You just have to be wary of it and make sure you hold the weight of the door so it closes gently.
We usually have a tradition of either the last breakfast or last dinner in the resort but $30 pp for buffet breakfast was just ridiculous and there was nothing on the generic overpriced dinner menu to make them stand out so we didn’t bother. We found wonderful fare in town and with so much competition the food is reasonably priced and very good quality.
The only things that really got us annoyed was related to the ownership changeover from the Mercure Treetops to the Ramada. We chose to stay at this resort for the spa (advertised on getaway as overlooking the trees and water and looking just fantastic), the look of it from the website, the reviews, the frequent flyer points and the reasonably priced rooms. Well first of all there was no spa. We booked this trip in early June and only found out about the change when it happened in late August when luckily for us we tried to make a booking at the spa. After no response from the contact email for the spa I called the resort directly and the receptionist told me they had changed (that day) to the Ramada and the spa was closed until further notice. The resort is offering a discount to a spa in town, however it has received atrocious reviews so we didn’t bother going there. We made an appointment at the Sabaya Wellness Spa instead (and it was lovely).
I sent an email to the Hotel Manager and Front Desk Manager a week and a half before our stay, indicating our disappointment and would they be offering a discount to any other spas and I did not receive a response, which we found incredibly rude. Giving them the benefit of the doubt, when we arrived we inquired at reception as to whether they had received the email and told her the nature of our concerns. The receptionist on duty said that the Front Desk Manager, Anna, was in and went to tell her about us, then the receptionist (not Anna) came back and said Anna had tolde her they were having issues with emails sent to the reservations inbox (but we sent it to the managers individual inboxes...). The receptionist to her credit did apologise and said she was sure they would get back to us as soon as they got it. Anna never came to speak with us or left any sort of note apologising for the inconvenience and to this day I have not received even an acknowledgement of my email or our concerns. The impression we have received from these managers is that we were not important enough to them and they had more important things to worry about – the absolute height of rudeness and completely unacceptable customer service. If we hadn’t tried to make a booking we never would have found out. To make such large changes to the facilities and amenities should not go without notification to patrons who have booked well in advance.
Too add further insult the ownership change now also means they are not a frequent flyer member.
We were content with the quality of the room for the price but because of the way our concerns were handled and the disappointment in our expectations we would not stay there again. There is so much available in Port Douglas there’s no reason to settle for that. Also future customers should be aware that over half the rooms will be converted to self contained apartments for the timeshare members of the Wyndham group. I shudder to think what else will be changed!
- Official Description (provided by the hotel):
- Immerse yourself in a topical oasis .... Located a short walk from Port Douglas' famous Four Mile Beach the Ramada Resort Port Douglas provides a laid back tropical oasis set amongst relaxing rainforest gardens. The centerpiece of the resort is the heated tropical lagoon pool complete with waterfall and swim-up bar. The resort surrounds a unique pocket of Melaleuca rainforest, free flowing waterways and delightful lily ponds. Large barramundi can be seen swimming in the ponds, native birds and Ulysses butterflies with the iridescent blue wings make the gardens their home. Ramada Resort Port Douglas is the perfect base to just kick back and relax or for those who wish to get out and experience the World Heritage rainforests, Great Barrier Reef or the many attractions, tours and activities the region has to offer. Spacious and air-conditioned rooms, on-site restaurant and bar and the modern resort facilities all combine to make the Ramada Resort the perfect choice for your Port Douglas holiday. ... more less
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- Also Known As:
- Ramada Resort Port Douglas Hotel Port Douglas
- Mercure Port Douglas
- Port Douglas Mercure
- Treetops Port Douglas