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“Most enjoyable stay” 5 of 5 stars
Review of Grosvenor in Cairns

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Grosvenor in Cairns
4.0 of 5 Condominium   |   186 McLeod Street | Corner Grove Street, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #16 of 84 Specialty Lodging in Cairns
Peterborough, Canada
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Most enjoyable stay”
5 of 5 stars Reviewed May 21, 2014 via mobile

To start, Brian was an accommodating and personable host. He was always available when we required assistance.

The facility was clean, organized and convenient in terms of location. The room was beyond spacious and all fixtures were in good order.

We willingly recommend the Grovesner to persons visiting Cairns


Kevin and Barbara Duguay

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian099, Owner at Grosvenor in Cairns, responded to this review, June 23, 2014
Hi Kevin - Thank you for taking the time to leave a review of your stay with us, it is appreciated.

"Beyond spacious" is probably a bit over the top but the apartments are very big so there is plenty of room for everyone to spread out. Anne and I are glad you enjoyed your stay and we'd love to see you back thius way again soon - Brian
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101 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Rouen, France
1 review
5 of 5 stars Reviewed May 18, 2014

We spent 5 perfect days in Cairns at the Grosvenor, as a couple. The studio is perfect for a short stay, very comfy, quiet and clean, and ideally situated. But most of all, the staff is absolutely nice and awesome! Special thanks for Brian and Anne, who have been very helpful and available. We arrived late on a Sunday night and it hasn't been a problem, we asked them plenty of help and they've always been there for us...and they even sent us back some personal mail arrived too late after we left Cairns, at their own expense. In a nutshell, they are perfect! The Grosvenor is a home away from home and I absolutely recommend it to anyone who wants to stay a few days in Cairns.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian099, Owner at Grosvenor in Cairns, responded to this review, June 23, 2014
Dear Aelya - Thank you for taking the time to leave a review. Guest feedback is an important tool that allows us to gauge how well we are meeting the expectations of our guests. While a 1 bedroom apartment is larger and a bit more comfortable (and with a full kitchen), a Studio is chosen by a lot of guests when they are only staying a few nights. Our housekeepers work very hard to ensure all rooms are spotless and I have passed your comments onto them (and now they want a pay rise!).

Posting back your late mail was no problem at all, we were glad to be able to track you down and send it off to you before you left Australia - Brian and Anne
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Brisbane, Australia
1 review
5 of 5 stars Reviewed May 6, 2014

My parents and I have just spent 5 nights at the Grosvenor. We couldn't have asked for more. There is ample space in the apartments with excellent kitchen facilities. They are spotlessly clean, with fresh towels as needed. The area is very quiet and only a short stroll from the esplanade, excellent restaurants and supermarket. Anne and Brian have been very helpful advising us on the best excursions and local knowledge. We would stay there again when we next visit Carins.

Room Tip: Our room over looked the main road and that was quiet.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian099, Owner at Grosvenor in Cairns, responded to this review, May 20, 2014
Dear Elizabeth - Thank you for taking the time to leeave a review of your recent stay with us. Your comments re how clean the apartment was has been passed onto our housekeeping staff (who do a really great job). We look forward to having you stay with us again - Brian and Anne
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Rosebud, Australia
1 review
5 of 5 stars Reviewed May 4, 2014

We have just come back from spending 5 nights at the Grosvenor and had a very relaxing time. We had a studio and a one bedroom apartment with an interconnecting door and it made a spacious two bedroom/two bathroom apartment which was comfortable enough for myself, my husband and my parents. Nice pool area with a BBQ which we used for a sausage sizzle one night. Good location too - not too far to walk into town or less than $10 for a taxi from the Esplanade and also lots of eating places nearby. Very helpful owners too - it wasn't a problem when we had to add an extra night because our flights changed and lots of info regarding the local area given at check in.

Room Tip: Ground floor apartments have balconies.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian099, Owner at Grosvenor in Cairns, responded to this review, May 20, 2014
Jane, thank you for your review and your kind comments. Anne and i are happy you and your parents enjoyed your stay so much. We think the location of the Grosvenor is just about ideal; not in the city center (and so away from all the nightclub and nighttime noise) but slose enough to be only a few minutes away from everything - Brian and Anne
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Guildford
Top Contributor
86 reviews 86 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed May 2, 2014

We have just spent 6 nights at the grosvenor in cairns and had a fantastic time. This was due to the friendliness and helpfulness of Anne and Brian. On arrival Brian immediately made us feel welcome, checked us in and gave us a full briefing on where we were and how to find everything and to get to places, he made it so simple for us.

Anne's knowledge of the many trips and outings is brilliant and she books everything for you, making it all hassle free. Anne also shares her experiences which is so nice, it makes you feel so relaxed and look forward to outings.
Everyone staying when we were there was so friendly, we used to meet up outside reception or at the pool to catch up on our days adventures!

We stayed in a studio which was very well equipped with fridge, kettle, microwave, toaster, cutlery, crockery and supplies of tea, coffee, sugar and milk refreshed everday, amazing service.

The room had a great size bed, table and chairs, AC and fan. The bathroom had a great over bath shower and there was always hot water.

The swimming pool is small with a waterfall feature but plenty big enough to cool off in. Skinny dipping optional haha, had to get that in Brian!!
The pool area is lovely, surrounded by trees and plants. There is a BBQ area, tables and chairs and the comfiest bed chairs, I kept dozing off on them!

Have to mention Justin, the friendliest handyman in the world. Even when he was busy, he had time for the guests and was genuinely interested in what we'd done or were doing. Lovely to have met you Justin, really enjoyed our chats.

A huge thankyou Anne and Brian, you truly are the epitome of the service industry and we both agree, the grosvenor is no 1 on our list of accommodation we have stayed in worldwide, the atmosphere is totally the best!
All the best, Sue and Alan

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian099, Owner at Grosvenor in Cairns, responded to this review, May 20, 2014
Sue and Alan - Thank you for taking the time to leave a review of your recent stay with us.

A guest's holiday experience is made much more positive and enjoyable if they get not only good accommodation but also great service and we work hard to try to ensure that we treat all of our guests as individuals and not just another number staying in one of our rooms. We also encourage our staff to be friendly and have a 'chat' with our guests if the oppourtunity presents itself (without being intrusive). Justin really appreciated your comments; he's a great bloke, a hard worker and he loves helping out our guests whenever he can.

Once again, thank you for your postivie comments, Anne and I appreciate the feedback and we have passed them onto all of our housekeeping staff.

Brian and Anne
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Brisbane, Australia
1 review
5 of 5 stars Reviewed May 1, 2014

I spend 3 nights with my parents and girlfriend in The Grosvenor and I think it is a really good value for money.
I didn´t such a good place. The apartments are really big, they have their own bathrooms.

It is located in a calm area. But you can find restaurants and a supermarket in a walking distance.

During the night no noises at all. That it is really good if you are doing lot of excursions. You need to be rest, and the beds they are really comfortable.

I recommend to everyone who wants to spend some days in Cairns

Room Tip: Just talk to them. They are really nice and they will help you with all of your needs
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian099, Owner at Grosvenor in Cairns, responded to this review, May 20, 2014
Gorkx, thank you for your comments and for taking the time to leave a review of your stay. Guest feedback is always important to Anne and I as it helps to reinforce what we and our great staff are doing correctly but also (occassionaly) it highlights something we need to give more attention to. As an example, we noticed that a few guests were commenting to us that the Studios were very good value and quite comfortable for a short stay but as they had no kitchen or cooking facilities, a microwave to heat things up would be handy. As a result we are now placing microwaves in all of the Studios.

You stayed in a 2 Bedroom apartment with your family and we thank you for your comments re the size, cleanliness and quietness of your accommodation - Brian and Anne
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Sydney, Australia
1 review
5 of 5 stars Reviewed April 21, 2014

I stayed here for a recent trip away with friends. There were 5 of us staying in a linked 2 Bedroom Apartment which had a huge amount of room for us to fit in. The rooms were clean and tidy and the staff were exceptional. The friend who booked our flights home to Sydney had us on the 6pm out of Cairns so it was a fantastic that we were offered the option to use the room throughout the day to save us carting around our bags and sore heads before our flight home but rather enjoy the air conditioning in the room and a chance to catch up on some lost sleep. Thanks to Brian and Anne for their hospitality and would recommend this hotel to both groups of friends and families looking to stay in Cairns.

Room Tip: Linked 2BDRM near reception was quiet and didn't hear any noise from pool or road.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian099, Manager at Grosvenor in Cairns, responded to this review, April 24, 2014
Thank you Michael for taking the time to leave a review of your stay. Anne and I are always pleased when guests enjoy their stay with us and if we can do something extra (like a late check out) we always try to accommodate the request. - Anne and Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor in Cairns

Address: 186 McLeod Street | Corner Grove Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #16 of 84 Specialty Lodging in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grosvenor in Cairns 4*
Official Description (provided by the hotel):
Grosvenor in Cairns is the perfect venue for your holiday or business trip to Cairns in Tropical North Queensland. Affordable, spacious, clean, comfortable 1 and 2 bedroom, fully self contained holiday apartments set in a tropical garden setting complete with solar heated pool/spa. Studios (no cooking facilities) are also available. The resident on-site managers will provide every assistance from booking tours to finding a good restaurant. NEW- WiFi internet access is now totally FREE in all apartments and outside areas. The 24 hour a day - 7 days a week gym / fitness center located only 200 meters away is also now totally FREE for all of our guests to use during their stay. Resdtaurants, Hotel, Supermarket, Bottle Shop, Take Away (Pizza, Fish & Chips, Chinese, Thai, Kebabs) all within 250 metres. ... more   less 
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