The physical setting is very nice – just as pictured. We required a two-bedroom, two-bath apartment. There was plenty of room for the 5 of us. The kitchen was sufficient for some broiling for dinner and for breakfasts, etc. The location was OK but manageable – a little bit far from the lagoon area and markets. Kevin et al. were attentive to our needs. All of that being said, there were some minuses. Our apt. seemed a bit shabby and ill lit. My night-stand looked like a thrift shop rescue, couch was frayed, coffee table glass chipped. Our folding bathroom door kept falling off of the track and required repair. The showers would benefit from a good steam cleaning. We also learned what a self-contained apt. is, as opposed to a serviced apt. The new tenant is supplied with a start-up kit – one roll of toilet paper/bathroom, one bar of soap, one dishwasher soap packet, etc. Everything else you either buy at the market (if you are a longer-term tenant) or from the front desk. This was new one on us. All in all, an OK place to stay – nice landscaping and pool area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for your feedback, glad to hear you enjoyed Cairns.
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Far North Queensland is known for fresh air and tropical climate, Markets and lagoon are around a 10 min walk from here and we have never hidden that fact. Cairns weather and wide flat walking streets make it easy and pleasurable. Cairns offer a unique tuk tuk pushbike ride and for a small fee they are happy to ride you home, this is fun and different for anyone with tired legs.
Peoples interpretation of thrift shop rescue and their expectation will differ every time. However the apartments are all individually owned and upgrading is usually staggered, we are constantly working to improve your experience. Knowing of the apartment you stayed in, I know this lamp is not old or 2nd hand, just may not have been your taste. Lighting regulations have changed in Australia to conform with green energy and most of the fluro lights are just not as bright as the old incandescent bulbs. You may have also been visiting while we have some cloud cover (this does happen in the tropics - keeps things green) and most homes will be dull.
Self contained apartments mean you don't have the daily servicing that a hotel provide and clearly stated throughout our advertising. Your start up kit contains 2 rolls of toilet paper per toilet (one on the peg and a new one in the cupboard. As you were in 2 bedroom 2 bathroom apartment = 4 rolls of paper would have been supplied. All apartments are given, 2 x dish liquid sachets, 2 x dishwasher sachets, 1 shampoo and 1 soap per bathroom, 2 x laundry sachets, tea, coffee, sugar sachets for 6 persons of a coffee and tea each and a small milk in the fridge.
The folding bathroom doors are a little clumsy and maintenance is constant, sometimes a little care in closing / opening them is needed, but if anyone has any trouble with them, Kevin is always approachable & available to fix it pronto.
We appreciate honest feedback and it helps us understand peoples expectations and areas of improvement. We are sorry to hear your experience was not what you expected to find.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.