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“You can do much better for the price!” 2 of 5 stars
Review of Cascade Gardens

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Cascade Gardens
3.5 of 5 Hotel   |   175 Lake Street, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #24 of 66 Hotels in Cairns
Sydney, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“You can do much better for the price!”
2 of 5 stars Reviewed August 25, 2012 via mobile

First impressions where ok. Pool was small and unappealing. Location was a good 10 to 15 min walk out of town so not very convenient at all. The studio room was pleasant enough but the "king bed" was actually two single mattesses in a king frame with a gap down the middle which made it impossible for a couple to sleep together. In was also very uncomfortable as the mattresses were so old you could feel the springs...we had terrible nights' sleep. We told the staff we were unhappy with the bed and they made the excuse that that's what they slept on and had no problems (which was totally irrelevant to our complaint). The TV did not face the bed so you could only watch from the chairs which had very thin cushions which were very hard and not suitable to relax in.
We asked to check out a day early and they would not comply with our request without charging us.
Consequently we felt like prisoners, not guests, as we simply did not want to be there. Not a very good customer relations strategy for the sake of one night's revenue.
We found the manager was good at acting pleasant if all was well but who's personality would "turn" when one would politely raise an issue.

So in conclusion find somewhere better than Cascade Gardens Cairns.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
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    10
    6
    4
See reviews for
9
34
5
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 9, 2012

Comfortable convenient studio and 2 room suites close to the centre of Cairns. The bed was very comfortable.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lowerhutt NZ
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 5, 2012

Spent a week here in June. Able to be self sufficiant, full kitchen facilities and washing machine. A quiet area and a short 10 min walk to city centre. Helpful managers. The only little thing we found was that our room was a bit dark at night, probably needed stronger light bulbs, strained my eyes writting my travel journal(pages and pages, did and saw heaps). Would stay again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 2, 2012

Well other than having the most powerful shower I have ever experienced the accommodation is really useful, practical, central, and safe.

Everything is within a 10 minute brisk walk. So if you have hired a car it can be parked safely in a gated pin secured compound leaving you to walk into town, have a meal, cinema or anything else.

Staff very welcoming and helpful no matter time of evening or morning. Staff really keen to please and encourage any genuine feedback to improve profile and experience of the hotel. Even encouraging direct contact to make bookings as opposed to using aggregator websites.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2012

We came back a week ago from a fantastic 5 night stay in Cairns.

We thoroughly enjoyed our stay at Cascade Gardens. Glenda was extremely nice and helpful to us from the minute we arrived. Nothing was too much, and was really helpful with info on things to do and see while we were in Cairns. Was really nice to have such good friendly service, even after hours.

Good secure hotel, the room had everything we needed and was clean and tidy. Well equipped for someone wanting to cook meals etc. Especially loved the pool and outdoor area, and had a great bbq area to enjoy in the evenings.

Good location, good walking distance to the esplanade, restaurants, shops and night markets.

We absolutely loved it and I would recommend it to anyone one wanting a well priced self contained place to stay.

Thanks again Glenda and team for a wonderful stay. Will definitely be back next time were in Cairns.

Debbie, Sue and Della.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ogilvie, Minnesota
1 review
5 of 5 stars Reviewed June 10, 2012

What a wonderful welcome! Makes one feel like family when you are miles away from your own family. Anything I needed, I got.Very homey...can have privacy or choose to joing in. When time allows it was great to have tea on a weekend morning and BBQ on Sunday evenings. Everything is clean and comfortable. I look forward to my next visit to Cairnsand staying at the Cascade Gardens. It's walking distance for almost everything.

Room Tip: Share your needs and the establishment tries their best to accommodate.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane australia
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 6, 2012

Room ok needs a bit of re decoration but staff were very helpfull and went out of their way to help good location close to beach and town centre.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cascade Gardens

Address: 175 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Beach Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cascade Gardens 3.5*
Official Description (provided by the hotel):
If you want to experience Cairns - do it in style and stay with us. We are a family run business and we live on site which gives our resort that personal touch. We love helping our guest and pride ourselves on making sure your holiday is the best it can possibly be. The resort lies in the Heart of Cairns, within a five minute walk to the Cairns CBD or our famous stunning lagoon pool which is located along the tranquil Cairns Esplanade. We offer fully furnished boutique style apartments equipped with everything you need for one guest or five. We have cute to boot studio apartments - perfect for couples on a romantic getaway or that conference with work. Our studios boast full kitchen facilities as well as LCD TV to watch whilst you relax in bed. Our desirable One Bedroom apartments are perfect for couples or Families. They offer that touch more privacy and come with full kitchen and washing facilities. Our Amazing two bedroom apartment is truly stunning. It boasts a massive master bedroom complete with en-suite and spa bath. There is also a second bathroom, huge living area and full kitchen and washing facilities. Truly beautiful! We also offer accommodation in a small dorm for backpackers who wish to stay in style and are looking for a more upmarket option. Our resort also offers our guests gym facilities, a public laundry on site including washing machines and dryers. A beautiful pool area complete with a bubbling spa, shady umbrellas and reclining chairs to melt the stress of daily life away. A large BBQ area perfect for a gathering with friends and family. We also offer a fully equipped tour desk to book all your tours to the amazing Great Barrier Reef to skydiving for all you adrenaline junkies. ... more   less 
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Also Known As:
Cascade Gardens Cairns
Cascade Gardens Hotel Cairns

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