We took the cruise about a day before Cyclone Ita was due to pass through Cairns. While most other cruises had cancelled their trips for the day due to bad weather, Reef Experience were still operating. Since we only had a limited number of days in Cairns, we thought it would be a good idea to go with these guys as we wouldn't have been able to see the reef another day! There are some cons about Reef Experience- free scuba dive should you choose to do one; brief presentation by a 'marine biologist', which was nice; friendly staff.
However, unfortunately I don't know that I'd recommend this cruise. I know that the weather was bad which is beyond anyone's control, but by the end of the trip I felt we were ripped off. The tour is meant to include a visit to two different sites as well as a glass bottom tour. We were only taken to one spot due to the water being too rough. That would be fine except that the water was so rough that it was really hard to snorkel. We were also very limited to how far out we could snorkel and visibility was very poor. Although they claimed we were going to the best reef of all (Norman reef), after seeing the reef, I can say for sure that this reef is not the most beautiful. It would have been good if they could have offered us a discounted rate for the cruise for going out to only one spot and not operating the glass bottom boat. Or that they should have not operated the cruise at all on the day knowing the weather was not going to cooperate!
As mentioned earlier, staff are friendly, but also not the most professional. I watched as a handful of the crew mooned at another boat as it passed by (assuming it must have been a rival company?). It was very inappropriate considering there were quite a few passengers right in front of them watching them bare their bottoms!
Maybe our experience with them would have been better on a different day, but I would be trying a different company on my next visit to the reef.
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