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“No view, a little far from marina, but close enough to Cairns Central” 4 of 5 stars
Review of Tropical Heritage Cairns

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Tropical Heritage Cairns
3.5 of 5 Hotel   |   8 Minnie Street, Cairns, Queensland 4870, Australia   |  
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Ranked #7 of 66 Hotels in Cairns
singapore
Top Contributor
227 reviews 227 reviews
71 hotel reviews
Reviews in 93 cities Reviews in 93 cities
111 helpful votes 111 helpful votes
“No view, a little far from marina, but close enough to Cairns Central”
4 of 5 stars Reviewed July 13, 2014

E-mails answered promptly, good follow up, friendly front desk staff. Rooms sized quite nicely. Small, quiet hotel.

Internet was free, but limited to time and requires an issued coupon. But in general, I faced a lot of this coupon, password-protected wi-fi in Australia. Quite annoying.

The room I booked had a queen bed in the main section of the room with dining table and kichenette, a smaller room with two singles. One bathroom.

The room was reasonably clean, a little bit dated. Only one remote control for 2 air conditioners in each of the rooms. It didn't work in the smaller room, had to manually press the on/off button.

Tiny balcony overlooking the roofs of other establishments.

The kichenette has a sink, microwave, fridge. Dish cloth, table cloth, sponge, washing detergent provided. An un-sharp knife, sad microwave cooking utensils provided. Eating utensils, plates, bowls etc provided. Altogether, I thought this was quite good.

Dining table very useful. Went to Ocean World Seafood, picked up a cold crab and enjoyed some fresh crab.

Parking on the street perpendicular to the street where the hotel fronts. But free street parking in front of hotel also available. Quiet street.

On first glance nothing near hotel, but turn around the corner and there is a Thai restaurant, I believe. At least one eating establishment.

Otherwise, walk about 15 minutes to the CBD for more options, or head toward Sheridan Street for less pricier options. Cairns Central within 10 minutes walking distance. 20-25 minutes walk to the Marina at least.

Would stay again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, August 13, 2014
Thanks for your comments, it is good to know how guests perceive us, and yes we are away from the Esplanade but most of our guests see this as an advantage, little noise and not as busy.
in terms of internet , yes this is the way things are done here, but the Cairns Council is considering extending their free wifi to a larger area which will delight most tourists.
again we do hope that your stay in Cairns will bring you back one day
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354 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Bethesda, Maryland
Top Contributor
88 reviews 88 reviews
76 hotel reviews
Reviews in 66 cities Reviews in 66 cities
186 helpful votes 186 helpful votes
3 of 5 stars Reviewed July 7, 2014

I booked this motel based on it being ranked #2 hotel in Cairns (although I see now that it has fallen in its standing). Although the proprietor was nice (even giving us a ride to the marina to catch our ferry), this didn't make up for a number of other deficiencies. Although the room was large and clean, the hallways had a musty odor and the room looked worn and furniture cheap. View was of a tin roof and some other worn down buildings. The location, although quiet, didn't seem as though it was in the best part of town. There were few eating accommodations nearby and the marina appeared to be a hefty hike (possibly 20 minutes). I had thought breakfast was included, but was told it would be an extra $5. We decided to take a pass on this--and I'd suggest taking a pass on this motel unless you can get a very good rate there. Our rate was $155/night, and I'm sure we could have done better for this price elsewhere. I would recommend something closer to the marina, which is much more scenic and has many restaurant choices.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, July 9, 2014
I am not sure where you obtained the #2 rating, the Heritage has rated between #5&#6 for the past 2 years and this can easily be verified by looking up Trip Advisor. We do not profess to be a 4 or 5 star hotel (not a a motel) we rate 3.5 Stars and charge accordingly. You then make rash statements about cheap furniture which is nonsense, the odor in you describe are fairly normal in the tropics and have nothing to do with cleanliness, it is simply humidity.
You may not be aware, we do not rate hotels, it is done through AAA and in the case of Trip Advisor through our guests who continue to rate the Tropical Heritage in Cairns highly and as I said previously consistently.
May I suggest next time you write a review you should check your facts.
Peter Barter
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Gilbert, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2014

This place is very basic. If all you need is a place is a place to sleep this is the place. No frills. But you will be very surprised at the exceptional service they provide. The staff go over and beyond doing what they can to make your stay comfortable and hospitable. And they are not fake about it. They are truly genuine about helping you with directions, advice, booking a tour, towels for a reef tour, etc. They know all they tricks of the town and went out of their way to help a couple of foreigners. The price was just right but the memory of being treated heavenly was priceless.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, July 9, 2014
Thank you for your review, we are pleased you enjoyed your stay at the Tropical Cairns Heritage and in Cairns, we look forward to seeing you again in the near future.
Peter Barter
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South Lake Tahoe, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 1, 2014

We stayed one night before boarding a live aboard dive boat. The staff could not have been nicer. They loaned us the towels needed for the boat even though we were not returning there after the dive trip (yes, we did return the towels!)
We booked two studios online and the staff contacted us to revise the booking to a suite with a connecting studio. Same price and more space. Very thoughtful.
They also suggested we eat at the RSL Club on the Esplanade - cheap eats in an otherwise pricey place.
The location is an easy walk to the Esplanade and town.
The rooms were comfortable and clean.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, July 9, 2014
Thank you for your review, we are pleased you enjoyed your stay at the Tropical Heritage. Rosemary does go out of her way to provide the best service possible and this reflects in the consistently good reviews. Hope to see you in the future
Peter Barter
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Berkeley, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 30, 2014

This hotel is a 10 to 15 minute walk to the harbor. The front desk was exceptionally cheerful and helpful. My only complaint was the breakfasts which were very bad. There were plenty of good breakfast places five minutes walk away.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, July 9, 2014
We appreciate the time you have taken to write a review and look forward to seeing you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 14, 2014

If you're looking for a high class, pricey, hotel, this is not the one to choose.
If you're looking for a very friendly, charming, convenient, and "mom's apple pie" type hotel, this is it.
We were very happy with the personal attention of the staff, the helpfulness, and the friendliness of the staff. It was more of a Bed & Breakfast type stay, versus a hotel.
The general Manager even gave us a free ride to our Great Barrier Reef tour on the morning of our tour.
Sometimes, you just want to see more of the personal side of a city when you're traveling and on vacation, and the Tropical Heritage staff added that touch

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, May 15, 2014
Thank you for your comments, as you say, we are not the high price hotels, but we do try to give our guests a "local" experience and ensure that they remember Cairns positively.
hopefully you may return some day and we can look after you again
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Berkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2014

It is only a ten minute walk to the boardwalk/esplanade... Quietly located, which is a bonus since central Cairns can be quite busy/noisy. It is clean, and well run.

Nothing was too much trouble for our hostess - Rosemary? - who took us in her car to our various pick-up points. Thank you. Conclusion - Try it.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, April 29, 2014
Thank you so much for your review, we do try to provide the best in service and value , and whilst we are not on the Esplanade, as you say we have a quiet location , close to everything, plus you can get a good sleep.
we are glad you enjoyed Cairns, hopefully you will return one day.
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tropical Heritage Cairns

Address: 8 Minnie Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Free continental breakfast when full room rate applies. Restaurant only open for breakfast. Shuttle bus between airport and hotel provided under contract, fees apply. Taxi service is available approx $25 each way. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. Rosemary Robertson Manager ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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