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“Clean, spacious, friendly and well located” 5 of 5 stars
Review of Tropical Heritage Cairns

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Tropical Heritage Cairns
3.5 of 5 Hotel   |   8 Minnie Street, Cairns, Queensland 4870, Australia   |  
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Ranked #7 of 66 Hotels in Cairns
Dunedin, New Zealand
Top Contributor
70 reviews 70 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
“Clean, spacious, friendly and well located”
5 of 5 stars Reviewed January 8, 2013

The two room suite was inexpensive, and big enough for the whole family. The staff are wonderful - helpful but not intrusive, frindly and just decent people.

The place is spotless, and although not right in the centre of the downtown it is only 5 minutes away, and a pleasent stroll.

Very good standard for decently priced accommodation.

Room Tip: The suite (twin in bedroom, queen in lunge) was worth the extra $
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, January 9, 2013
Thank you for taking time to write such a positive response. It is encouraging for myself and indeed the management and staff to know we are satisfying our guests. We look forward to seeing you again in t he near future.
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
    191
    124
    33
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Orlando, Florida, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

We stayed 2 separate nights, right before and after stay on one of the islands. Hotel staff very friendly and helpful, they also gave us a rider to the harbour. They allowed us to store extra luggage there between our stays. Easy to walk to many restaurants, very peaceful.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, January 6, 2013
Thank you for taking time to write a review - we are pleased that you enjoyed your stay and that Rosemary and her fantastic staff made you feel welcome and assisted you with transport and storage of luggage. We look forward to seeing you again in the future.
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 25, 2012

Two main things made the stay at Heritage most enjoyable. Firstly, the cleanliness of the room and the building in general was unmatched to anywhere I have stayed in recent times. Secondly, the service from reception was faultless. From arrival to departure, we received excellent customer service. The really nice thing that we were treated as guests and not simply numbers walking in the door. The only thing which was a little disappointing was the noise generated by the old in wall air conditioner. Sleeping was a little difficult with this running but bearable. I highly recommend the Heritage and will certainly return in the future.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, December 28, 2012
Thanks for your review, I know Rosemary will be tickled pink to read about her feat in communicating with you - she does this to all reservations. We hope you can revisit us sometime in the future!
Sir Peter
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 21, 2012

Within walking distance to restaurants, The Esplanade, pier, casino but without the noise. Staff very obliging and helpful making my stay in Cairns most relaxing and enjoyable. Rooms good size and have recently been revamped. Small dining area on lower floor that is set up each morning for breakfast.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, December 28, 2012
Thank you your review, we are pleased you enjoyed the stay, I respond to most of the reviews on behalf of Rosemary and I know whe will be very pleased that you found the hotel comfortable, clean - she goes to great length to make every feel at home.
Sir Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2012

Right from the start we realised that the Heritage would be wonderful. Rosemary was the only manager of six hotels that bothered to e-mail us back with a welcome when we booked. This hotel is an oasis of tranquility we could go back to after a busy day out on the reef. we had a ground floor room with a small terrace that had palm trees and other sub tropical plants that attracted birds of all colours. The continental breakfast was really good value with fresh fruits etc. but the real treasure at the Heratidge is without doubt the manager Rosemary she goes out of her way to help at any time, is so friendly,will help arrange any trip and even transported us down to the quay. If you have someone like Rosemary in charge her sense of duty and service to guests filters down to the staff. We had an early (5.30am) departure and despite having a heavy cold Rosemary was there to wave goodbye. If you are looking for hotel thats a short walk from pubs and the main town with a calm atmosphere and friendly staff look no further. Thanks for everything Rod & Chris E

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, December 13, 2012
Thank you for writing a review. My company has been in the hospitality business for almost 50 years, most of which has been in PNG where we own and operate the Madang Resort and Kalibobo Village - recently the company began investing in Cairns with the purchase of Cairns Heritage in 2010 and more recently purchasing the Cairns Sheridan Hotel. What is amazing is that Rosemary who also comes from PNG has been able to convey true PNG hospitality and I am pleased that you too have had the experience and trust that you will return. Again, thank you.
Sir Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 4, 2012

We only spent one brief night at the Heritage - had a late flight in and left fairly early the next morning for Green Island, so unfortunately we didn't stay long enough that I could fully review this accommodation but everything we experienced while staying there was great. Rosemary was invaluable from start to finish. We had actually chosen this place from the Trip Advisor reviews about her and she did not disappoint! We emailed her before our trip to let her know about our late arrival and she was so accommodating, she let us know how we could get in after hours, etc, but it turned out she was there to greet us after all. She is friendly, funny, and very helpful with suggestions, directions and she even drove us to the ferry terminal the next day, saving us a sweaty walk with all of our luggage!

The room was very basic but clean (bonus, there is an elevator!), quiet and comfortable and the whole hotel is decorated with gorgeous photos and artwork she has collected from Papa New Guinea, a great touch. Good quality for the price, and a convenient location, would definitely recommend it if you're looking for a nice, budget hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, December 13, 2012
Your comments are very much appreciated. The Heritage Cairns is a very special place, it is not designed to be a Hilton, it is a home away from home and Rosemary personal attention to her guests has been well noted. We hope you can revisit us again in the near future.
Sir Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2012

Rosemary is a jewel and takes excellent care of guests. This was a terrific place to stay for our 3 nights in Cairns. We had a fridge, a place to do laundry, a balcony, and a true king size bed. Pure heaven. It was quiet at night and easy walking distance to all the fun. Go out at twilight and you can be among all the fruit bats and flying foxes as they take off for the night. That was amazing! If we're lucky enough to get back to Cairns again, will definitely stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, December 13, 2012
Thank you for your response, as I reside in PNG the reviews help me through the eyes of our valued guests and we certainly aware of Rosemary's hospitality, she is qute amazing.
Sir Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tropical Heritage Cairns

Address: 8 Minnie Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cairns
#6 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Free continental breakfast when full room rate applies. Restaurant only open for breakfast. Shuttle bus between airport and hotel provided under contract, fees apply. Taxi service is available approx $25 each way. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. Rosemary Robertson Manager ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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