Staff are okay, but emails sent not acknowledged or answered. However on arrival, they did refer to e-mail, so they received it, just couldn't be bothered to answer it.
When I booked it was still the Best Western on the website etc, but since then not.
The upkeep of the hotel requires more attention. It is fairly clean, but not very clean. I prefer the block of rooms that are attached to the reception as the access to rooms are internal. The other block's stairs are external and facing the street.
A small microwave is in the room, which is convenient. Hot Kettle, tea, coffee included.
It was a triple share room, and average sized for two, but too small for three. A little dining table with two chairs included. Chairs and a little table for balcony.
Third bed on wheels kept moving as they only put two stopping plates under two wheels.
Provision of linens etc was inconsistent. Shower cap provided on first day, but not the rest. One day, we had two packets of shower gel and no shampoo. And all-in-all, they provided only one of each for three guests, which is too little. Sometimes there was a hand towel, sometimes not.
Internet free and computer complained it couldn't connect, but the Internet actually worked. The signal was weak for computer, but for mobile phones no problem.
There is a small carpark attached, pool and BBQ facilities, laundry ($3/load). However, since nothing is provided, the BBQ is virtually unuseable unless you travel with a set of cooking utensils.
Hotel needs to pay more attention to housekeeping.
Average all around, but all in all, a much more worthwhile deal than the Adobe Motel and slightly closer to town. Better parking facilities.
- Official Description (provided by the hotel):
- City Sheridan is located close to the city center of Cairns, regarded one of the most popular hotels in a region that is viewed to be a must visit destination in the world. Cairns is surrounded by lush rainforest, beautiful tropical waters and scenery that has to be seen to believe. Staying with us at the City Sheridan you will be located within a 10 minute walk to Cairns best city attractions including; Cairns central shopping center, large number of world renowned restaurants catering for all cuisines, plenty of lively bars and clubs, Cairns Civic Theater, Cairns Convention Center, Cruise Ship Terminal, Bus Terminal, Museum, Arts Gallery, Train Station, Reef Fleet Terminal and the Reef Casino. City Sheridan is also only a 5 minute drive from the airport. ROOMS Our rooms are large in size and cleaned daily. We offer free wireless internet throughout the hotel. All rooms have their own private bathroom and balcony that opens the rooms to the wide open tropical weather and scenery. For in room entertainment your room has a 32-inch TV with free in house movies. Other inclusions is a microwave, fridge with mini-bar, iron and ironing board, hairdryer, safe, tea and coffee making facilities, and a desk with chairs. Your balcony is furnished with a table and 2 chairs. FACILITIES City Sheridan facilities include a tropical outdoor swimming pool with cascading waterfall, tour booking desk, guest laundry, and onsite car parking. City Sheridan also has the Sheridan Lounge Bar, a great place you can meet other travelers and share your stories while enjoying a beverage. The Sheridan Lounge Bar also has a computer terminal with free printing facilities. SHERIDAN RESTAURANT Sheridan Restaurant serves continental breakfast buffet daily from 7:00 am through to 10:00 am. Enjoy your morning breakfast poolside in the company of tropical palm trees and a cascading waterfall. SHERIDAN LOUNGE BAR: After a day out enjoying all the fantastic adventures that the Tropical North Queensland has to offer, relax pool side with a drink chosen from our large selection of beers, wines and spirits. TOUR DESK: City Sheridan tour booking agents are always available to help you through the large variety of adventure options. Great Barrier Reef, Cape Tribulation, and the Daintree are just a couple of the more popular attractions, and for the thrill seekers; skydiving, bungee jumping, hot air-ballooning, or white water rafting might be more your style, with over 200 adventures on offer, there is definitely something for everyone. CHECKING IN: Reception is open from 7:00 am to 9:00 pm daily. If you are arriving after 9:00 pm, the phone that is located on the front reception doors will direct call an after-hours service. If you are arriving after 9:00 pm, please let us know. ... more less
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- Also Known As:
- Best Western City Sheridan Hotel Cairns
- Comfort Inn Cairns
- Cairns Comfort Inn