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“Worst service - less than average meals” 1 of 5 stars
Review of Cazalys Cairns

Cazalys Cairns
344 Mulgrave Road | Westcourt, Cairns, Queensland 4870, Australia
+61 7 4054 1464
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Ranked #4 of 10 Fun & Games in Cairns
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Attraction details
Owner description: Cazalys Cairns AFL Club - Open 7 days a week from 9am - 2am daily. Cazalys award winning club in Cairns- Best Queensland Club 2012 and 2015, Best Club Far North QLD 2014 and 2015, Best Football Club QLD 2014 and 2015 Best Community Club 2015 & Best Social Club QLD 2014. Boasting a world class stadium, ever-changing live entertainment, exciting gaming lounge, home to the chic restaurant- Barassis, Barassis Cafe and an out-of-this-world children's entertainment area & Kids Club. The new renovations reflect the clubs commitment to evolving with the times and catering to the changing demands of patrons. So whether you're meeting friends for coffee, gathering the family for dinner or just want to relax and watch a game, your always welcome at Cazalys.
Cairns
Level Contributor
20 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
“Worst service - less than average meals”
1 of 5 stars Reviewed June 15, 2014

Meals took over an hour to come. Table of 6 but only had 5 meals made!! The staff were very rude and didn't re oder the missing meal immediately - instead standing there being rude to me. Not one of the 5 steaks were cooked as ordered - My garlic prawns when they finally arrived were ok - very basic - prawns on rice with a white sauce and a few green bits through it. Don't wast your time!

Visited June 2014
Helpful?
Thank Taurusa16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, June 16, 2014
Hi Taurusa16,
Thank you for taking the time to review Barassis Restaurant at Cazalys.
It was disappointing to hear about your recent dining experience. We will certainly be addressing your issues with the catering company that provides food & service to the restaurant. Let me assure you the type of service you received is not the norm & we hope to see you back again!
Regards
Cazalys Customer Service & Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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32 reviews from our community

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Cairns, Australia
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Great Value for Money”
4 of 5 stars Reviewed June 15, 2014

This is a place to go for good value for money. If you are local and are a member you get good prices on food and drinks. Its nicely set out. I have too say that both times i have had the pork belly both times have not been that great. I roast dinners are a real hit and good value for money.

Visited June 2014
Helpful?
Thank Nattas29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, June 16, 2014
Hi Nattas29,
Thank you for taking the time to Review Barassis Restaurant at Cazalys. It is good to hear that you enjoy the roast dinners & find Barassis good value. I will pass on your comments to the restaurant about the pork belly for further action. Membership at Cazalys offers discounted meals, drinks & Members only prices on a range of products. The dining, lounge & gaming have recently undergone an extensive renovation/ extension so we are glad to here you think the club is nicely set out.
See you next time you visit!
Regards
Cazalys Customer Service & Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Level Contributor
43 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Food &tc”
4 of 5 stars Reviewed May 3, 2014

The meals were hearty and delicious - the prices were more than reasonable - I was able to get a discount as a guest of a member - not sure if this applies to non members. An easy location to get to and well set out - looks fairly new - with a children's zone - and activities such as Bingo and raffles.

Visited December 2013
Helpful?
Thank Lew26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, May 26, 2014
Hi Lew26,
Thank you for taking the time to review Cazalys Cairns. We are pleased you enjoyed your visit with us.
Cazalys Members receive members prices & discounts on a range of products as part of our Members Loyalty Rewards program.
Cazalys underwent an extensive renovation & extension recently so a majority of our club is fairly new!
It is great to receive such positive feedback.
See you next time you are in Cairns!
Regards,
Cazalys Customer Service & Relations Officer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
96 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
“Very Happy.”
4 of 5 stars Reviewed April 12, 2014

We have been to cazalys several times since moving to Cairns in January & have always had excellent, friendly service. We have had a good variety of choices from the menu & cannot complain about a single thing. Food has always been fresh, tasty & well presented. Good value for money. Definitely recommend.

Visited March 2014
Helpful?
Thank RozfromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, May 26, 2014
Hi Rozfrom Oz
Thank you for taking the time to review Barassis Restaurant at Cazalys Cairns. Welcome to Cairns!
A lot of time was invested in the planning of the menu by management so it is great to hear you are happy with our tasty & fresh food & you have received excellent, friendly service.
It is great to receive such positive feedback.
See you next time you visit Cazalys!
Regards
Cazalys Customer Service & Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mollymook, Australia
Level Contributor
30 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
“Very Impressed”
4 of 5 stars Reviewed March 29, 2014 via mobile

My husband and I were holidaying in Cairns, we have family that live locally. The weather wasn't the best so after doing a little research we decided to take our family, with two young children to Cazalys on a Saturday afternoon. The drink prices were exceptional, the food and service was of a very high standard with the kids meals which included dessert a wonderful surprise.

It's great to see a club considering families with young children by providing such an excellent play area for the kids. When in Cairns again I will definitely be back!

Visited March 2014
Helpful?
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, March 30, 2014
Hi Elizabeth,
Thank you for taking the time to review Cazalys Cairns. We are pleased you enjoyed your visit with us. Our focus has been on families since our new extensions opened last April with our purpose built Kids Club with play area & equipment and new Barassis restaurant area, It is great to receive such positive feedback. See you next time you are in Cairns!
Regards,
Cazalys Customer Service & Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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