This place could be so good,so centrally located,but unfortunately none of the staff cares.!We spent 4 days at this hotel and not once they even entered our room,or changed our towels,so everything is allowed to rot!The room was once large and comfortable but is now dirty and smelly,,carpet has large stains and shower lots of mould,we bought a mat and used the shower wearing sandals,we didn't mind so much the lack of tea or coffee facilities but were expecting at least basic hygene!Reception is mostly unattended and when there is someone he/she completly ignores you anyway,nobody seems to speak a word of English,we committed the grave error of paying in advance during Melbourne Cup period and had no choice but stay there until we found better accommodation.I honestly dont understand how this place is allowed to operate in this country,I have worked in restaurants for many years and health inspectors visit regularly and are quite strict about hygene,do they close both eyes for this place?!
- Official Description (provided by the hotel):
- A quiet, 33-room boutique hotel with a perfect inner city location. All tours pick up from the hotel front door. Shopping, dining and entertainment within meters from the Hotel. Reception and tour desk is open 24 hours a day and our friendly staff is here to provide you with a personal superior service. ... more less
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