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“Casual boutique style” 4 of 5 stars
Review of Bay Village Tropical Retreat

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Bay Village Tropical Retreat
3.5 of 5 Hotel   |   Cnr Lake & Gatton Sts, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #27 of 66 Hotels in Cairns
San Diego, California
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
118 helpful votes 118 helpful votes
“Casual boutique style”
4 of 5 stars Reviewed March 10, 2011

We stayed there for 6 nights back in July 2010 (sorry for delay in reviewing).

We really enjoyed our stay. We had 4 people originally booking 2 rooms, but they upgraded us to a 3 bedroom suite across the street. Amazing amount of space, nice kitchen, big living room, spacious bedrooms and baths. We didn't mind the walk to downtown Cairns, twice we walked there and back, once we walked down and decided to catch a cab back (after a very filling dinner). The hotel itself is in a nice tree-lined suburban neighborhood on the outskirts of town. It is a very safe area. The staff was really friendly and helpful. They helped us with booking a last minute Barrier Reef trip (our second) and with a Daintree/Cape Tribulation Tour. They also assisted us with our rental car for a day trip to Kuranda. On our second to last night we ate at the Bay Leaf and it was excellent, great food and service. On our last night they recommended a great Italian restaurant downtown. My only complaint would be that the pool was too cold to use.

Pros:

1. Spacious suite/rooms.
2. Fantastic restaurant
3. Excellent, friendly and helpful staff

Cons:

1. Little far from downtown (15 min. walk) if you don't mind walking this isn't really a Con.
2. Pool was too cold to use

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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285 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Beijing
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 28, 2011

Not so much disappointed by the hotel, but by the hyperbolic reviews. It's a reasonable place, and good value, but I didn't see any extraordinary facility or service. It's a glorified motel, with some plants and a "dip-pool" in the middle of it. The decor is outdated, and Internet use inconvenient and expensive. Didn't like the 20-minute walk from downtown Cairns in dark suburban streets.

The restaurant downstairs is indeed quite nice, but that's the only choice unless you want to take a hike.

Given the low rate, I was content. But will try somewhere else next time.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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manchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2011

What a fantastic place. We booked a 2 bed apartment and it was like being in a 5* hotel room.....it was exceptionally clean and had everything we needed. The apartment was cleaned every 3 days and there was also complimenatary tea, coffee and milk which you would normally get in a hotel room. The aprtment also had a washer and a drier which was a godsend. The complex was clean and the pool crystal clear....beach towels were supplied at $1 each...we also got complimentary continental breakfast for the four of us for every day we were there. The staff were helpful and friendly and were a great help when we wanted to book trips....the place also had a complimentary airport shuttle service. I would recommend this place to any traveller thinking of going to Cairns.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LEEDS, UNITED KINGDOM
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 29, 2011

got there xmas eve 21.50 went to bar which closed 22.00 yuk!! raining heavily - tropical!! restaurant closed xmas day! went to waterfront = open but had to have meal to have a beer! tried trip to outer barrier reef but no way - cyclone!! rained most of time there. breakfast not special - had to pay extra for bacon etc!

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Top Contributor
84 reviews 84 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 23, 2011

What can I say, from the moment we arrived, meeting the very friendly staff to the 2 bedded apartment that wanted for nothing. 1st class and wished we had been able to stay longer. It was not what we had expected, it far exceeded our expectations. I can’t compare it with other hotels in Cairns, but would not even look if and when we go back, we will without hesitation book in here again

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2011

We stayed at the Bay Village in December and thought it a good apartment. The centre of Cairns is not to far away and the staff were helpful and friendly.

Stayed December 2010, traveled with family
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Cardiff
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 30, 2010

We stayed here for a few nights at the start of our honeymoon, mainly to get over our jet lag but also as a base for a couple of day trips. This hotel is fine and of a good standard however I think our expectations were too high after reading all the glowing reviews. The apartment was spacious and clean and the balinese restaurant was excellent. I think we were unlucky that the same person was on reception throughout our stay and there was some confusion with our booking. Firstly one of our flights was cancelled which led to confusion with both our airport pick up and check-in (despite phoning ahead to inform them). Secondly the receptionist didn't give us our breakfast vouchers so there was confusion in the restaurant. Thirdly the receptionist was confused about how many nights we were staying and kept saying that there was no booking for a third night, despite us having paid and having all the relevant paperwork (after double checking the system he admitted our booking was in order).

I would have no problem staying here again as it is the type of hotel we usually stay in when travelling, but be aware that some of the previous reviews have over-hyped this hotel.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bay Village Tropical Retreat

Address: Cnr Lake & Gatton Sts, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bay Village Tropical Retreat 3.5*
Number of rooms: 70
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Also Known As:
Bay Village Tropical Retreat Hotel Cairns
Bay Village Tropical Retreat Cairns

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