I stayed in the "three butterflies" room around Christmas. I lay in the bed for a few hours reading and noticed that I was very itchy with large welts on my legs. Inspection revealed a number of bedbugs crawling over the mattress.
Tried to contact reception to change the room, but there is absolutely no after hours support -- not even a number to call!
Thought about sleeping on the communal outside couch instead, but after sitting there for a few mins felt something crawling on my arm - another bedbug! I ended up just dropping my keys into the box and going to a proper hotel. Still have inflamed skin where the welts were a month later.
It's a bit annoying that that they have a prominent "No bedbugs" claim on the website, when a 5 minute inspection of my room found 4 bugs before the lights even went out. Avoid this place until they've called pest control.
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