I usually go along with the "if you don't have something nice to say, don't say anything at all", but this place holds a special place in my memory. After six months of travelling and staying in several hostels in various countries, this place still shocks me. It's advertised by backpackers as a great value and wonderful way to meet people with all the social events. When my boyfriend and I checked in, we had high expectations. Crackers (receptionist) was incredibly friendly and offered a lot of help. Then it all went down hill.
The room we stayed in didn't have lockers and the four other people in our six bed dorm had stuff littered across the room (clearly had been there for a long time). The air-con unit didn't work properly and the bunk beds were really squeaky, which were annoying when bunk-mates arrived at 2AM drunk to go to bed. We were happy that the place was only a short walk to the main area (but so are many other hostels).
Then, on the second night, I was attacked by bed bugs. If it were just a few bugs and a few bites, I probably wouldn't have cared, but the bed was infested with both large and infant bed bugs that were even crawling in broad daylight (not normal). I asked one of the guys at the desk if we could change rooms and he told us that he'd switch the mattresses for us instead. We didn't want to cause a fuss, so we said sure, as long as the problem was fixed.
He stripped the bed and put the sheets (still with visible bedbugs) on the floor and took the mattress outside. We left the hostel to give him time to change the bed. Four hours later (and 100+ bites itching) we went back to the hostel to find the same sheets with the same bedbugs on the floor and my same mattress outside. He either gave up on the idea of helping us or just forgot. When we said that we were going to switch hostels, he started giving us excuses about how you can get bed bugs at the best of hotels and it's not the hostels fault. I agree...no place can prevent bedbugs, but a hostel/hotel can take responsibility for their beds/ bedrooms.
They kept our deposit and made us bring the bedbug ridden sheets to the front desk in order to get the key deposit back. Once they realized that we were miserable and less than satisfied, the same guy that was complacent to help in the first place offered to drive us to the YHA a few blocks away.
Aside from my personal catastrophe:
The kitchen was pretty gross and dishes were stacked in the sink with bugs for the two days we were there. The showers / bathrooms were a bit rundown, but manageable. The sitting area was always clustered with "residents" more so than backpackers and the internet was only free in 15 minute intervals (and was fairly slow). I hope they changed, but I wouldn't stay there if it were free.
stay at the YHA
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.