We booked five nights in this hostel. If we had known what it was actually like, we would have spent our money in a better establishment(which would have been anywhere else)!
Upon check in, they could not find our booking, despite us having all the necessary details. The staff member finally found it after some confusion. The room we got was ok, but did have ants. Also, the key cards for the room did not work. I spoke to reception about this but nothing could be done, so for our entire stay we struggled to actually get into our room.
All the cleaning here appears to be done by the work to stay staff and it is not done by professional cleaners. This unfortunately leads to a poor quality of cleaning.The bathrooms are FILTHY!! The staff say they are cleaned regularly but the "cleaning" they do is entirely inadequate. I know it is inadequate as they do not close the bathrooms while they clean them, so I was present for many of the cleanings, which consisted of a quick wipe with a damp mop. The floors are black with dirt in places. I was unfortunate enough to witness, on two different nights, two different girls lying on the floor and throwing up in the bathrooms after drinking too much....definitely a disgusting sight. This went on while another girl rinsed a vomit soaked cardigan in the sink, where people wash their face and brush their teeth etc....so disgusting!
The kitchen is the dirtiest kitchen I have seen in my five months of travelling and staying in hostels. There is food on the floor and on the countertops. The sinks are full of dirty dishes and cutlery. It made it pretty much impossible to cook in the kitchen. Also, the $3 meals are not even worth the $3.
This hostel was also one of the noisiest hostels I have stayed in. The bar is closed at 10pm, but it is the people who come home from town that are the problem. Every night we stayed, we were woken at 2am and 3am when they came back to the hostel on the shuttle bus from town. They were literally shouting in the corridor outside our room. It got so bad one night that I felt a little scared! This shouting was not just at the weekend nights, it continued every night. The staff say that there is someone to stop this noise, but this is clearly not the case as it occurred every night and continued for some time every night.
The hostel is really far from the town, but they do run a shuttle bus every hour, that is probably the only good thing about this place. I definitely do not recommend staying here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hi and thanks for taking the time to write us a review - I will try and respond to all your issues. We have electronic key card access to the rooms for security and have found them a huge improvement on the old key system - we very rarely have problems but I apologise that you found this the case. Not being able to see your name from your review I cannot have a look what room you were in or when you stayed so I am not sure what the booking problem was. We have 2 professional full time cleaners working over 7 days and we also hire part time cleaners to help. We take a massive pride in the cleanliness and appearance of the property and I am surprised that you found things not up to standard. Unfotunately we cannot control the behavior of the guests and I am sorry that they were acting so inappropriately. This is also the case for the backpacker kitchen - we have cleaning patrols throughout the day but it becomes hard to manage when hundreds of backpackers leave their dishes and mess for us to celan up. We offer a $3 meal each day which is basic but healthy and substantial - normally a rice or pasta base with veggies and different styles - satay, curry, italian etc - for those who want something different we offer a full menu with meals from $5 - $12 - great value for money. With regards to the noise we have staff on all through the night who monitor guests and keep noise levels to a minimum - I feel that you must have been super unlucky to experience noise problems during your stay. We hope that you have enjoyed the rest of your travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.