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“Beautiful grounds.” 4 of 5 stars
Review of Cairns Coconut Holiday Resort

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Cairns Coconut Holiday Resort
23-51 Anderson Road, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)   |  
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Hotel amenities
Ranked #2 of 66 Hotels in Cairns
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Beautiful grounds.”
4 of 5 stars Reviewed June 25, 2013

Had a very friendly lady help us when we first arrived. The cabin was neat but dated. Not good for cooking. The element on the cooker was too dangerous I felt for the kids to be around it. The grounds and facilities are great but the thing that really lets it down for me is the noise. We could hear the Bruce highway at night, then the train thunders past and then on Tuesday night some band is playing very loudly nearby just as the kids are trying to sleep. Definitely not a peaceful place in this respect. Very helpful staff though and would consider coming back.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, June 26, 2013
Thank you for your review of our lovely resort.

I am happy that you appreciated the resort, in particular the landscaped tropical grounds and wealth of free activities and attractions for the children to enjoy and would consider staying with us again.

I do apologise for the level of road noise, currently the Bruce Highway is undergoing major reconstruction, which is nearing completion. As part of the new construction, a barrier is being placed between the road and the resort and this has already significantly reduced the noise level and enhanced privacy.

I am unable to identify which style of accommodation you stayed in, but all cabins are checked from a quality, safety and cleanliness perspective after each stay and before a new arrival. As part of our ongoing commitment to service and quality we regularly upgrade our facilities and cabins, with a round of full cabin refurbishments scheduled for later this year as well as the installation of a new style of cabins.

Once again, thank you for your review and I do hope to see you again in the future.
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424 reviews from our community

Traveler rating
    353
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    14
    2
    0
See reviews for
253
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • French first
  • German first
  • Japanese first
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English first
Munich, Germany
Top Contributor
147 reviews 147 reviews
96 hotel reviews
Reviews in 101 cities Reviews in 101 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed June 18, 2013

We started by booking one night... then another, and then another. Came back one week later for another night and now we have just ended our stay in Queensland with another 3 nights here! It's PERFECT for families! Amenities are up to date, park is tidy and well maintained! We have seen too many caravan parks that are worn down. NOTHING here is worn down and everything works flawlessly! Free Internet is a nice bonus! Should be mandatory in 2013 but as it is not so common in Australia, I give credit for that! We can highly recommend this place!

Room Tip: Pick a spot near the camp kitchen!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, June 19, 2013
Thank you for your review of our lovely resort and such wonderful comments.
I am so happy to hear that we exceeded your expectations and that you kept coming back to enjoy the facilities and attractions of the resort.
We quite often hear from our guests that they can't get their kids to leave the property because there is so much to see and do.
Once again let me thank you for your review and I do hope we get to see you again and again and again in the future!
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Port Pirie, South Australia, Australia
1 review
5 of 5 stars Reviewed June 14, 2013

A great Tourist Park. We recently did an 84 day trip around Australia and stayed in various forms of accommodation. I would rate Cains Coconut Resort as the BEST. The office staff were very friendly and helpful. the Park was a self contained community with dinning, entertainment and activities.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, June 16, 2013
Thank you for your review of our lovely resort.

I am so pleased you enjoyed your stay with us with the resort proving to be the best accommodation experience during your journey. All staff do try hard to exceed the expectations of our guests an it is always great to hear we are achieving our goals.

Once again, thank you for your review and I look forward to seeing you again in the future.
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Ballarat, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 9, 2013

We had a fabulous holiday at the Cairns Coconut Resort. The Villas were very spacious for the 3 of us, well set out, very clean and contained everything we needed. The resort itself is fantastic and well worth the money for the kids as there are so many things to do. All staff were very friendly, helpful and informative about the resort but also Cairns and tours and all our needs were meet with a smile.
As previous comments have mentioned the road noise can be quite bad so request accomodation away from Hwy and it would also be good if some sound and visual barrier is placed between resort facilities and the hwy as it is quite embarassing for the some people being on the water slides and/or pool and having a bus load of tourist waving at you in your bathers.
Overall a wonderful holiday and i would recommend it to all families.

Room Tip: Ask for a room away from the Hwy.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, June 10, 2013
Thank you for your review of our lovely resort.

I am happy to hear that you and your family enjoyed your stay with us, it is always hard to get the children to want to leave the resort. At least you know you have had a good holiday when the kids are happy and not bored!

I understand your comments about the road noise, this is largely as a result of the Bruce Highway upgrade works being conducted in front of the resort, due for completion in September this year. Part of the upgrade will see a barrier placed between the resort and road providing privacy to our guest using the Garden Pool and a significant reduction in road noise.

Once again, thank you for your comments and I look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosaville, Australia
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 8, 2013 via mobile

So many things to do for the kiddies. This place has thought of everything. You won't get children sitting around bored. And you even see a few of the parents having fun with them! The luxury villas have everything you need. Like a home away from home. Only 10 minutes from the city so you have the best of both worlds. Conveniently located for travel on day trips both North and south!

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, June 10, 2013
Thank you for your review of our lovely resort.

I am happy to hear that you had a great holiday with us and enjoyed the many activities, attractions and facilities the resort has to offer. One regular comment we hear from guests is that their children never wanted to leave the resort and it is the best family holiday they have had.

Once again thank you for your comments and I look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 4, 2013

This was the second time we have been back for a family holiday. This time my parents came too to spend time with the grandkids. They were amazed at what a great job they do to keep it looking so amazing and at what activities they offered for the kids endless things to do, the kiddies didn't want to leave the resort. The service has been amazing and they go above and beyond to make your stay a great one. Both had luxury Villas and are well equipped and spacious. First time we stayed 5 nights this time 7 nights & we will certainly go back again :-)

Room Tip: The Luxury Villas are well equipped & very spacious. They are in a great location for people wit...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, June 5, 2013
Thank you for your review of our lovely resort.

I'm so glad to hear that you enjoyed your holiday with us and that the kids had such a great time. Your comments are quite right, one of the most common pieces of feedback we receive is that the kids never want to leave the resort as there is so much to see and do! Quite often our guests extend their stay so that they can experience what the region has to offer - Great Barrier Reef, World Heritage listed rainforest, Cape Tribulation, Wildlife - the list goes on!

Once again, thank you for your review, I will pass your feedback onto my staff as we always try to exceed the expectations of our guests.
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Narrogin, Australia
1 review
5 of 5 stars Reviewed June 4, 2013

We arrived in the early hours of the morning but Coconuts had left our keys & welcome pack in the night safe for us to access, very easy. Our Luxury 2 bathroom villa was extremely comfortable, clean & perfectly located in the park opposite pool and water park. We used the BBQ on our balcony every night. There was 5 towel rails on the balcony, ample towel rails in bathrooms and a clothes rack. Outdoor Movies fun. Mini Mart was reasonably priced & convenient. Courtesy Shuttle Bus into Cairns was brilliant as we did not hire a car during our stay. Our 9 & 11 year olds had a ball and I didn't hear "I'm bored" at all. I would highly recommend a stay at Cairns Coconut Holiday Resort. Would love to return but unfortunately we live on the other side of Australia so a long way to travel, but we have a lot of happy memories.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, June 6, 2013
Thank you for your review of our lovely resort.
With a range of included activities and attractions, Cairns Coconut Holiday resort is the perfect family holiday destination. I am regularly told by our guests that their children never want to leave the resort and that makes for a great family holiday.
I am so pleased to hear that you enjoyed your stay with us and hope to see you back here again in the future - keep on the lookout for some airfare specials and continue to follow us on Facebook for the latest news about the resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairns Coconut Holiday Resort

Address: 23-51 Anderson Road, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cairns
#2 Family Hotel in Cairns
#2 Best Value Hotel in Cairns
Price Range (Based on Average Rates): $
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including SPLASH water park, mini golf, the NEOS interactive playground, two resort pools, monster Jumping Pillow, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins for those on a budget.Multi award winning including the 2013 Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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