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“You would have to be coconuts to pass it up” 5 of 5 stars
Review of Cairns Coconut Holiday Resort

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Cairns Coconut Holiday Resort
23-51 Anderson Road, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)   |  
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Hotel amenities
Ranked #2 of 66 Hotels in Cairns
Houston, Texas
Top Contributor
89 reviews 89 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
97 helpful votes 97 helpful votes
“You would have to be coconuts to pass it up”
5 of 5 stars Reviewed December 16, 2012

Cairns is a beautiful place to be sure. If your intention is to spend that time relaxing by a pool in a tropical setting, the Coconut holiday resort is the place to do it.

The resort is a few km's out of town. To get to it, you will need to take a bus, cab or have your own car. When you get to the resort, you will find that some of the bungalows have space for a car to park, very convenient. The staff was always friendly and eager to suggest any tours they thought might be worthwhile. The resort has several amenities, such as several pools, jacuzzis and even its own small water park. It also has an outdoor cinema, a game center and a bike path as well as a mini store and restaurant. You could spend your entire time in Cairns at the resort and not get bored.

The bungalows themselves are very nice. Each has a TV, refrigerator and cook top. Ours was a two bedroom villa with separate bedrooms and each had its own AC unit. This was very handy as my traveling companions prefer a higher temp than I do. The buildings are not serviced daily so you will need to clean up after yourself.

My one complaint about the resort are the draconian internet rules. You are only allowed 3 hours or 100MB of download, whichever comes first. If you hit these limits, you need to wait till midnight to start using the internet again. The speeds were also slow as well. Be wary of these limits if bringing your laptop.

Final thought: A great place to relax and take life easy in Cairns.

Room Tip: Be sure to ask what buildings can park a car if you have one.
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, December 23, 2012
Thank you for taking the time to provide your wonderful feedback, it is always great to hear that we are exceeding our guests expectations.

I can understand your frustration with our internet connectivity and connection speeds, we too as a business share the issues you experienced during your stay.

Unfortunately, whilst we pay for broadband quality connections for our guest wireless service and our business service, our providor cannot supply this level of service. This has been an ongoing issue for us and we have investigated all possible solutions to this problem. The limiting factor for us is that the actual infrastructure cannot support our needs.

We continue to lobby all levels of governement to try and get some resolution to our issue, with little result so far.

Once again, thank you for your feedback and we look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2012

-clean
-activities for the kids
-great staff
-spotless cabins and camping sites
This is the number one place in Cairns to stay, i had the best experience at this amazing park, would recommend this park to stay when visiting Cairns. thats enough said, if heading to Cairns BOOK THIS RESORT

Room Tip: Make sure you select the correct room for the people staying!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nth East Vic
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 19, 2012

The place is excellent for young families but hard for us. We are grandparents visiting our grandies in cairns. For our grandchildren to visit us it costs $15 a day per child. We do not fall within the strict corporate guidelines if what constitutes the target customer so it was really hard yards jumping the hoops. There is no provision for a weekly pass. The staff are good but vague on anything beyond the official line. Money is king.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, November 27, 2012
Thank you for your review and comments regarding your recent stay. We take all comments seriously and view them as a means to help us continually strive for excellence.

Unfortunately, some of the comments you have made are not specific enough to allow me to fully understand your point of view and to make particular rersponses.

You made mention of the following issues: that you felt you didn't fit within the strict corporate guidelines that constitute the target market, the staff are good but vague on issue beyond the corporate line, there was no provision for a daily pass,money is king.

In response, Cairns Coconut Holiday Resort really doesn't have a strict target market, we offer a range of accomodation suitable to all budgets and to popular across all markets, as does the array of included attractions and activities. Our visitor profile and demographic is very broad and the resort has been structured in such a way that there is something for everyone.

In terms of my staff, we are a seven day a week operation and staff at all levels are empowered to make decisions in order to ensure our guests are "raving fans" of the property. If your query was one that did require a senior management response, at a time when management were not available, then they may well have been unable to give you a definitive response at that point. However, we would expect our staff to deal with this in a professional and courteous manner. One of the most frequent comments from our guests relates to the amazing customer service provided by our team.

I am assuming your comments regarding a "weekly pass" relate to visitors to the resort and useage of the attractions. Unfortunately, due to the popularity of the resort we do have to closely manage day use so as to ensure the experience of our park guests is not affected. This is done daily as opposed to weekly as our numbers can fluctuate greatly from day to day.

Finally, I am dissapointed that you felt "money is king" at the resort. We have a range of accomodation options to appeal to all budgets and have included so many extras that we are a holiday destination in our own right. Families return to the resort year on year because it does present such value for money and never leave the resort for the duration of their stay. In all of our guest surveys, value for money ranks as one of the highest positive responses.

I do hope that you enjoyed seeing your family and grandchildren and hope to see you again at the resort.
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Christchurch, New Zealand
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 15, 2012

We stayed in a self-catering holiday villa for 4 nights. The accommodation was excellent, well appointed, very pleasant to be in. The park is well laid out and we were pleasantly surprised to find it very quiet in the evenings after dark. (This was in November, which is low season.)

The location is about 7km south of central Cairns, but easy to find, just off the main road (Bruce Highway). Despite the distance from the tourist traps in the centre, many of the local tourist attractions offer a pick-up service. (Tip: The pick-up services meander all over town to make whatever pick-ups are needed. If you want something that's more time-efficient, you might prefer to drive yourself there... but hey, this is Queensland, everything is pretty laid back.)

We can't comment on most of the park's amenities as we didn't use them. The on-site licensed cafe was just what we needed - good honest food and drink. The mini mart was very handy, and the petrol onsite (at a price in line with the local petrol stations) was most welcome. The onsite wifi was a bit flakey at times, but was free so it's difficult to complain about.

Even though we were only in Cairns for the solar eclipse, the staff were very friendly and helpful, and their local knowledge was very useful. They were OK with us departing at 3am for our flight home.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

Great place to stay. Had a ball. Very clean and tidy. Only complaint was the shower heads were too low for someone of my height, (6'3") but still did the job!! :P great value for money. Would recommend to anyone of all ages :)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, November 15, 2012
Thank you for your very positive review of our park. We take a great deal of pride in the cleanliness and presentation of the park, as well as always looking for ways to present value for money to our guests. It is always nice to hear that we are exceeding the expectations of our guests, I will be sure and pass you feedback on to the staff.

I completely understand the issue you have raised regarding the placement of the shower roses in the amenities block, they would be a challenge for someone of your height. I am currently working through a major refurbishment of the block, planned for February and March of next year that will see a completely new fit out including larger shower rooms and much high roses.

Once again, thank you for your comments and I hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunbury, Victoria, Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

The whole reason for staying here apart from the fact we are Big 4 members, was the water park for Master 10.
Great park, had a great shady site, grrrreat amenities blocks and we had dinner at cafe coconut, great value for huge meals, lots of kids activities, and Thursday morning is pancake morning, great 5 days, Thankyou and we WILL be back!!

  • Stayed October 2012
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 11, 2012

We had 2 nights here recently with friends. We were 2 families and had each booked separate accommodation. I had booked only a few days before we were meant to be staying and I just mentioned that our friends from Brisbane who we hadn't seen in a while were staying and if there was any chance they could put us close to them (I realised this was probably unlikely but thought I would ask). We were so blown away when we arrived, we had both been upgraded to the Sun Lagoon Condos and they had put us next to each other!!! This place is just amazing, it is well run, the staff are friendly AND helpful, it is exceptionally clean and there is loads of facilities and things to do. We are Cairns locals and this is our 3rd visit and every time it is the same faultless experience. The Condos are spacious and well equipped, with huge balconies overlooking the pool. I can't wait to go back!

Room Tip: The Sun Lagoon Condos overlooking the pool are great if you want somewhere you can sit and relax and...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cairns Coconut Holiday Resort

Address: 23-51 Anderson Road, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cairns
#2 Best Value Hotel in Cairns
#2 Family Hotel in Cairns
Price Range (Based on Average Rates): $
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including SPLASH water park, mini golf, the NEOS interactive playground, two resort pools, monster Jumping Pillow, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins for those on a budget.Multi award winning including the 2013 Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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