We booked through their website and a studio executive apartment, and it was in this side
2* or less motel type building- pretty shabby building, they put us on 3rd floor, the elevator here is dated, very dated I must say, very slow, took more than a minute to go up 3 stories, it doesnt fit in the luggage cart. To get to this Motel like structure you have to walk through a long smelly car parking lot. The studio itself had no dishwasher and the cooking piece was a hot plate, which really is dangerous with kids. This is also not cleaned everyday, now the temperatures outside were 35C+ and we were not told that they will not clean the room everyday. There were little insects crawling on the dinning table even when we got there. We requested we get a better room and they said we would have to pay $139 per night extra, which was a bit ridiculous, when we could definitely see availablilities of better rooms available on hotels.com, we were willing to pay up to $50 per night extra..
We had booked for 2 adults 2 children, we got only three towels, calling to get extra towels, is painful, told they do not service these apartments every day-No where in our reservation through the rydges website they said they will not service our apartments everyday, I would not have booked with them if they were clear up front.
Location wise, this hotel is farthest from Cairns town, and therefore is very inconvinent, not walkable with two younger kids..
ADVICE: DO NOT STAY HERE..
- Official Description (provided by the hotel):
- Oceanfront 12-story Hotel Towers, 3 blocks from city center. ... more less
- Reservation Options:
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- Also Known As:
- Rydges Esplanade Resort Cairns Hotel Cairns
- Rydges Esplanade Hotel Cairns
- Rydges Esplanade Cairns
- Rydges Cairns