Stayed for two nights, hotel was booked by qantas. The first room had a filthy stained carpet, splatter on the wall and debris on the carpet, no bedside lamps, old scratched furniture. The desk staff was very courteous and provided another room with no hesitation. The second room was an improvement, however the carpet was frayed and coming apart at the seams. The bathroom was not clean(grime around the tile). The hall carpet did not appear to have been vacuumed. The laundry room was neglected - lint on the air vent and covering the fire sprinkler in the ceiling- fire hazard! Saw a roach in the bathroom when checking out and reported it to the desk staff who did not seem surprised.
The lobby was nice, and the staff courteous but book elsewhere if possible.
- Official Description (provided by the hotel):
- Oceanfront 12-story Hotel Towers, 3 blocks from city center. ... more less
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- Also Known As:
- Rydges Esplanade Resort Cairns Hotel Cairns
- Rydges Esplanade Hotel Cairns
- Rydges Esplanade Cairns
- Rydges Cairns