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“Nothing special” 3 of 5 stars
Review of Rydges Esplanade Resort Cairns

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Rydges Esplanade Resort Cairns
4.0 of 5 Resort   |   209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)   |  
Hotel amenities
Ranked #28 of 66 hotels in Cairns
Perth
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Nothing special”
3 of 5 stars Reviewed November 20, 2012

There’s nothing really wrong with this hotel if you get it for a cheap price, it’s just nothing special and needs a good scrub up – it’s old and weary.

Pros – The view (don’t stay lower than the 6th floor if you can help it, also for noise reasons), spacious rooms, comfortable beds, the staff are ok.

Cons – shabby, especially the pool area which is almost embarrassingly shabby, terrible food (don’t bother with room service breakfasts unless your desperate), and it’s not in the center of town – about a 10 minute walk to the main hub, which doesn’t sound that far, but in the heat, it can be uncomfortable (taxi costs less than $10 to get to the center though.) No free wifi in the rooms

If you get this hotel for about $100 a night then ok, but don’t pay any more than that. And don’t expect the staff to go out of their way for you.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Brisbane
1 review
5 of 5 stars Reviewed November 20, 2012

Check in staff was lovely & gave us an upgrade to a Premium Harbour View room, clean, great view & punctual room service. Would stay more often if I had the money! Pity cloud covered the eclipse... hotel was thoughtful enough to provide eclipse glasses though - nice touch.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Quickbeds

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broome, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 7, 2012

Wasn't too bad at all. Its a little walk to the main part of town but was pretty busy with Contiki tours which had a lot of girls...Fun.

Good Room very big, Most staff were nice and very helpful.

Check in time was a bit of a pain but overall pretty good.

Room Tip: Id recommend it for a cheap stay
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Illinois
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 6, 2012

This hotel is a little tired, but was clean. Had great water pressure in the showers. The personnel were okay with the exception of the dining room staff - they were very pleasant and helpful. Breakfast buffet had a nice variety and the dinner buffet was very good with lots of choices. It was very conveniently located - one block to the esplanade and 4-5 blocks to the downtown which was a nice pleasant walk. The air conditioner wasn't the greatest as it was cooler in the hallways and you could not control it. Overall, okay..but definitely not high end.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 6, 2012

I stayed here for a week at the end of oct 2012. From the description on the net I.e. a 'resort' you would expect all the usual things you would get from a resort for the price, I.e decent breakfast as part of the price, morning paper, clean rooms, free wifi..

Well don't expect any of that! My room had dead bugs inside the sofa and all under it, behind the curtains and around the sink. Laziness on the cleaners part? For the full breakfast you are looking at $29 and the continental around $19, Erm rip off?! Worst part being the wifi, similar to my last review, get with the 21st century!! $30 a day for wifi access!!? I could stay in a motel or hostel for that price with free wifi! The other option is the 'business centre' ($2 for 20 mins access) - Crap pcs which don't work and won't allow you to access most sites, plus the time can disappear often so you pay and get 5 as oppose to 20 minutes. Anyway I'm rambling now so overall, stay here if you get a deal, the staff were friendly and the ocean view we had on the 12th floor was great. Oh and the partner gym, has everything a gym goer could ask for. 15 minute walk to town.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnGmanager, General Manager at Rydges Esplanade Resort Cairns, responded to this review, November 20, 2012
Dear Luke
Thank you so much for your frank and honest review of our hotel.
You are correct, the cleaning service you experienced on this visit is not up to our usual standards in this instance and this has been addressed with our Executive Housekeeper. I apologise for this lapse in our servie to you.
Your comments regarding the internet service have been taken on board and we are investigating various alternatives to upgrade and modernise this facility. Please contact us directly prior to your next visit to Cairns so that we can confirm the upgrade and hence disappointing you a second time.
I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 1, 2012 via mobile

Only spent 1 night here but was impressed with the service and size of the room. Would have been beneficial to have a local guide/info in each room to assist with navigating our way around Cairns, and the showers weren't the best for a tall person.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
94 reviews 94 reviews
50 hotel reviews
Reviews in 51 cities Reviews in 51 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed November 1, 2012

I could have titled this "soooo Rydges". It ticks the boxes...affordable, clean, friendly, no excesses, good view etc etc but it is sort of in the middle of nowhere unless you want to visit the hospital! At the Northern end of the Esplanade, it is quite a walk to other restaurants, tourist shops, wharf etc. Parking is convenient so if you have a car you can always drive.

Room Tip: Absolutely an ocean view room.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Rydges Esplanade Resort Cairns

Address: 209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cairns
#18 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Official Description (provided by the hotel):
Oceanfront 12-story Hotel Towers, 3 blocks from city center. ... more   less 
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns

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