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Rydges Esplanade Resort Cairns: Traveler Reviews

4.0 of 5
209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Hotel amenities
Rydges Esplanade Resort Cairns
Ranked #33 of 72 hotels in Cairns
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297 reviews from our community

Traveler rating
    64
    121
    67
    32
    13
See reviews for
Families
65
 
Couples
102
 
Solo
28
 
Business
32
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Perth
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Nothing special”
3 of 5 stars Reviewed November 20, 2012

There’s nothing really wrong with this hotel if you get it for a cheap price, it’s just nothing special and needs a good scrub up – it’s old and weary.

Pros – The view (don’t stay lower than the 6th floor if you can help it, also for noise reasons), spacious rooms, comfortable beds, the staff are ok.

Cons – shabby, especially the pool area which is almost embarrassingly shabby, terrible food (don’t bother with room service breakfasts unless your desperate), and it’s not in the center of town – about a 10 minute walk to the main hub, which doesn’t sound that far, but in the heat, it can be uncomfortable (taxi costs less than $10 to get to the center though.) No free wifi in the rooms

If you get this hotel for about $100 a night then ok, but don’t pay any more than that. And don’t expect the staff to go out of their way for you.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Tiff85 about Rydges Esplanade Resort Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
1 review
“Great view, nice staff & free upgrade!”
5 of 5 stars Reviewed November 20, 2012

Check in staff was lovely & gave us an upgrade to a Premium Harbour View room, clean, great view & punctual room service. Would stay more often if I had the money! Pity cloud covered the eclipse... hotel was thoughtful enough to provide eclipse glasses though - nice touch.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nyssa H about Rydges Esplanade Resort Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broome, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“No Bad”
4 of 5 stars Reviewed November 7, 2012

Wasn't too bad at all. Its a little walk to the main part of town but was pretty busy with Contiki tours which had a lot of girls...Fun.

Good Room very big, Most staff were nice and very helpful.

Check in time was a bit of a pain but overall pretty good.

Room Tip: Id recommend it for a cheap stay
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CorpsYZ about Rydges Esplanade Resort Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Illinois
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“A little tired”
3 of 5 stars Reviewed November 6, 2012

This hotel is a little tired, but was clean. Had great water pressure in the showers. The personnel were okay with the exception of the dining room staff - they were very pleasant and helpful. Breakfast buffet had a nice variety and the dinner buffet was very good with lots of choices. It was very conveniently located - one block to the esplanade and 4-5 blocks to the downtown which was a nice pleasant walk. The air conditioner wasn't the greatest as it was cooler in the hallways and you could not control it. Overall, okay..but definitely not high end.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Grumpyone88 about Rydges Esplanade Resort Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Mutton dressed as lamb?”
3 of 5 stars Reviewed November 6, 2012

I stayed here for a week at the end of oct 2012. From the description on the net I.e. a 'resort' you would expect all the usual things you would get from a resort for the price, I.e decent breakfast as part of the price, morning paper, clean rooms, free wifi..

Well don't expect any of that! My room had dead bugs inside the sofa and all under it, behind the curtains and around the sink. Laziness on the cleaners part? For the full breakfast you are looking at $29 and the continental around $19, Erm rip off?! Worst part being the wifi, similar to my last review, get with the 21st century!! $30 a day for wifi access!!? I could stay in a motel or hostel for that price with free wifi! The other option is the 'business centre' ($2 for 20 mins access) - Crap pcs which don't work and won't allow you to access most sites, plus the time can disappear often so you pay and get 5 as oppose to 20 minutes. Anyway I'm rambling now so overall, stay here if you get a deal, the staff were friendly and the ocean view we had on the 12th floor was great. Oh and the partner gym, has everything a gym goer could ask for. 15 minute walk to town.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Luke S about Rydges Esplanade Resort Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnGmanager, General Manager at Rydges Esplanade Resort Cairns, responded to this review
November 20, 2012
Dear Luke
Thank you so much for your frank and honest review of our hotel.
You are correct, the cleaning service you experienced on this visit is not up to our usual standards in this instance and this has been addressed with our Executive Housekeeper. I apologise for this lapse in our servie to you.
Your comments regarding the internet service have been taken on board and we are investigating various alternatives to upgrade and modernise this facility. Please contact us directly prior to your next visit to Cairns so that we can confirm the upgrade and hence disappointing you a second time.
I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Esplanade Resort Cairns

Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Resort Cairns Hotel
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Address: 209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotels in Cairns
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Oceanfront 12-story Hotel Towers, 3 blocks from city center. ... more   less 
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Rydges Esplanade Resort Cairns
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